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June 2024 by Ali Alipanah
I recently had the pleasure of visiting the Sleep Number store at the Irvine Spectrum, and I can't say enough good things about my experience. From the moment I walked in, Reed and Romy provided exceptional customer service that truly stood out.
Friendly and Educated Assistance: Reed and Romy were incredibly knowledgeable and answered all my questions with a friendly smile. They felt more like educated friends rather than pushy salespeople.
Comfortable Environment: At no point did I feel pressured or rushed. They created a comfortable and welcoming environment where I could take my time to make the best decision.
Informed Decision: Their thorough explanations and genuine interactions were pivotal in my decision to purchase a bed. Their expertise and customer-centric approach made the entire process seamless and enjoyable.
Reed and Romy are a big reason why I now have a fantastic Sleep Number bed. If you're looking for the best customer service, visit the Sleep Number store at Irvine Spectrum. You won't be disappointed!
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April 2024 by Ryan Andre
I wanted to share with you about my recent experience at [Store Name] while shopping for a new mattress. It truly was one of the best places I've visited! The level of service at the store is akin to visiting your doctor - thorough and considerate.The staff encouraged me to take my time and try out different mattresses, emphasizing the importance of choosing the right one, especially as we age. As someone who values the significance of quality sleep, I can't stress enough how crucial a good mattress is.I am so impressed with Sleep Number that I wouldn't hesitate to return for another purchase in the future. I wholeheartedly recommend paying them a visit; the team there is truly exceptional.
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April 2024 by Yaneck
I came to the store potentially considering sleep number mattress for our next one.The sales person was arrogant trying to scout me out whether I can even afford a $5k-$10k mattress.I was asking him questions about the mattress and he was not even interested in showing me anything unless I have 2 hours to go through the whole experience and his sale pitch.Who spends two hours buying a mattress, regardless of price.Well, sleep number was a consideration but it is no longer.
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April 2024 by Nanciann Horvath
I wrote TWO reviews. Bob was amazing and very helpful!!! He deserves a raise!
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March 2024 by Bob R.
Too expensive.One guy working the store. He opted to help a customer that came in after us that just purchased sheets, spent way to long with her instead of trying to close a $5k-$8k sale
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December 2023 by Destiny H.
The beds are very good, and worth the $7000 we paid to help remedy my wife's back issues. Unfortunately, the service department is near non-existent, I had to finally give up on getting help when one half of the split bed went lopsided. You're out of luck if you need service.
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November 2023 by R L.
Dear Sleep Number Corporate,I hope this letter finds you well. I am writing to express my deep disappointment and frustration with the experience I've had as a customer, which has led me to believe that there are concerning deceptive practices at play.Upon purchasing a Sleep Number product, I was initially drawn in by the advertised trial period, only to find that the actual experience did not align with the promises made. The discrepancy between the product representation and its real-world performance has left me feeling misled and dissatisfied.Furthermore, the bait-and-switch tactics employed during the purchase process were disheartening. It is disconcerting to encounter such practices from a company of your stature. Additionally, the lack of customer support post-purchase has only exacerbated my frustration. Attempts to address my concerns or seek assistance have proven unfruitful, leaving me without the support I expected from a reputable company.I implore you to investigate these issues within your organization and take the necessary steps to rectify them. Honesty and transparency are vital in maintaining customer trust, and it is my hope that Sleep Number will prioritize these values moving forward.Thank you for your attention to this matter. I trust that you will take the appropriate actions to address these issues and improve the overall customer experience.Sincerely,...
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November 2023 by T T.
Love my new Sleep number cozy sheets! Omg so soft! Plus my sleep number blanket! My cat wants to sleep in my sheets now! I guarantee you they are so soft and I feel like I'm wrapped in softness! Thanks team !
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November 2023 by c00lc321
Nice people great beds.. $$$$$$$ tho..
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November 2023 by Soni Lazo
Great service.
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November 2023 by Shawn Yanni
Customer Service was great
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October 2023 by Chris F.
Sleep Number beds and corporate service... great.Irvinee Spectrum location.The WORST!Just had the most unbelievable experience with someone named Hector V at the Irvine spectrum location. Had a great experience with a salesperson named Portia.She was on leave or out of office, so I finally went to pull the trigger to purchase it and a 'gentleman' name Hector at the Irvine store helped me finish it. When I went ahead and purchased the bed , I received the email with the invoice and the gentleman from Irvine, Hector V., put his name as the sales person on it. I tried to call back 4 times and and this guy did not answer the phone.So I then emailed the store and make sure that my information got to someone that could assist me in making sure she got the sale.Not sure who will answer that. The gentleman in Irvine did not answer the phone all afternoon and then called me back and did not identify himself until I asked who this was.When he called me back I said there's a mistake, please make sure you change it so that Portia gets the sale. He said something about I have no idea what's going on, she doesn't work there anymore and something about forwarding my email to HR???WTH? This gentleman came at me with a bunch of personal information I don't need to know. When I said I had a weird feeling about it and then if he's not gonna change her name,I would like him to please cancel the sale he got incredibly lippy and told me I had no idea what I was talking aboutand that he wasn't gonna change the name and if I wanted to cancel the sale I had to call the corporate number and he hung up on me with a raised voice.He also was incredibly agitated and I'm not sure if he's using drugs or has some kind of mental health issue,or just a beef with this other sales person, but it's none of my business nor should it ever be disclosed to a customer. I've spent almost $5000 with Sleep Number so far and now I'm starting to regret it. I am incredibly loyal to people who assist me especially those working retail jobs like this.Sales people who work on commission and pride themselves and being kind and helped me and my family make a big decision to spend this much money on new beds, deserve their sales properly. Meanwhile this gentleman is talking incredibly rude to me and hangs up on me. This location SUCKS!
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October 2023 by Kevin Arceneaux
Hector was very good. He answered all the questions we had Ann explained all the features of the Sleep Number beds.
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August 2023 by maryann Demirdjian
Sleep Number Irvine is so lucky to have an employee like Portia. She's very attentive, friendly, helpful and pleasant in taking care of the customers. All our inquiries and sales transaction were taken cared of smoothly. We so love sleepnumber products that's why weve been loyal customers for more than a decade now. More power and innovations and hope you'll hire more employees like Portia.
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August 2023 by Cheezin' S.
Worker told us to leave and said,"we only like serious customers, try purple instead". We instead hurried to purple and bought 2 of their pillows because of how helpful they were. DO NOT RECOMMEND STORES THAT TREAT YOU LIKE DIRT.
