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January 2025 by Humble pie
Liars! Do not trust a word this company says unless its in writing!
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January 2025 by Mehrdad No
In my opinion, Verizon is one of the most fraudulent phone companies. They claim that if you have four lines, enroll in autopay, and receive paperless billing, it will cost $25 per line. However, despite doing all of this, they charge me $45 per line. It’s outrageous. I’m just waiting for my phone payments to be completed so I can leave this company.
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January 2025 by Youssef Sabah
Basically zero customer service nobody answers the phone when you press option two to talk to someone nobody answers when you contact the corporate 800 number you’re getting a runaround by third country inexperienced people that should’ve worked a nine cent store. Do not waste your time with this company cancel your service go to a different carrier. Then when they send you the bill, see them in court and sue them for your time and harassment. This company is not worth the papers written on.
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January 2025 by Robert “Bobby” Swieciki
Using a live chat Verizon on the My Verizon app will legit make you want to smash your phone. The absolute worst of the worst
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December 2024 by Mitch Miller
Same plan, higher price, half or even one-third of previous service delivered. What a dirty, skeezy, company. You guys are what's wrong with corporate America. Be better.
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December 2024 by Mike Kustic
I’d give zero stars if it would let me! I tried out their service this summer in California, because I was assured that their mobile WIFI would work on a camping trip. It did not, I returned all of the equipment within 30 days, called multiple times to make sure that my service was in fact cancelled(they kept suspending it so they could charge me), and now I’m dealing with them trying to charge me for something that literally NOBODY at Verizon can explain. I’ve now had to dispute this on my credit report🤬
I pay my bills, and if I do owe them, I’d be happy to pay. But this…they are just dishonest. Avoid this business like the plague! We have enough dishonest businesses like this in the world, time for this one to go away.
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December 2024 by Gloria S
Horrible customer service laughs at me when I explain that I’m not receiving important phones calls from doctors or my daughter’s school. Unbelievable! After he trying to troubleshoot my phone supposedly calls from unidentified phone but it shows it’s them calling me. I’m done. Afterwards I knew it was coming sale pitch. He keep going and on and on asking stupid question if we had laptops, iPads etc I told him we do and have coverage where we got them. He asked from where in a firm tone. Really dude! I told him Best Buy. He said how much ? I told him don’t know my husband handles it. He became very very pushy and wanting me to agree with the warranty. This is the second time I’ve experience this with Verizon customer service with their sucky service. Nice at first then bang! Beast come out pushy people mean ton they become rude because I don’t want their warranty for other stuff in my house. Never again will call. Just will change providers!
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November 2024 by Debbie Lien
Customer service has been nonexistent. I've been dealing with a line issue for two weeks, spent over 15 hours on the phone, and made 4 trips to the store—yet nothing has been resolved. There's no clear escalation process, and despite being promised multiple call-backs, I never receive them. The last representative even had the audacity to tell me that the reason the issue isn't resolved is because I follow up when I don't get a call back.
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September 2024 by CC W
be carefully Verizon don’t use them !!!!
The sales give me the quote is 187.24before tax, but the first month the billing comes out $784, and I keep calling them for correction and credit,they never do anything and no any response. When we go to the business office they will not do anything, that’s so terrible carrie
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September 2024 by Willie Newton
You show a phone number but you can't speak with a resl human being. And when you do speak with a real human being they're in another country and you can't understand what they're saying and obviously they don't understand what you're saying and it's very frustrating. Is this why Americans can't find a job in customer service in the USA?
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September 2024 by G. C.
Not valuing long time customers. When they make a mistake will not correct it. All that matters is the extra money they could squeeze from you.
I lost my respect in this company.
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August 2024 by Doby Gillis
The tecnshins could not figure out what took over my phone. It was the Easy home screen App. Had to pay the geek squad to fix. Thank God My contact is all most over. Frontier one line free and one for $30 a month.
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July 2024 by Eve Himmelheber
Verizon sucks. Extended warranty? They'll upsell you to the same model "latest version"...for $15 plus $115 tax! Transferred all data on trade in and wiped it, only to tell me to come back the next day to return the trade in. I DONT DRIVE. Phone is my lifeline!!! Disability means a $40 uber trip. When I said forget that EXTORTION,so refund and let me switch to t-Mobile. Okay, but were going to charge you a restocking fee!!!! WORST CUSTOMER SERVICE EVER! AVOID VERIZON IF YOU ARE A DISABLED SENIOR.
Elder abuse.
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June 2024 by alireza khaleghi moghadam
Last review was correct Your service i trash
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June 2024 by Leon Stark
TRASH SERVICES AND EVEN WORST CUSTOMER SUPPORT!!! Cancel your service and get another!
