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July 2024 by Kevin Bridy
Wally and his team (Jessica E) have been incredible to work with! Very quick to reply, always professional, and a pleasure. Sincerely appreciate their help! Best in the business!
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July 2024 by todd bacon
Jessica is very responsive and has been great to work with at State Farm.
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June 2024 by John Apodaca
Fair prices.
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June 2024 by Sara Lloyd
Excellent service. Jessica was available and patient in setting up my new account. Highly recommend use of service.
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May 2024 by Fatemeh Salisbury
During my last visit to Wally Shao' office, I mentioned my love for eating flaming hot, crunchy Cheetos with cream cheese, a snack I hold dear. To my surprise, at my next check-in, he presented a bag of flaming hot, crunchy Cheetos and single-serve Philadelphia cream cheese. This gesture showed me that he truly pays attention and cares. I must admit, it even felt a bit romantic, making me fall in love with this office.
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May 2024 by Joyce Shin
I worked with Pamela Chen at the Wally Shao's State Farm Agency and enjoyed my experience to the fullest. Pamela did not hesitate to answer any of my questions and ensured that I understood everything that was covered in our consultation. Pamela went above and beyond to make sure that I was confident in what I was agreeing to and took extra attention/time to explain things that were new to me. She was transparent, communicative and reliable. I would all all my future business with her and the agency! She is also so nice and funny that made every interaction easy, comfortable and enjoyable. I would recommend her to anyone that is looking for a new agent!
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January 2024 by CH
Fantastic & consistent customer service for the last 10+ years. Highly recommend!
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January 2024 by steven dong
Jessica and Wally are very professional and responsive. I would recommend trying them out!
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January 2024 by Holly D.
I like how personal the staff is. I have called or texted several time's over the years and they helped me right away.
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November 2023 by Aarya Ganesan
Going through this agency was truly one of the worst experiences. We finalized on a premium quote after weeks of back and forth and AFTER I paid for the first month, they changed my quote to 1.5x of what we originally discussed due to a document being rejected. The worst part is that they did not even have the decency to inform me of this, I found out about this when I just happened to logged into my account. After this, I finally found the document they were looking after paying through my nose for it and that got rejected too! On the other hand, a friend that I referred submitted that same document and StateFarm honored it and these agents said it was out of their control. Absolutely ridiculous and disappointing, and made my car insurance experience so traumatic. No apologies from the head of the office and no regret for what they put me through. It is wasted time and money I will never get back.
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October 2023 by Lafonda A.
Pam is very kind, understanding and helpful. She also very compassionate listener . I really appreciate her kind assistance & professionalism.
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October 2023 by Polina Kalmanovich
Jessica was wonderful!
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October 2023 by Grace Lee
Over the past 20 years, I had different types of personal/business insurance policies with different companies. After moving to Orange County, I contacted Wally Shao’s agency and Pamela answered my call. She is very pleasant, cheerful and patient. She is also a detailed professional. I feel very comfortable working with her and has moved all my insurance policies to this agency.
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September 2023 by Key Jeff B.
I'm definitely satisfied with my coverage thus far and the customer service. I would definitely recommend this insurance to my friends and family.
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September 2023 by Rob B.
I've been a policy holder with Wally's office for over sixteen years. Jessica and Pamela are infinitely knowledgeable and courteous, able to answer questions, from the banal to the overly-complex, with the confidence and expertise you expect from insurance professionals. I would be happy to recommend Wally and his associates to anyone.
