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April 2024 by David Bonner
Asked for a pay off weeks ago only to get slow played. Run from this company and do yourself a favor.
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April 2024 by Julene Vigilante
Stay as far away from this mortgage company as you can They don’t/won’t help you in any way and you’ll spend hrs on the phone just trying to rectify anything! I had the misfortune of being sold to them in the middle of a big insurance loss and it’s been a nightmareThey’re holding my insurance money hostage and I can’t repair my homeI have also now discovered they paid my taxes twice. NY Taxes so we’re not talking about couple of hundred $ either. I finally threatened to sue them, and pull all the $ out of the account that they were pulling the mortgage out of if they didn’t release me $ to start fixing my home before I lost my contractor! Then and only then did they finally send a small portion, enough to start the repairs on a 1/4 million $ claim…. Best part? They sold my mortgage promptly after doing so which was nothing but a blessing! The new mortgage company sent me more $ within 5 weeks! 5 weeks! Unbelievable…. All I can tell anyone is if you get sold to this company? Refinance a fast as you can THEY S&CK!
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November 2023 by Kim santell
I wish there was an option for minus stars! Rushmore Loan Mgmt wasn't that great to begin with and now they have transferred their accounts to Rushmore Servicing which I can't say enough bad things about. Trying to get thru to a human is exasperating and when you do, it's over seas and very hard to understand the person trying to help. Since my loan was transferred, I have had nothing but problems with the amounts being charged to me, supervisors saying they have fixed the issue, and supervisors saying they will call me back. This company should be shut down!!!!!!!!!!!!
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November 2023 by eze odiachi
Useless !!! Simply useless!!! 20 mins for phone bots then 1 hour with customer care who are completely clueless or delibrately unhelpful. Impossible to get a payoff quote.Not recommended in the least.We have decided to simply pay off our mortgage due to the sheer horror of dealing with unresponsive enquiries.
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October 2023 by Karmic Xpressions
I only gave one star so I can post. There are no stars to give. No one works there...all you get when calling are automated options. And even though hours of operation are noted, I've called and the message says 'The office is closed'. This really seems like a sham situation. My granny's loan was discharged in a bk case, yet they (as 'debt collectors') still expect payment....CAN U SAY CLASS ACTION LAWSUIT??? According to Google, Terry L. Smith is the CEO of this shady business. [And for Christ's sake, I can't even find a fax number!!)
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October 2023 by Lashawn Williams
September 2023. This is the absolute worse establishment ive ever delt with. Im so grateful to be rid of this company. You will never have a conversation with anybody that actually has knowledge of your mortgage. Anytime ive called im on hold for well over an hour. This company has zero empathy for the average hard working american. They tell one Lie after another. They are more interested in foreclosing on your property then helping. Whomever is running this company should be embarressed. I wouldnt do business with this company ever again if my Mortgage was free. I repeat the worse ive ever had
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July 2023 by Tommy Gomes (Tommy The Fishmonger)
How can this company NOT be on some investigation T.V. show or at least checked by the Feds? After my Parents DIED, and the house was no longer in their name, I was still paying the loan off and could not recieve any help VIA the phone and the web site is not any help and the HOUSE is not even in my name.. Calling the number you get no help what so ever, emails not returned, web site is a joke. This loan has NEVER been late for payment EVER! Wells Fargo sold this sold and NEVER said a word to my Elderly Parents that are not longer with us and have passed, yet this folks do not care and they raised the payment with no communication what so ever. HOW CAN THESE FOLKS STILL BE OPERATING?? How can you have all these bad reviews and not respond to them what-so-ever..
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July 2023 by Josh Gayheart
Worst customer service on earth. Automated system and then when you get someone, they're clueless. They transfer you and still nothing. I wouldn't use them for anything, ever. Go somewhere else and save yourself a ton of un needed frustration.
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May 2023 by Dan Rosen
No way is anyone giving this company anything more than 1 star. Anyone doing so is a bot plain and simple. Horrible CS, hold times up to 30 minutes to speak with anyone. They use harassment and scare tactics to collect $$$. By far the most irresponsible, disrespectful and immoral company I have ever done business with. The mothers of all the employees must cry themselves to sleep each night wondering what they did wrong as a parent that made their children want to work for this horrible company.
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May 2023 by tara Steinke
This company deserves zero stars honestly. Took 2 months to set up my account back in October and then wanted me to pay 3 payments at one time to come current on the loan. Then, after 6 months, I was transferred to a new servicer with no notification from Rushmore. They claim "the letter got lost in the mail." It's crazy that mortgage servicing can just get shuffled around with no notification.
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May 2023 by Therese Bisignano
I received a very rude notice today that my insurance was going to expire and Rushmore was going to purchase homeowners insurance for me. I called to see what was happening as my insurance has been paid for the past 20 years via escrow disbursement . 15 min on the phone and the agent can’t find my account. I had to pull my federal taxes and get out my 1098 to give the agent my loan number. The agent had no idea why the policy wasn’t paid via my escrow and called my carrier to verify. Unfortunately the office was closed for the day. I was then told to go online and upload my insurance docs for verification. The agent was still on the phone with me when a asked a question about the website which she didn’t know the answer and told me to call my insurance agent in the morning and have my agent call Rushmore to verify and it had to be done first thing because it can take Rushmore 3-15 days to do “something” and I may be charged for insurance via Rushmore. WHAT THE GOD ALMIGHTY…… I paid Rushmore! Rushmore did NOT pay the insurance premium, but I’ll get right on that!!! Can you say REFI?
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April 2023 by Carol Bullimore
I have requested a 1098 several times. I still do not have one to file my taxes. Today the lady tells me she will email again that to me. I wait 10 minutes on the phone and it’s still not there. She also tells me she will send it by fedex and I will have it in 2 days! Taxes are due by the 15th. She stated that since I use gmail that it will take longer! It’s been four hours. My loan was serviced and bought by different company in December. I have that 1098 for the one month servicing with my current company. She told me to login on the Rushmore portal and I told her I already did that and since I’m no longer a customer I can’t get any information. Is this company a joke or what? Do not use them unfortunately I had no control as my first loan I had was amazing and it was sold out of my control. I am beyond frustrated!!!!!!
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April 2023 by Kingston I.
My mortgage was sold to this compant and I have had a terrible experience. First of all it took months to set up my online account and I didn't get it set up until I filed a BBB complaint. They won't let you make payments every other week like I have been doing for years with my other mortgage companies. The customer service is horrible and it takes them hours to pick up if you get anybody at all. I don't know how they are still in business. I would stay far far away from them if it was an option!!
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April 2023 by Gary H.
I am a Realtor representing the seller, the buyer who are working with another agent used Rush My File for their loan, after laon approval, buyers and sellers sgined all the documents to close, 3-29-23, here we are 10 days later with no funding, both buyer and seller are wondering what to do, This company is blaming the Title company for not getting them origianl documents, which I know is false, apparently they have 3 or 4 step review process after the closing doc's are signed, As a licnesed agent on Ohio and Michigan, I will advise my clients to steer clear of this company, totally unprofessioinal and after looking at all the fees they are charging the buyer, I was in awe,
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April 2023 by Joe P.
The gentleman I was working was one of the most patronizing people I have ever worked with. He acted like every time we asked a question that it was such a massive inconvenience to him. The loan is paid off and my hope is I never have to work with this company in the future.
