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November 2023 by Richard Gonzales
Very helpful staff good selection I would recommend buying your docs here
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June 2023 by Todd Lassig
Five stars! And they didn't even have the shoe I wanted. Let me explain...I bought a pair of oxblood 1461's in 1993 from a store in Manchester England. After 30 years of use, I recently walked a hole through the toe in the leather and not the sole. I know. Unbelievably reliable shoe.Needless to say, I wanted another pair and went to the local shop. Told my story to Sydney (hopefully I spelled it right) who immediately explained the Made in England vs. other manufacturer locations, quality etc. Set about to find my replacements, and...they didn't have them.Instead of saying "oh well, sorry" and heading off to another customer on what was a very busy night with lots of people wanting help, she went to find another 1461 in my size to try on and be sure the fit was right. Then Sydney helped me determine how to find the right shoe online and offered extras to make my new shoes less painful during the break in period. (Those of you who wear Docs know what I am talking about!)I was so impressed by the customer service I went and told the managers how awesome Sydney was.Docs are awesome and so is the staff and service at this location. Go buy from them! They deserve your business.
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May 2023 by Laura Lee Adams
Such an amazing experience at Dr. Martin. The staff was friendly, knowledgeable, and patient. They answered all my questions and were so helpful. The selection was incredible. I love my shoes and am so happy I stopped by.
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April 2023 by Jackie W.
More employees than customers and they wanted guests outside to wait until others exited the store. Not good sales. Extremely rude manager. Learn some professional customer service skills, might help you out rather than having a door knocker in your nose.
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March 2023 by Stargodesss *
Everyone at this store was amazing! I ordered boots online for myself (7W and received 14M) and my daughter (hers were a size too small - our mistake) and I called the store to ask if they could exchange them. The guy explained on the phone that if I did the exchange in the store (no store refunds for online orders in store), then absolutely no more exchanges or refunds could be done either in store or online. A few days later we went into the store and the girls in there were so patient with us. They again explained the no more refunds or exchanges if done at the store level and can only exchange for exact same thing in different size. So I exchanged mine and my daughter realized hers just weren't going to work. So we decided to get her a new pair at the store and mail the ones we bought online back for a refund. The girls were very busy and so patient and helped her get a different pair, exchange my size, and get us out of there in a short amount of time. They were great!Also, we UPS'd her original pair back and got the refund VERY quickly.
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February 2023 by Ryan Wons
I was on the hund for steel toe work boots and apparently they are only available online. But did find weather proof work boots and classics. Super helpful staff and great experience.
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February 2023 by Aaron C.
Walked in and was immediately greeted by very friendly employees. I was helped out by George, who answered all my questions about different sizing and styles, even bringing out several different pairs to try on to compare. Eventually, I was sold, and I am very happy with my purchase!
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January 2023 by Lio Zeon
Great store. All the employees were super hospitable and professional. Love the boots. Definitely coming back for more.
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January 2023 by Brandi P.
One of our favorite stores at the Irvine Spectrum. The employees are always super nice and helpful and the store has a good variety of product. If you are looking for something and they do not have it in store they will help you find it whether at another near by store or online. The store is a bit small so they do limit the amount of people that are allowed in the store at one time so sometimes there can be a rather long line but it is worth it. I prefer looking in store for items as opposed to ordering online. This allows me to see the product and actually know if it is what I want or not. There have been times I have walked in knowing I wanted a specific pair of shoes and walked out with a completely different pair of boots because what I went in for wasn't what it looked like online. Again, the staff here is awesome and will help you find the right size and shoe or boot.
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December 2022 by Dj Z.
Great service as well as great customer service and great performance even tho it got busy but even during the busy part they kept a smile on their face
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November 2022 by Jonathan R.
Everyone in the store is very helpful with each customer that walks in the store and needs help choosing styles. Besides them getting the product they also engage perfectly with recommendations and positive opinions. Macy helped me out and did a great job representing that.Thank you Macy! ((:
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October 2022 by Leigh W.
All of the associates were very friendly but I had the joy of working with Macy while trying on and eventually picking out a pair of Docs (that I absolutely love and fit great). She is amazing!! Even during crazy weekend traffic she was so thorough, attentive, and patient with her help. I was admittedly intimidated about the breaking in process for the Jadons I purchased (my feet are in between sizes and noticeably different, and everything else about them makes shoe buying more difficult), but her thoughtful recommendations and advice not only had me feeling more confident in the pair I purchased but also way more comfortable, too. Thank you Macy!!
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October 2022 by Jamie Reina
Had an amazing experience at this store. Diego & Taylor were super helpful in finding me the perfect pair of shoes. Couldn’t be happier with my new purchase! Highly suggest you come stop by this store if you’re looking for an excellent shopping experience.
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October 2022 by Cory Smith
I had such a wonderful experience shopping at Doc Martens today. I went in and was greeted very nicely by the staff, they held the door open and instantly asked if I needed any help. I got wonderful help with trying on shoes, getting recommendations, styles, etc. Overall, I was very very pleased and highly recommend this location and these shoes to anyone looking for long-term high quality boots!
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September 2022 by Lyndon Galut
Love shopping at spectrum specially at the dr. Martens shop. I've been wearing this brand shoes since the mid 90s and they're very comfortable. The shop's staff are all very friendly and attentive, helps you with anything you need.
