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March 2024 by Devina S.
Phenomenal service today, Mathew & Robert were super helpful and turned my day around, my phone issues were solved thanks to them.
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February 2024 by Steve P.
There's no zero stars on here? Was with Verizon for 24 years. Wife was getting a phone number returned to us from her employer, so we added a new line with a promotion offer trading in an old phone. In the end they wouldn't transfer her old number to the new line/phone, so instead we're stuck with a line with no phone. Had to return the new phone, close the new line, loose the credit, and they didn't return our old phone. How's that for customer service? I used to like Verizon, but this is the worst thing that could happen to an old customer. If you have an old number you're trying to keep, definitely watch out for these kinds of account shenanigans.
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February 2024 by J. P.
This store added services to our phone bill which we never agreed to because they saw our phone payment has been on autopay.BEWARE; the sales reps will add services to your phone line that you never agreed to and refuse to fix the issues. They are absolute crooks and will take advantage of every situation so they hit their sales quotas.
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February 2024 by T S
Worst service from employee Chris. This is a good idea to leave a verizon provider to any else.
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February 2024 by M Kim
Also pretty disappointed with the staff. I guess not much has changed. I went in today because my new iPhone had trouble with setup/restore because a backup from old device was not restoring properly.When i explained the issue, they mentioned $30 service fee to help set up, which made sense since they were going to help me fix something that I couldn’t. But the Rep charged me $30 even before providing the service, and then proceeded to explain to me what to do verbally. I waited there for my phone to update while he continued to help other customers or talk to other staff. After the update, I followed the iPhone screen instructions to restore everything myself.I asked another loitering staff for the refund of the fee since I helped myself and he also didn’t care and pointed at the manager.Manager, feel free use the last 4 digits of my credit card to process the refund because at this point, i don’t care if you guys recognize me, I just want to get my money back instead of feeling scammed
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January 2024 by Fatima Quraishi
Robert and Ron really did such an amazing job helping me get my new phone set up. Robert was very patient and really answered all the questions I had. He was also very nice to my 8 month old son! I appreciate him and the whole team helping me get set up with a new phone and making sure I had a case to go home with that was durable
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January 2024 by Mayra Reimer
My husband bought a brand new phone under our account for me and upgraded his. Then they told him he couldn't activate my new phone. Lol. Complete waste of time. They have no idea what they are doing. How can he upgrade his but he can't activate the brand new phone on the same plan? Ridiculous
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January 2024 by Catharina Mathilda Corrigan
This is the worst Verizon store I visited. They don't care to keep the customers. The manager Ron has a rude attitude and not appropriate for a manager. Verizon is about to loose us as a long customer. Sorry, we don't like to be treated badly when you are going to spend a lot of money getting a high priced phone. I hope the corporate or headquarter are listening to all bad comments. Since the stores have camera, they can review the incident.
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January 2024 by Angel Villanueva
Come into the store and let Lawrence help you out. He is a rockstar!
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January 2024 by Fortis Irdmousa
I've always been hesitant about this store due to the staff's attitude. After a few years of steering clear, I decided to give it another chance, hoping for improvement. Unfortunately, my recent experiences suggest that things have worsened.Over the span of three weeks, we visited the store three times. Each visit resulted in us being asked to leave. On our final visit, which will indeed be our last, we arrived during a quieter period at 5:40 PM. There was a customer ahead of us talking to the employee at the entrance with random questions.Their conversation took about 15 minutes. At 5:55 PM, a mysterious guy appeared from the back, told the employee that they were not accepting walk-ins anymore, and just left. Funny that the employee immediately remembered that we are there and happily asked us to leaveI let the employee know that this was our third time to visit the store and I am trying to purchase a phone, not to ask questions. Well, all we got was a cold look with a quiet 'okay!'.I have been trying to go to this store for over a decade and now I realize that over the past 10 years, I've never had a positive experience with this store.
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December 2023 by Becca
They asked what I was there for and I told them I needed a new phone. Then they made me wait for 40 minutes only to tell me that they have no phones in stock.
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November 2023 by Dave
Went in this week and upgraded our iPhones and switched to a better plan (also came away with a free Apple TV).Aaron was really helpful. He spent about 40 minutes talking us through all of the options and helped us make a good decision on the phones, plan,..etc. He was very good at articulating the tradeoffs and lead us to a good place.I know everyone loves to complain about their mobile company, but Verizon provides excellent service and our experience continues to be good
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November 2023 by Debashish Sarkar
Very poor customer service.... they refused to provide phone upgrades, suggesting that we do it online. Ultimately, we did our upgrades with Best Buy.
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October 2023 by Max Jane
Think Twice or Take a minute to read my comment:I am writing to express my extreme dissatisfaction with the service I received at this Verizon Wireless store or NOT even being able to receive the service. I recently switched over to Verizon with the hope that I would receive better customer support and services. However, my experience thus far has been far from satisfactory, and I am beginning to regret my decision.Verizon Wireless's online port department explicitly directed me to visit a Verizon physical store to resolve my issue activating a new phone number. Upon my arrival at the store, I was informed by the staff that they could only assist with selling phones and could not provide technical support for my activation issue, which is particularly perplexing and misleading given that upon check-in at the store, there is clearly an option for "Technical Support." In other words, if you are NOT a new customer, the store refuses to serve you as a customer. The staff said:" I can ONLY sell you new phones, and there is nothing else I can do."I know the manager might argue for his employees, stating that they may only check the activation status on the web, which everyone is capable of. In. this case, why must I come to the physical store? By the way, I went to another Verizon in Irvine later, where their employees helped me solve this issue patiently. From this experience, there are so many choices nowadays; WHY do you need to pick this store, or WHY do you need to pick Verizon? WHY should you still be willing to step into this store if they do not serve you as a customer?To add insult to injury, I was told to consult the online support system again, the same channel that directed me to visit the store in the first place. This cyclical process demonstrates a severe flaw in your customer service model and an egregious waste of customer time. If everyone spent a minute reading those negative reviews on this store, I am not the only one facing similar issues.
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October 2023 by Maryam Etminan
I recently visited the version store and had an unfortunate encounter with a staff member named Ron. To put it bluntly, Ron was extremely impolite. My experience at the store was marred by his behavior, and it left me feeling quite disappointed. Customer service is a crucial aspect of any business, and it's unfortunate that this particular visit fell so far short of that expectation due to Ron's impoliteness.