Dr. Martens Irvine is a store known for its awesome staff and incredible customer service. Employees are consistently described as friendly, knowledgeable, patient, super nice, and helpful. They answer all questions and provide great experiences, even during very busy times. The staff is willing to explain product details, such as the differences between Made in England and other manufacturer locations, and helps with sizing and styles by bringing out several different pairs to try on. They are also very helpful with online orders, assisting with exchanges under store policy and helping customers find items online if they are not available in the store. The selection is incredible, offering a good variety of product including weather proof work boots and classics, though some specific items like steel toe work boots are only available online. The store itself is a bit small, which sometimes leads to a rather long line as they limit the amount of people inside, but customers find it worth the wait. Many emphasize the value of shopping in person to see the product, noting that sometimes what they intended to buy online differs in person. The overall sentiment is that the staff deserves your business, providing an amazing and impressive experience that makes customers very happy with their purchases.
Super clean mall and store. The staff was great and worth the trip.
November 2023
Very helpful staff good selection I would recommend buying your docs here
May 2023
Such an amazing experience at Dr. Martin. The staff was friendly, knowledgeable, and patient. They answered all my questions and were so helpful. The selection was incredible. I love my shoes and am so happy I stopped by.
