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February 2024 by Joseph Liao
Not easy to park around here.I ordered here at least 50 times, there are 3 times my mobile order gets picked up by someone else. Tons of theft here.
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January 2024 by Dennis Rose
Super service very
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October 2023 by Sawme S.
Visited Starbucks recently and was genuinely impressed with their outstanding guest service. The staff were attentive and ensured that every need was met with a smile. While the interior could use a bit of sprucing up and a touch more cleanliness, the overall ambiance was welcoming and cozy. Definitely a place I'd recommend for a delightful coffee experience!
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September 2023 by Zainab M.
Great customer service, the people working there are always very sweet and move the line pretty quickly. Drinks are always spot on for me, and in the unique instance which it wasn't, without hesitation the barista offered to remake it for me. Have been a frequent customer for a while and have always had a great experience.
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September 2023 by Lily Afshar
Adrianne sold me a deformed cake pop and when I pulled it out of the bag to show to her asking for a replacement, she said let me ask my supervisor. Ok, no problem. Supervisor Andy came out smiling in my face saying well we can’t sell this one again , so I can’t give you another one. Andy’s solution was for me to 1. Buy another one or 2. Come back tomorrow to speak to another manager. All while saying this to me he was smiling and laughing. WOW! Excellent customer service skills young man with no regard for customer satisfaction or respect for customer time. On top of that, Adrianne walked away rolling her eyes at me not even wanting to hear me out when I was showing her the deformed cake pop and pointing out that the rest of them were normal when she was trying to tell me all of them look like that . Very weird and disrespectful behavior from these two. Every other cake pop was normal looking, it was a simple fix. Not sure why they disregarded quality control and respect for customers. He and the rest are severely lacking customer service skills that Starbucks is known for. At this point I asked for the number for someone above him, Shelly. I would like to hear if this is how customers are supposed to be treated and when this became their policy. Is that how they treat their customers when we are dissatisfied with the quality of product??? Is this the reputation they want to be known for? This is not the STARBUCKS I and the rest know!
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September 2023 by Korbyn Sorensen
Great coffee. They just wouldn’t fill my own personal mug . They had done it in the past.
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September 2023 by Allen Jones
Open early. Like really early. Like you shouldn't really be up this early.
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August 2023 by navneeta mukherjee
Nice, clean little Starbucks. Parking could be a little tight though
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August 2023 by Reza S.
This is possibly the worst Starbucks ever. I have had an awful experience here because of the woman supervisor. She refused to add a bit of milk to my coffee. She was as mean and tight as a person can be. Forget customer service in this location. I will never ever again buy coffee at this Starbucks.
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July 2023 by Jashim Sobhanian
Why the girls have to be mean? Giving 2 starts for the attitude of those girls working there. If you guys don’t like to work there just go find another job. Why do you have to ruin someone’s day while someone is getting a coffee for a good day?
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July 2023 by Taara R.
amazing! I got the wrong drink by accident and I got for free! everyrone was so kind there. thank you Starbucks people! the drinks was amazing and delicous, I love treating my cousins to drinks cause they love them.
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June 2023 by Saundra S.
Never expect a full cup of this insanely expensive coffee. I have placed so many orders, and am disappointed every single time. If you order anything from this store that has whipped cream, just know you will only be getting half of cup of coffee and the other half whip cream. This picture was taken after I picked up my mobile order. My cup felt extremely light. I popped off the lid and it was full of whip cream. I stirred it so that the whip cream melted and I was finally able to see the little bit of coffee I paid for, $5.75 for this. I will not be spending another dollar for this over priced coffee.
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May 2023 by Kaz Estancia
Fantastic shop. I really appreciated the staff and their speedy service. I’m an easy black coffee and it’s nice how fast they move.
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January 2023 by Puglia Girl M.
Floors and counters are always messy and it doesn't matter what time of the day you go in. The staff that stand around and do nothing should be cleaning...
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January 2023 by Hesam Sajed
This Starbucks is one of the best in irvine area. Great Coffee and Atmosphere. Close to freeway, and located is nice shopping center.
