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April 2024 by Collin Sullivan
Great knowledge of the different chairs
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January 2024 by robert groenendyk
Guy...Is truly the best in class. He helped us with no pressure and a smile. Offering us all the options for what we need and what we needed to know.. Very knowledgeable and very refreshing we felt comfortable and at home thank you for your wonderful service and the chairs that you helped us get
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November 2023 by Sharon Scholl-Davis
Great store that really cares about customer service, plus their chairs are the best. A win, win here.
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November 2023 by Roxy L.
I have made a four purchases from the Tustin Relax The Back location. Martin is absolutely SUPERB! Each and every time Martin has provided me with exceptional customer service. Not only is Martin, kind, nice, friendly he also has the knowledge and expertise in explaining the pros and cons of my purchases. He never tried to upsell me which was refreshing. In my opinion, Martin deserves a RAISE! Kudos to Martin!!! Thank you so much
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August 2023 by Dan Pennington
Wow! I was so impressed with my experience at Relax the Back-Tustin! Martin was extremely helpful and with his help, I found the perfect chair!
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February 2023 by Calvin Clark
Martin was super friendly and helpful. No pressure approach and very knowledgeable.
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January 2023 by j b
great experience shopping at the Tustin location! they stock a wide variety of fantastic chairs constructed of superior materials. excellent craftmanship sets them apart from other businesses. Martin is knowledgeable, so professional, and very friendly. this place is a must.
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December 2022 by Gwenevere C.
Awesome selection and even better service!!! Bought my office chair here over 2 years ago and I broke the arm off (totally my fault). Martin took great care in ordering the replacement part (got it in about 5 business days) and was able to repair the chair the same day we brought it in! I am so grateful for the wonderful customer service we received. This place is a must!
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December 2022 by Rafael Velasco
Hands down one of the BEST customer service I’ve ever received!For as long as I can remember, I always settled for a cheap $8 Walmart or Target pillow. About 6 months, I figured, (then) nows a good time for an upgrade $$. I went into this store not having any idea the different types of pillows there were. I was immediately helped by one of the ladies up front and was told that Martin, the owner of the store, will help me after helping another customer over the phone. After a few he apologized for the wait and answered every question I had regardin pillows and sleep (very knowledgeable man). He recommended a specific pillow for me given the my firmness/ softness preference, sleeping position preference, body type etc. So I bought it. I fell in love with it! I took it everywhere I went where I needed to sleep (hotels, long car rides, sleeping over my family’s place). Fast forward to last week. I accidentally left my pillow at my parents house and found it easier just to stop by “Relax The Back” store again and buy another one. As soon as I came in I got a warm welcome in by Martin. He instantly remembered me from my last visit 6 months ago! Asked how me and my family were doing. Genuinely cared about how my job was going. Very sweet caring man! If you’re looking for any sleep or back products, definitely check this store out and ask for Martin!:)
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November 2022 by Sylvia Marie
My mother who is 86 and had several Relax the back chairs ahe bought from Tustin location but she needed a new chair that could lift her. We bought great chair but she didn't think she needed the lumbar part. After a few weeks she needed the lumbar part. The order would take a while. Martin the manager called all the stores and was able to find that lumbar part in stock and drove 2 hours to pick it up for my Mom. Now that is amazing service! Thanks Martin
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July 2022 by Paul B.
This better be the 2891 El Camino Real Tustin, CA 92782 location if not, remove this review. Martin, the owner of the store, was the best owner I've ever encountered. Prior to going to this store, we had gone to those boujie spots like "Design Within Reach." I hated those stores. None of the sales people at Design Within Reach helped us or cared to help us. Clearly, they just wanted to make their freaking money for that day. With that said, Martin was transparent and ultimately was there for your best interest! Whether it's to take care of your back (hence the name of the store), or want something relaxing, this store was it! He took the time and day to explain every product that we inquired about and also made his own recommendations with his reasoning. Thanks Martin!!
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March 2022 by T Lasso
Great store, was in the market for a massage recliner. They have an excellent selection and very friendly and knowledgeable staff.
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December 2021 by Janelle Stradling
I love this store! We went here shopping for a Christmas gift for our mom and Martin was super helpful and very honest about all the products! We bought the perfect gift for her at a great price! If I need anything massage, I will be returning here and asking for Martin's help
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December 2021 by Donna Viljak
The best solution for back support for a soft couch. A little expensive but well worth it. I own 2 seats. One I've had for more than 10 years.
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November 2021 by OC- GUY2016
Worst customer service I've ever experienced. I bought an expensive office chair. It had a lifetime guarantee. The elbow pad broke off and the chair wouldn't stay in place (purposely bought a chair that could go up and down and tilt back and forward). I called the Tustin store FOUR times - each time talking to a supposed manager who would "get it fixed" a lady named Frankie and a new guy Martin who said email photos/serial number and will get it fixed. It's been well over a year since I talked to Frankie - apparently now gone - and weeks since I talked to new guy. NOTHING. NOT EVEN A RETURN CALL OR RETURN EMAIL. DON'T DO IT. VERY, VERY FRUSTRATED.