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March 2024 by Janet Chavarria
The gal who helped me out was very friendly and patient. She answered all my questions, brought different shoes out for me, and despite that it was getting close to the time to close, she made sure to offer great customer service!
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March 2024 by Kristin Mullen
Chaz helped my daughters and myself extensively with custom insoles and the perfect fitted shoes! Thank you Chaz!
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March 2024 by Wilfred Rhodes
Spent like 2 hours trying to find the perfect fit. I never went through the process of not only felt good but what kind of shoe was going to be best for my ankle and foot health. Jack worked with me closely and answered all of my questions. Very satisfied!
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March 2024 by Ruben Zamora
Beyond my expectations, very informative. I did the fit test that was more in depth than just a stand and scan application. They have a lot of options that will suit your needs. They have insoles that are molded to your foot, right there on the spot. Really everything a runner needs and more.
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March 2024 by JoAnn Moore
Road Runner Sports is my go to for walking shoes, custom insoles and athletic wear. Since using custom insoles I no longer have foot or heel pain. The staff there are always helpful and friendly! I love the rewards program too!
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March 2024 by Selina Soto
Went in and received the best customer service. Jack, you’re amazing and I felt so taken care of. They addressed all my concerns and I feel so comfortable in my new shoes. Thank you so much for everything. <3
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March 2024 by Marissa Munoz
Excellent service and super helpful and patient associates !
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March 2024 by Heidel Trinidad
Very professional and helpful. Happy with my running shoes
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March 2024 by Tim Wyckoff
I was in the store on Sunday March 3rd at 4:30pm. I had never been to a Road Runner Sports before and was actually looking forward to getting fitted! I was instantly greeted by one of the employees named Q and he let me know the process and asked me my name and put it in the iPad he was holding. He then asked us to hang out until someone was available to fit me. And wait we did......for 30+ mins. During those 30 min, 5 more groups of people came in and got the same info and greeting. Knowing they were busy, I figured that it would be a while, but then I noticed that the people that came in 15 min AFTER i came in, were getting helped. I watched as more and more employees were finishing up and then calling out names of people that came in after I did. We were sitting in plain site of all of the employees, so we weren't hiding in the store and we were sitting together in a group of 3 in the fitting areas. Finally after 30 with no interaction with ANY of the employees and Q (who had checked us in) looked at us and started with ANOTHER person who had come in AFTER I did. We got up and left the store with no employee interaction.I fully understand how busy it was and it looks like there's a system in place for this to be avoided, but my name wasn't even called after being there for so long and we were sitting in the open.......and not one employee checked in with us, while openly checking in with others that came in after I did!I'm genuinely disappointed in this experience. I struggle to find shoes that fit and don't cause blisters and i was hoping that this store could be the solution. Sadly it doesn't seem that will be the case.
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March 2024 by Fred Van Ry
Staff went out of their way to make sure I received the shoes that are right for me. I will be back.
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March 2024 by Gabrielle Tinto
Victor was absolutely incredible- the detailed fitting process helped me find my perfect shoes and I learned so much in the process. Their knowledge and customer service is unparalleled.
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March 2024 by Chien Yu
Grace’s service yesterday was very helpful and patient.
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March 2024 by Linda Ma
There is fantastic customer service here; their staff are well trained. Ali is accommodating, and I admire all his efforts in addressing my concerns.
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March 2024 by Veronica Elia
I went in with foot pain and walked out without. All thanks to the wonderful customer service and the new inserts, socks and shoes I bought... It was great experience!
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March 2024 by Susan Badami
Great knowledge, wonderful customer service , had an amazing experience with Isaiah at your Irvine location, thank you, will always return!