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December 2023 by Renata Sefton sehn
Terrible staff, the worst service I experienced in my life. My mother-in-law is 97 years old she is doctor Duy's paciente. She has an accident where she brooked her wrist and pubic bone. She supposed to see an Orthopedic in 3 days from her accident which acure on 12/ 3 / 2023, today is 12/19/23 and we still with no Orthopedic. Referral Coordinator keep making the same mistake over and over.1 Referral Coordinator send the referral to a Don Pediatric, which does not care with wrist our pelvis.2 Referral Coordinator send the referral to Ninh, Christopher C, which does not care with wrist our pelvis.I have called and send emails explaining that this doctor does not care with wrist our pelvis.Has been 3 weeks and they don't solve the problem. This is a big disrespect with a 97-year-old lady. Negligence pure negligence.
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July 2023 by Richard Rodriguez
Called about going in as a walk in and the soonest day I was told I could is 2 weeks later. What a joke, how can you claim to be a community resource when you can't even take in patients. People, please fund public programs!
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May 2023 by JOSEPH FANELLI
They many services that can help you..however they have many incompetent people who run it. Head of housing ..David is the absolute worse . So is Raina the head of transportation. Absolutely horrible. Be prepared to jump threw many hoopes to get any kind of pantry or housing. I had been with them many years and actually had to go thru another program to get housing. Annie..Ricki and Wendy..you are truly amazing.The two I mentioned are useless and overpaid.
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March 2023 by Sergio Peralta
Well!!! Not really had a good comment to say about this place, its started when my first visit. So i called to make an appointment and the girl that took my call by that time did not register me. So I showed up to this place and told them i had an appointment, turns out I didn’t. The girl that took my call didn’t register me. They told me they couldn’t take me that day, that i have to make an appointment to go.after this i got treated decent when i went back for my check ups. So far it was ok! Today march 1 had an appointment at 12:20 pm. So i was running late ! I called them and told them i was gonna be late like 25 minutes! So that girl that took my call said they were not sure what time or how long would they take me, because i was already late. She told iwas gonna wait unthey had an open appointment for me to me! I was already like 5 minutes away , so E adrina calls me , saying that it wasn’t really nessesary for me to go. Since i have kaiser as my health insurance, and i was planning to get prep treatment and that i would have to go kaiser and talk to them.
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December 2022 by Sherry L.
Honestly, three months without care and treatment. I'm not sure as to why that could even be possible. Sad to feel like you don't have support.
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October 2022 by Lennin O.
Everyone here is super kind and caring, I have gone here for a few years now for my health. Carolina along with the other staff are very respectful and sweet. I feel very welcomed and don't feel any type of discomfort. The location is very clean and follows Covid-19 guidelines properly. This is a very clean and sanitary facility which I recommend everyone to come to! 11/10 will continue to come here.
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April 2022 by Jimmy San
Overall I had a decent experience at this clinic. The doctors and nurses made sure to follow up with me with anything. I provide a 3 stars solely due to 2 reasons: 1. The clinic RARELY, I mean for reals, RARELY pick up their dam calls. It makes me wonder if the clinicians don't want to pick up calls? It just becomes a roulette game where you need to try your luck and hope someone pick up your calls for anything important. 2. Any appointments you need to schedule at least two weeks ahead of time, sometimes even a WHOLE MONTH!!
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March 2022 by J G
Called, and I'm assuming it's the receptionist who answered, was extremely rude. I see similar complaints in the reviews, not sure why that person still has a job there. Those places are supposed to be a safe zone for the LGBT community and what we get is hostility from the first person you talk to when making your first call. Maybe the entire culture in that place is that way, if so then any funding should be taken away and given to other entities.
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January 2022 by Leilani K.
Jonathan Ramirez is beyond disrespectful. He leaves me a voice message saying they didn't receive confirmation from me, but I confirmed twice! (See pics) then when I call to let him know I did confirm he changed his narrative and said "oh no the doctor had an emergency and can't see you" so which is it? Then when I told him his customer service was really bad and disrespectful he began laughing and saying he doesn't care. I made an appointment to be seen before my next OB visit. Do not come here. The staff is beyond disrespectful and disgusting. I will never recommend this place to anyone. I'm not only reporting them to the BBB, I'm also reporting them to the insurance company and Doctor Bock herself. Disgusting customer service I received and beyond disappointed in his attitude. If you're unhappy with your job, go flip some burgers or something.
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September 2021 by Sualua Sualua
They are not COMPASSIONATE OR INTELLIGENT.Tammy Nguyen is a huge idiot.I called there and spoke to Sam the sassy receptionist. The nurses and front desk receptionist are unprofessional.They had zero respect and were unable to comprehend any inquiry. I asked the same question several times and he was so stupid. They could not answer my questions without a sassy and rude response. The response was "we will get back to you next week". I said I don't know the person I'm leaving message for. When they responded they said. Sir I told you we will get back to you next week. I spoke to Stephanie and Stephanie was able to answer my question in 10 minutes. I want them fired. The front desk receptionist and nurses. I think they are Mexican kids. So rude and disrespectful
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September 2021 by Michael Philips
"Radiant Health Center provides free HIV testing for all, including LGBTQ+ community. They also provide free HIV/STD testing services for uninsured patients - a definite icing on the cake. Their team is professional, and provides optimum health care services without judgment."Safer STD Testing
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August 2021 by Pia D.
From the moment you walk in you are greeted with a kind person. Everyone hear is attentive, thorough and super sweet. I truly am impressed with this office and everyone who works here! We can all use more kindness in this world!
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January 2021 by Grant Mooney
Most caring group of people out there. Easy scheduling, simple process, great people who will treat you extremely well. Highly recommend for STD testing
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January 2020 by Simon T.
Every visit has been incredibly welcoming and confidential. The staff here are diligent and make an effort to create a safe environment. Tip: Go early! The wait builds up fast, as it is a smaller clinic. Quality over quantity definitely shines here.
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August 2019 by Ava A.
Met some of the most amazing people out there. This place was so clean and organized. I never thought for a place that's run buy donations could be so well put together and clean. People there were so understanding and nice! Amazing work they are doing!
