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April 2023 by Natalya C.
Ezzelregal Hassan is a fantastic banker!! It's always wonderful to experience a kind-hearted and helpful person willing to take their time to ensure you understand everything you need to know about the banking system and the process of opening your account. I was filing to open my business account and get my bank statements for the last year. He was very organized and supportive, and thorough. As well as a very genuine human, that energy is to be protected and uplifted. I can not express enough how comfortable and happy I am; as a first-time customer at this bank, this is a 10/10 experience. This is the only Wells Fargo bank I will work with, in Irvine, moving forward. That is a firm and confident decision that I am happy to share with as many others as I can! It shows that compassion and thoroughness go a long way in making a customer feel comfortable and confident. Absolute respect to Ezzelregal Hassan, and I will be recommending my friends who bank with Wells Fargo to direct their business to this location!
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December 2022 by Trevor R.
I aspire to be as lazy and slow as the employees at this branch. When you come in they rarely have more than one teller window open even if there are more employees behind the glass. Then those who are pretending to do other things play the game of not making eye contact with the multiple people in line. It's truly breathtaking that a company like Wells Fargo cares nothing about customer service.
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January 2022 by Michael C.
This review's going to be a short one because it's based solely on the fact that if you come at 4:30PM when they close at 5PM, the doors are already locked and everyone's already gone home. Additionally, when someone was attempting to commit identity theft and we went into this location to try to resolve fraudulent accounts being opened, they said they'd look into it and didn't really end up doing anything. A nearby banking competitor was able to resolve the same situation almost instantly.Disappointing.
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February 2021 by Byron H.
This morning I was attempting to setup a new recipient of a wire transfer. Upon entering the routing number information on the WellsFargo.com web site I got a message, "Please enter a valid 9-digit Fedwire RTN". I thought maybe I transposed the number so I checked the source document again. After checking I decided to google the routing number and found it was connected to a bank in New York. I called Wells Fargo Customer Service and asked what the problem was, the agent, who apparently has never sent a wire in his life replied that the number must be incorrect, I explained to him that I got several hits on Google identifying this routing number with a US Bank. Nope the number is wrong. Called back and immediately asked for an escalation agent, this person indicated that there are different routine numbers for Wire Transfers, than what is found on the bottom of a check. Why is it that Wells Fargo only hires "Mr. Obvious" as first level support, and can I get an automatic jump to escalation, or is my time not worth anything?
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January 2021 by Justin L.
After having a terrible experience at another bank, I was hoping to get help here. Their staff was missing and no one came to help for five minutes. The lady who helped was so slow. Where are all smart people
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August 2019 by Jimmy C.
Went in the other day with an issue with company check that could have been easily verified and cashed. The gentleman who assisted provided some false info despite spending an hour and a half trying to figure out what's going on and walking around in circles. There were procedures he should have done, but he didn't. And not even the manager was helpful. Left disappointed. I understand he was trying to help. I will give it at that. Came back again and this time Frank assisted. He was knowledgeable on the whole procedure. He did only a little troubleshooting and got everything resolved in under half an hour. I really appreciate his effort and professionalism.
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September 2018 by T N.
Line is always long. I had to come back 2 Saturdays because the banker is not available until 30 min later, So I will go a different WF branch, even though I live in Quail Hills. The thick glass between the teller & customers are very impersonal. Their greetings & services seem forced, robotic, and not genuine. So I closed my account and open with Chase in Quail Hills. Chase is newer & much more personal & genuine. Chase even offer free fresh brewed coffee, fruits, & pastries on the weekend.
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August 2018 by Emmett F.
You would think that all bank branches would operate with the same set of rules and levels of customer service but they do not. I have had issues in the past depositing large checks and having holds placed on funds access. That, in itself, is not unusual and typical at banks to reduce fraud. This Quail Hill branch and one in Mission Viejo on Oso are excellent, they go the extra way to do to assist. Great people as well. Can't say the same for the one in Ladera Ranch and a few others.
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June 2018 by Vivian R.
Great service here. Walked in on a Saturday afternoon and it wasn't busy at all. They helped me in a quick manner and were very friendly. Bankers can be intimidating but the workers here made sure all of my needs were met. 10/10!
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December 2016 by Saleh F.
Very professional and nice people ! I feel very welcomed every time I walk in. They don't lag and they do what you ask for quick. I opened 5 accounts at this location for my parents , myself and sisters, they walk you through your account and answer all the questions you need. Soon I'm opening a teen account for my younger brother, totally going to this location. Everyone is amazing from clerks, bankers to managers. Thank you for being awesome guys!
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December 2016 by Brandon A.
came in today . made an account. deposited $50 and 2nd day owning the account. $35 fee. talk about getting f**ked . also they support the north dakota pipeline. gonna make sure i dont bak with them. lets all go to schools first credit . where theyll give you hug and a good interest rate, instead of bending you over and making you scream! ya dont, dont bak here. :'(
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September 2015 by Vincent C.
I have worked with Lisa Chen just recently for my first house in Orange County. We moved from Bay Area in July and looked for dream house to settle down in Irvine. Lisa has provided professional advice and great support to help me from pre-approval to final loan funding. With her detailed recommendations and all follow-ups, the whole process is so smooth and successful. I will definitely recommend Lisa Chen to anyone I know or who needs mortgage services.
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November 2014 by christina y.
I have never felt to mistreated by a branch before. Usually you will get the whirl around on the phone but I felt like I got the exact treatment coming into this location. Not only has WF produced spontaneous decisions (at the banks discretion as they put it) but they have no way of fully explaining the manner professionally and courteously. I felt displayed as I spoke with the supervisor or bank manager and the associate as customers and other employees were near by. I have been a WF member for 15 years and that concluded my membership because I felt like they no longer value their customers or their loyalty for that matter. I feel a huge weight off my shoulders no longer being a wells fargo customer and recommend banking anywhere else. There are so many smaller businesses that are great and will gladly help you through what I had to.
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June 2014 by Tawna R.
This Wells Fargo is conveniently located at the Quail Hill shopping center, walking distance from Nekter Juice Bar and Starbucks. It is hardly ever busy, parking is easy to find, it's clean and most of the staff is quite nice and professional. In particular, a young man named Matt, who has worked at several Wells Fargo locations, is always very pleasant and professional. My only real complaint is that no one EVER helps me with the door when i arrive. I always walk to the bank with my daughter in her stroller, and the door does not automatically prop open, like many large, heavy, commercial doors do. Every time I have to pull the door open, hold it open, maneuver a big 'ol stroller through the narrow doorway, then make sure it doesn't clip my heels as I quickly hustle through. I have even been greeted by someone standing at the entry way, and they just watched me struggle as they said "Welcome to Wells Fargo." Open the damn door for people if you're going to spend your time greeting with a cheese-ball smile. Even if there is not a greeter, someone should be available to help elderly, handicapped, and needy individuals, open the door. Or at least install something to prop it.
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June 2014 by Elisa T.
Great customer Service. Love their private banker, Hassan. He is a very nice guy and always looks out for his customers.