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February 2024 by Jan Kirsch
I bought my second Briggs&Riley bag there today and can highly recommend their great customer service. They have a good variety of Briggs&Riley bags to look at and the owner is very helpful by picking the right one. He also helped me with a repair request which was really great as I’m from Germany and needed something fixed at my first bag.
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October 2023 by Jim G.
The Rootens Team is always great. They have a great selection of bags and are always willing to help you get the right bag for you.
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July 2023 by Janine D.
Earlier today I went shopping at Rootens for some travel accessories. This was my first time there and it is absolutely beautiful, clean, and had tons of merchandise. I had looked online before going, thinking they probably only had a small amount of luggage tags in stock at the store, but to my surprise they carried an incredibly collection of locks, tags, suitcases, bags, and anything else for travel. The employee was extremely helpful and I was able to get two tags monogrammed for free and it only took five minutes. He was so full of information and suggestions. I am looking forward to going back to shop and appreciate that the parking is very easy. It is very close to John Wayne Airport.
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July 2023 by Bill Hartman
Great variety of travel necessities and luggage. I was very happy with their selection. And got what I needed.
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June 2023 by Kevin S.
We have been purchasing luggage from Rooten's for over 25 years now. They have a great selection of the top quality brands, including our favorite - Briggs & Riley. Steve and his employees are very knowledgeable and will get you set up with exactly what you need for your travels. I enjoy supporting local businesses and nothing beats being able to go into an actual store and compare the pieces in person before your purchase. We will definitely go right back to Rooten's when we need our next piece of luggage or travel accessory.
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April 2023 by Kimberly P.
My husband surprised me with a new set of luggage from Rooten's this past Christmas. With the large selection available, he chose the perfect pieces for me. I love the expandable feature for packing then after I zip it up, I can compact it back down! Rootens has everything a traveler could ever want! Thank you, I love traveling even more now
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March 2023 by Kevin “Tuan” Tran
Was in search for a new carry on and was able to find one of the few stores that carry Briggs and Riley. I purchased a baseline bag from them which I've been eyeing for a while and they had the size and color I was looking for. They also helped steer me away from the wrong bag so that I made the right decision by showing the strength and weaknesses of each bag. They even engraved my bag for me which there was many options to choose from.They have amazing specials and make you feel at home when shopping for a bag. I would definitely recommend Rooten's anytime.
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March 2023 by Kelly W.
Great experience here! Shere is the best and so helpful! I traveled through South America and to Antartica and the bags she sold me were perfect!
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February 2023 by Ham N.
Steve provided excellent, concise and thorough service. Even though I already had an idea of what I wanted, Steve still allowed me the luxury of choice. I was in and out in about 15-25 minutes. I was a little shocked by the price, but after seeing it and using it the same day. I can confidently state it is a well worth investment. So much so, that I will probably purchase a pair of hard shell luggages to complement what I just purchased. *Briggs & Riley Laptop Check-In Carry-on 4 wheel Garment Bag
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February 2023 by Danny Callahan
Bought a bike from here for such a steal and Ryan was super helpful and went above and beyond to help me take the wheels off and get it in my car. I will definitely be back. Great selection of travel gear!
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February 2023 by Danny Kalihan
Bought a bike from here for such a steal and Ryan was super helpful and went above and beyond to help me take the wheels off and get it in my car. I will definitely be back. Great selection of travel gear!
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December 2022 by Sarah A
We were looking for 2 very specific pieces of Eagle Creek luggage and reached out to Rooten’s. Steve was so nice and helpful. He set them aside for us until we were able to drive there. He also honored the price listed on their website even though they were selling for higher on other sites! They have a good selection of high quality, top brands at very reasonable prices!
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November 2022 by Byron R.
The owner was very knowledgeable and helpful. He took the time to explain various options. He has a very wide selection of luggage and other travel accessories.
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September 2022 by Mike D.
LUGGAGE MATTERS!!! You don't often think of it. It's not something we all typically talk about. But what does having excellent luggage say about you as traveler? About you as a person? It wasn't until I got stuck with a bad wheel in Frankfort and had to walk through multiple concourses sounding like I had a broken muffler -- with EVERYONE turning to stare at the racket that was approaching them -- that I began to think about upgrading my travel game. Before that it was always just the suitcase de jour. Just whatever we had laying around. Not a single piece matched and nothing was intentional. (And as a family we traveled a lot and I did travel for work...) After some online research, we came across Briggs & Riley and the closest reseller was Rooten's. So we popped over and spending that much on luggage the first time was a hard line to cross. But the impact and effects were immediate. I felt like a king on my next work trip (I even took pictures of my luggage as I moved through customs in China.) And I've felt like a king every time I've traveled since. I take more pride in my luggage and derive more joy than I can explain so when it came time to add to the collection, WE WAITED UNTIL WE WERE BACK IN CALIFORNIA to go and visit Rooten's to complete the set. Rooten's customer service is fantastic but more importantly, their selection and offerings of the Briggs & Riley line is why we went back. And this time I didn't even blink about the pricing because I knew exactly what tremendous value I was getting and my second time shopping with Rooten's was even more enjoyable than the first because this time I was on the level. I knew what I wanted and they helped facilitate and enable. I even went all in with matching monogramed luggage tags. And I couldn't be happier. It is the little things that often matter most. If I could time travel back to my younger self, I would have been a Rooten's shopper and a Briggs & Riley customer much sooner! Hope this review helps persuade anyone who may be on the fence about the investment.
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August 2022 by JS
I purchased a Briggs and Riley suitcase from here and it included free monogramming and $100. The salesperson said I could come in the next day to get it done, so I did on the way to airport. Apparently only the owner does the monogramming and wasn’t coming in that day. Well, 4 trips later and I finally got it done, though there was a scratch on the it now. I was going to buy more travel gear from this store, but would rather just order it directly from Briggs and Riley since it’s the same price with free shipping and I would have everything done when I receive it. Hassle free.
