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October 2023 by Allyssa Marie Montemayor
Prompt communication.
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May 2022 by Ron H
I have called four times and left messages and no one will call me back. Not sure if it's a real bank.
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February 2022 by genesis flores
Aramis Moreira and his team are AMAZING!! I was skeptical at first and had zero trust because of dealing with other Companies. Especially the Bad experiences I went through. I decided to answer the phone and spoke to Aramis. It sounded to good to be true. Sure enough!! They made it happen! WOW! The process was so smooth and fast! Aramis and his team where so professional. He was so knowledgable in what he does. His amount of experience is Endless. Hands down. Best experience EVER!! Thank you Aramis for making the process so Easy and smooth. You are a valuable asset to your Company. They are fortunate to have you!!Thank youGF.
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September 2021 by Ghyslaine Gustave
I don't remember how David came into my life but it has definitely been the best part of my 2021. The team is well versed and work as a well oiled machine. We were able to complete most of the process online and the notary process was smooth. The process was made easy and accommodating to the various hurdles we experienced. I look forward to our continued relationship and inviting others to join.
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June 2021 by Cee C.
So glad I went through the Federal Savings bank for my home loan. Steven Liu made the whole process seamless and guided us the whole way. Very informative and would recommend to anyone looking for a refinance or new loan.
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April 2021 by Chris Quiroga
Worst experience ever with Tony Alvarado handling a Re-Fi. Very unprofessional and providing customer service was not part of the process at all.
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March 2021 by Trivia Jones
Shana Jones and Linda went above n beyondTo seal my home deal... wonderful teamwork
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February 2021 by Melissa Z.
I highly recommend working with Jason Lim. His knowledge and experience made this refinance process very smooth from beginning to end. Jason provided options with pros and cons for me to choose from, which was very helpful when I needed to make the decision.
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January 2021 by Nichole Mae M.
First of all our agent is named Jason. Can't thank him enough on how much help and how much easiness he brought to first time home buyers. He gave us all the insights we needed and kept it very honest with us. He gave us an amazing recommendation to a Realtor, Joel, who was absolutely like Jason, supportive and was very honest. We had a prior realtor that was too aggressive and did not explain much to us. We're glad we went with this team. Highly recommended and in the future, We hope to do business again!
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January 2021 by Adrian D.
Our agent Jason Lim was amazing to work with. He was very informative, knowledgeable, quick to respond and very helpful throughout the process. Processing and funding was quick and smooth. I highly recommend!
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January 2021 by Stephanie F.
We refinanced our home last year, but decided to try again when we heard the rates went down. And we are so happy we did. We worked with Jason Lim who was able to help us refinance both our home and house rental that is in another state and made the whole process so easy and smooth. He helped us get a better rate and made sure we were clear with every step along the way. Doesn't get better than him.
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December 2020 by Mike G.
Jason Lim helped me through the loan process with my mortgage refinance. I am very greatful that I was able to work with Jason from start to finish. He made it easy, convenient, and answered all my concerns/ questions prior to closure. He got me a lower interest rate plus lowered my PMI. The closure was extremely quick too, about a month. Good job Jason Lim and The Federal Savings Bank
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December 2020 by TMatcham
I Received a VA Refinance and am very happy with the service and communication with Steven from The Federal Savings Bank. He was extremely responsive to all my questions and needs. I am confident that all needs of my refinance are completed to above standards. Would highly recommned.
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November 2020 by R Walk
Preston Plumlee is an exceptionally well qualified mortgage banker with an exceptional (professional and personable) communication style. I've closed on 4 mortgage loans in the last eight years - Preston gets a 10/10 rating, while none of the other three bankers could rate better than 5/10 - truthfully.Because of my financial education and CPA licensing, I can readily tell when I am dealing with a financially savvy, experienced, and qualified mortgage banker versus a "form filler" and script reader. Preston is a true professional, and someone who has obviously worked hard to achieve the proficiency for which he readily exhibits. He is clearly one of your "stars", and I would insist on his involvement in any future transactions or referrals.
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November 2020 by Serenity Pascual
Austin Downs continues to meet and exceed our expectations. We have done business with him over the past 12 years and continue to come back because of his excellent customer service! I have tried other companies and they just do not compare to the quality and honesty of Austin Downs and the Federal Savings Bank. The process is streamlined and very well organized. Austin cares about his customers and always makes us feel like we are the number one priority. Thank you Austin!!!!!
