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February 2024 by Aladrienne Sneed
AWFUL CUSTOMER SERVICE & PERSONAL ASSISTANT HUNG UP ON ME SIX(6) TIMES BEFORE i WAS ABLE TO SPEAK WITH A LIVE PERSON!!!
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January 2024 by Hollis Cottingham
U took ur $800.00 dollar payment said my bank returned when they didn't and I have all receipts to prove it ur customer service don't listen ur financial serv threatens me to pay again , can't send u the proof of payment due to u don't want to here u screwed up or give me a numb to prove payment was maid , and iv been a customer for over 14 yrs
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November 2023 by Tom Lavrar
I have been charged twice for taxes on a phone that I do not have in my possession drove to three different locations over 100 miles picked up. My daughter drove her to the store to tell her no then to drop her back off at home to tell her I’m sorry I will try and figure it out and waited at the store for three hours to be told. My phone was sold to someone else and the order was canceled now they are trying to cancel the order in charge me taxes once again, when I still haven’t even received my money from the first time it is in limbo. I have asked for help multiple times and nobody can do a thing all they keep trying to do is cancel the order and charge me once again taxes and fees
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November 2023 by Monique
You are the absolute worst. You contract with asurion, the biggest group of liars and cheats imaginable. You have literally no customer service, no one knows what they are doing, and no one is on the same page. You will talk to no exaggeration 6 different reps and get a different answer every time. You will promise a customer something then screw them over with refurbished garbage. Lies, lies, lies, it's almost like you're trying to drive customers away. It's like someone said, "let's have a suck contest! " and you cut to the front of the line to suck whatever was put in front of you. You would hungrily suck the chrome off a tow hitch then ask for seconds. DO NOT CHOOSE VERIZON THEY SUCK!
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November 2023 by Michelle Holland
I wouldn’t recommend Verizon. I’ve been with this company since my first cell phone in 1998. For over 20 years I never had problems, always got great customer support, didn’t have complications, and didn’t feel like I was being overcharged. Now, in the past couple years, all of the above apply. I guess you just got too big to care Verizon. I actually changed my plan through the app over a month ago and for some reason it didn’t happen in real life. When I tried calling and getting someone to help me with doing that, it was a complete zoo. I finally gave up. I am tired of Verizon overpricing, bad customer service, app crashes and in general it’s a pain in the neck to do anything. If I didn’t have a phone to pay off I would move to another provider and as soon as I can pay off this device that’s what I’m doing.
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November 2023 by John Hack
I've been a Verizion customer for 20 years. Moved to a house in the heart of Oceanside CA. 9 years ago. The cell service is nonexistant. Was told 5G would fix the problem. It hasn't. Called Verizion tech support. A woman relentlessly tried to sell me a protection plan. I thought she was a scammer and hung up. Called Verizion back and she works for Verizion. Now I'm under 3 year contract for my new phone and plan.
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September 2023 by Eric Flapjack Ashley
Unassuming corporate offices that barely even has a sign to identify who they are. Rude security guard at the desk, too. Clean building and grounds, though - both inside and out - even if the interior is pretty uneventful and boring.
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September 2023 by Charles Bergman
Verizon Wireless consistently violates the Servicemembers Civil Relief Act (SCRA). They seek no assistance in resolving problems cause by their negligence. Cannot recommend.
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July 2023 by Kolby Buchanan
Well Verizon this should come as no surprise the only thing you have going for you is great coverage. The rest of support Stinks to say it nicely. You have over charged my business account again and expect me to just pay it and next month you will credit my account. No thanks. So long terrible company.
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May 2023 by Keith & Helen Kim
Customer service is so bad. Every time I called for billing question, it took me more than 60 min. Verizon must improve customer service.I had to go to Verizon retail office. Together we called billing office, it took more than one hour to resolve a billing problem.Service dept are confused and disaster.We are leaving Verizon after 20 years. So bad.
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March 2023 by James R
Dear Verizon Customer Service,I am writing to express my deep disappointment and frustration at not having received my $500 rebate for bringing my own device to your network, despite having fulfilled all the requirements.I have been patiently waiting for this rebate since June 2022, and the delay is causing undue financial burden on me.As a loyal customer of Verizon for several years, I request that you expedite the process and provide me with the rebate as soon as possible.I have attempted to cooperate with this matter through Multiple Phone calls, in which whenever I ask for a Supervisor; whom cannot be contacted at all.I am deeply frustrated and tired of explaining my situation over and over again waiting for a decent reply back for my situation.Last time I was told that there will be an investigation going on to resolve the issue. That was January 24th.I was promised a call back with the updates of the situation, in which I also never received.Please let me know if Verizon just simply does not want to uphold the Promise and Deals with the customers.Thank you for your attention to this matter.
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January 2023 by Laura Woods
Tried to change my mailing/billing address with Verizon two days ago. Have had multiple calls with a representative. Tried it on the app and on the website. I keep getting a message that I've entered an invalid address. I changed to the same address with roughly 30 other companies, including banks and investment companies. Only Verizon is giving me problems. Been a customer for nearly 30 yrs. Seems like a "tech" company could have a website that works
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December 2022 by Deborah
Verizon has been charging my mom for 5 devices that have been INACTIVE for SEVEN YEARS! She has been with Verizon since the 90's. She got COVID two months ago, so I've been helping her keep her bills paid. I was shocked to see her bill is over $400 a month! The worst part is that we asked to have those devices removed from her account in 2017!!No ethics, no integrity. They are awful.
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November 2022 by Z
I must say that the wireless service and now internet service are working great. I usually have great reception, and often have reception were other companies do not. The reason for the three stars is the costumer service. Although the reps I speak to appear helpful and are pleasant to interact with, I seem to always have to call in a minimum of 3 times to get things corrected. For example I added two lines through an offer promising free phone with each line activated. But Verizon was charging me for the phones, after a couple of calls I was able to get credit on one phone, but then had to call in again for the other one. Now I wanted to switch the home internet speed now that faster speed is available in my area. the rep set me up with a whole new line and sends me an additional modem. So I get charge for internet service on two lines instead of one, have to call back to get it rectified and have to go to ups to send back the new modem that was not needed, then I had two make 2 more calls to get the bill adjusted to reflect only one internet connection. It is tiring, at least the hold times have improved so making a call is not as painful.
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October 2022 by Keyana Davis
Worst decision of my life. I wish I never switched and now I’m stuck. No wonder the “ can you hear me now” guy left.Started services in February with a buy one get one free promotion. Its almost October and they have yet to get the credit right. I have to call monthly for a manual credit. Then the supervisor offered me a 35% bill credit for my inconvenience and that hasn’t reflected correctly on my bill either.For some reason I thought they were one of the best companies to be with. I can’t express the disappointment and dissatisfaction.
