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April 2023 by Kofi Okine
I lost my money working with John Phung of Neo Home Loans. Got wrong advise and lost my deposit and more. I wouldn't recommend this team to my worst enemy . Set back in life because of this. Who knows if i'll ever get my money back
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April 2023 by Holly Gold
We had the worst experience starting with Brent Willis un Brentwood Tennessee and his "team", Linda and Jinny.We were told that everything was gong smooth, no problems at all, then towards the end we were told we could not get tge loam because of some "law" that was never explained in tge beginning of the process.Then was ghosted and sent a box of cookies congratulating us that our loan was accepted. Nobody returned our calls or even tried to resolve possibly with another option, we sent texts and emails with no response.
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October 2022 by Jennifer Long
My husband and I were referred over to The Insight Team of NEO Home Loans by our realtor. We worked directly with Amit, Darcy & Russell.All members were very professional, responsive & a wealth of information.Amit created an easy to follow analysis and estimate of what our monthly mortgage would be as well as an estimate of closing costs so we could purchase our new home confidently.Darcy was always right on top of our documents and made sure we had everything completed to keep the process moving along right on schedule.Russell called us after we purchased our home to let us know he would be personally handling our home loan for the years to come and let us know we could call him anytime with any questions.We would recommend The Insight Team of NEO Home Loans to any and all of our family & friends!
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October 2022 by Jill S.
Just closed on our new home in Montgomery Texas and the process was so easy and seamless. They have a great tool to show where you are in the process so your never guessing. Daniel & Darcy were awesome and always available to answer any of our questions. Thanks for making it so easy.
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April 2022 by Wendy R.
We had no idea about who this team was but let me tell you after connecting with them and getting to know their amazing team work, we bought our second home with helpful information Byron provided. He walked us through all the necessary steps to be successful buyers. Him and his team are so friendly and accesible. If you have any questions, they are always available to reply in a timely manner. Thank you again Insight Team! We are loving and enjoying our new home
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December 2021 by Kshama P.
Did not work w them but had an informational call and they were prompt, easy to talk to, super helpful in explaining.
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October 2021 by IS C
Amit Singh and the Ryan Grant/NEO Home Loans team were extremely easy to work with. We appreciated their level of expertise and their ability to advise us to get the most competitive rate possible. Their relationship with our agent made the homebuying process smoother than we expected and their milestone checklists/use of technology simplified our understanding of the home loan process. We also loved the special touch they provided with not one, but two(!) cookie deliveries. Thank you for your help - we are very pleased with how things turned out!
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October 2021 by Cori Linder
The Ryan Grant Team is the team you want in any loan process. Working with them was like having this powerhouse behind you and NEVER feeling any stress or hassles. Truly, having had multiple experiences with mortgage loans, working with his company was by far the EASIEST and most ENJOYABLE experience ever. They're experts at what they do -- and they are fast, responsive, caring and, in two words, pretty stellar! HIGHLY RECOMMEND!!!!!!
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October 2021 by Sarah Saril
Working with the Ryan Grant team during our first home-buying experience was one of the best decisions we could make. This team was so helpful and patient with our every question and concern; they also worked hard to get us fully approved and funded by our closing date. We'll happily come back to work with NEO Home Loans' Ryan Grant Team for any of our future home buying/refinancing needs.
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October 2021 by Tiam Novin
I loved working with the lending team during the shopping around phase to the end and making a final purchase. I loved the friendly service and personal touch from the Ryan Grant Team! I felt like they were and are my advocate and want to help me as opposed to just preparing a loan and being done with me. They clearly answered my many many email and text questions, throughout my first home buying experience. That nourishment of a customer is rare and I have and will continue to recommend Fairway to all my friends and family!
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October 2021 by Noah
4 years ago I wrote my first 5 star review for Ryan Grant and his team when they helped us buy our first home. I now have the pleasure of writing another excellent review as they helped us navigate buying our new home. Huge thanks to Byron Watson, and the whole team at NEO as we were under the gun to have the loan approved in time for us not to miss out on our dream home. They also worked and communicated very well with our agent and the listing agent to make sure everything was in order and progressed smoothly. I would highly recommend them to anybody who is looking to buy a home.
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June 2021 by Angeline Y.
My husband and I recently purchased a home with the help of Byron, Jinny, Derek and Russell. I could list a hundred reasons why I love this group so much, but a few that stood out are: 1. From day 1, they've been very honest and transparent and there was never any surprises that could push back our escrow. If they thought that we would have possible issues, they told us upfront and so we were always prepared for anything. 2. If it's your first time purchasing a house, terms and numbers are confusing. But they've explained everything to us so well. And if we found a house that we liked, all we need to do is send Byron the address and he would email us with the numbers which really prepared us for anything!3. They're all easy to reach. I could email now and get a response in less than an hour, and if it's important, I could get a call back in minutes. 4. Customer service skills is unparalleled. 5. They give you cookies from Cravory cookies (which is to die for). And once Russell found out that we loved the cookies, they sent us another box! So if I could give them 10 stars, I would. We've had such a great experience with this team, and would highly recommend them to our friends and family.
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May 2021 by Andrea G.
The team at Neo Home Loans made the process of buying our first home completely seamless- I cannot recommend them enough. From our first zoom call with Jon and John, we knew we were in great hands, and it was all uphill from there. We knew exactly where we stood every step of the way, and they worked through every possible scenario and calculation with us, and always made sure to clarify every single one of our million questions. Manya was extremely diligent when it came to collecting all of our materials and helping us make sure we got every last document we needed, and was always keeping us up to date on the status of the process.When it came down to an offer, Jon got on a zoom call with us last minute on a Sunday night to ensure that everything got done quickly. If it wasn't for that kind of customer service in this crazy market, we would have missed out on our home.We are beyond grateful to Jon, John, Manya, and the entire Neo Team!
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April 2021 by Catherine Q.
I had a positive experience working with Angilla , Amit, Darcy and the rest of the team. They took the time to explain things in a thorough manner so I felt empowered that I was making informative choices.
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February 2021 by Shannon A.
Amit, Darcy & Ryan were an incredible team to work with... and adapted when my slow & easy property purchase turned into a speeding train during Christmas/New Year & through Covid. They were able to do what no one else was. On the advice of a friend, I reached out to two other loan providers, and neither were able to figure out how to do what the Ryan Grant Team was able to do. I would recommend them to family, friends & complete strangers!
