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July 2024 by Ravikanth Putta
Having been frustrated looking at my Verizon statement, I went to the store, met Robert, who was very helpful and gave me good discounts for all my needs, I would absolutely recommend this store to anyone who has any issues. He made my day, thank you Robert
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June 2024 by Johnson Liu
Robert and Romeo have been the most helpful, kind, and patient to us when we had technical issues. They helped us for hours and we are eternally thankful. Highly recommended.
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June 2024 by Bamdad Falahati
Always takes more than 1 hour to be your turn.
There is a lot of waste time.
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May 2024 by gary liang
Terrible service that I ever had! Specially the one named “Lawrence” at the front desk, had the indifference attitude and not willingness to help tone of voice! I will never come here or recommend this location!
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March 2024 by Devina S.
Phenomenal service today, Mathew & Robert were super helpful and turned my day around, my phone issues were solved thanks to them.
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March 2024 by Xuan Li
Omar was super nice and helpful. He helped me exchange an upgrade order and solved my iMessage issue that Apple support could not figure out in 2 seconds. Omar is so knowledge, caring and patient. He helped me set up the new phone even it was almost closing time.
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March 2024 by Dave Turner
We talked to Robert and he was able to help change our plan, adding Netflix and still saving us over $60. We were looking into switching to Mint or Cricket but will happily stay with Verizon now. Thanks Robert!
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March 2024 by Garry Kepes
A good place to shop for phone accessories and phones, as you can see and touch the goods in your hands. The prices are your standard retail prices, though.
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February 2024 by Steve P.
There's no zero stars on here? Was with Verizon for 24 years. Wife was getting a phone number returned to us from her employer, so we added a new line with a promotion offer trading in an old phone. In the end they wouldn't transfer her old number to the new line/phone, so instead we're stuck with a line with no phone. Had to return the new phone, close the new line, loose the credit, and they didn't return our old phone. How's that for customer service? I used to like Verizon, but this is the worst thing that could happen to an old customer. If you have an old number you're trying to keep, definitely watch out for these kinds of account shenanigans.
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February 2024 by J. P.
This store added services to our phone bill which we never agreed to because they saw our phone payment has been on autopay.BEWARE; the sales reps will add services to your phone line that you never agreed to and refuse to fix the issues. They are absolute crooks and will take advantage of every situation so they hit their sales quotas.
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February 2024 by T S
Worst service from employee Chris. This is a good idea to leave a verizon provider to any else.
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February 2024 by M Kim
Also pretty disappointed with the staff. I guess not much has changed. I went in today because my new iPhone had trouble with setup/restore because a backup from old device was not restoring properly.When i explained the issue, they mentioned $30 service fee to help set up, which made sense since they were going to help me fix something that I couldn’t. But the Rep charged me $30 even before providing the service, and then proceeded to explain to me what to do verbally. I waited there for my phone to update while he continued to help other customers or talk to other staff. After the update, I followed the iPhone screen instructions to restore everything myself.I asked another loitering staff for the refund of the fee since I helped myself and he also didn’t care and pointed at the manager.Manager, feel free use the last 4 digits of my credit card to process the refund because at this point, i don’t care if you guys recognize me, I just want to get my money back instead of feeling scammed
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January 2024 by Fatima Quraishi
Robert and Ron really did such an amazing job helping me get my new phone set up. Robert was very patient and really answered all the questions I had. He was also very nice to my 8 month old son! I appreciate him and the whole team helping me get set up with a new phone and making sure I had a case to go home with that was durable
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January 2024 by Mayra Reimer
My husband bought a brand new phone under our account for me and upgraded his. Then they told him he couldn't activate my new phone. Lol. Complete waste of time. They have no idea what they are doing. How can he upgrade his but he can't activate the brand new phone on the same plan? Ridiculous
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January 2024 by Catharina Mathilda Corrigan
This is the worst Verizon store I visited. They don't care to keep the customers. The manager Ron has a rude attitude and not appropriate for a manager. Verizon is about to loose us as a long customer. Sorry, we don't like to be treated badly when you are going to spend a lot of money getting a high priced phone. I hope the corporate or headquarter are listening to all bad comments. Since the stores have camera, they can review the incident.
