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August 2024 by Katherine Y
This is a fine UPS for dropping off packages and mailing stuff. This review is about the notary services.
I came in trying get a document notarized using a foreign passport as identification. The notary would not accept the passport unless the passport had a signature on the identification page. I told her this passport did not, and in fact many passports in the world and other identifications do not have that. She insisted the ID needed to have a signature so she can “verify” the signature between the ID and the document that is to be notarized.
Anyways, that’s clearly a made up rule because I went to AAA promptly after and with the same ID, got my document notarized there. I also can’t find any rule like that online. I’m not sure why the notary would spread misinformation like that. I hope it’s not some form of intentional prejudice.
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July 2024 by 이재혁
I have never seen anyone so nice and well mannered at any other UPS stores like the staff here. They were very patient even to some obnoxious customers who demanded refunds for late deliveries when it wasn’t even their jobs to deliver. I want to pay great respect to the staff for what they’re doing!!
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July 2024 by Jemin Kwak
Although this place is far from my house, it is always clean and friendly, so I always use this place when I have to go to UPS.
One time, I was having trouble with a package I had sent to another state.
Due to quick processing and friendly response, it did not take long to receive compensation from UPS and the issue was resolved well.
thank you
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July 2024 by joyce Lin
The service from the Asian young girl at the front desk was particularly poor,not sure if they changed the staff.
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May 2024 by ABRAHAM Fu
Worst attitude ever!! Do not come here!!
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May 2024 by Garry Kepes
This UPS location is easy to get to with a convenient, free parking lot. The person was nice. It should be noted that they charge $2 for printing the UPS label and taping it to the box. Pretty lame for that charge on top of the shipping charge. They wanted to sell me an overpriced roll of packaging tape. I had printed the label myself. Come prepared.
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May 2024 by 김동현
Outstanding service overall.
Staff are very helpful specially Ms. Min gives attention to all the details.
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March 2024 by Doug Le
The store is always well-maintained. Very clean and amazing friendly staff. Always enjoyed coming here.
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December 2023 by Cece
UPS corporate you need to cancel this franchisee bc of the incredibly rude owner named "Minh". Tons of reviews say "rude lady who owner". I got a notice to pick up a package when I WAS OUT OF TOWN FOR THREE WEEKS. After wasting my time asking for my name, address, blah blah she said in a snarky tone "well we only hold it for 7 days and it's now Nov 29". Then she hung up on me. When I called back she started lecturing me about sounding annoyed??? Have you ever heard of customer service? Guess not.
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November 2023 by wj
The staff here are very patient. When facing the elderly with hearing loss, they did not show any impatience. On the contrary, they were patient and kind. Make people feel happy physically and mentally.
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October 2023 by Shaista Hasan
The UPS on Irvine blvd charge a dollar for putting the tape on your package. None of the other facilities of UPS do that!
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August 2023 by D L
This appears to be a mom n' pop UPS store ran by a nice Korean family. As such, they care a lot more about this store than your typical corporate owned franchisee. Always pleasant and greets you - doesn't overcharge you, and very efficient staff. I recommend coming here if it's not too out of the way.
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August 2023 by Marc T.
I brought a bunch of Amazon returns to this UPS store. They all had QR codes, but as we were scanning each one, 1 of the QR codes says it needs to be customer packed. Luckily, I had an extra shipping bag available so I stuffed the return into the bag and asked for a piece of tape for the bag. They said they have to charge me $2 for the piece of tape!!! My goodness, is this how they choose to do business??? I refused to do my return there and took my business somewhere else. Too bad for the store, they've lost my business because of a 1 cent piece of tape.
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August 2023 by M Y.
I brought an Amazon return with box, they charged me $2 for 1 piece of tape for the top of the box. Will go to another location in the future.
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July 2023 by D L.
The young gentleman at the store efficiently assisted the second customer with a quick drop-off request, while the customer at the front took her time sorting her pieces. He displayed great flexibility in handling customers