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September 2023 by Lance A.
Been having my 2002 Ford Thunderbird serviced here since I bought it. The car stalled and died so was going to have it towed to this dealership for repair. Called and no one answered so I left a message letting them know I called a tow truck to drop this off because I didn't think we'd get there before they close at 6:00. I received a call from Luke in service 45 minutes later saying they don't service vehicles older than 20 years. I was shocked and couldn't believe this. I'm not sure what they are afraid about liability. They should stand behind their vehicles and fix what they made. I'm very disappointed in Ford. Mercedes still makes parts for cars over a 100 years old! I can't believe this dealership won't work on cars older than 20 years. What happened to this company?
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August 2023 by Dean S.
I contacted them on the website and they were going to have a service advisor call me. After three days I showed up in person to schedule service. After ten minutes I walked out. These people do not care about their customers!
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August 2023 by William R.
Excellent customer service parts department thank you for your help and going the extra mile I was in a bad spot and they were able to figure things out difficult situation other locations just made excuses for me to go away. Hector parts department appreciate your help solving the problem an honest advice going forward...
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August 2023 by Jaqueline C.
Hello! I have placed a review previously about how this place treated me a and was removed apparently. When I wanted to purchase a vehicle, they made it super difficult to purchase a vehicle from them when I had previously been waiting for the vehicle for months they did not honor their word. Their manager was super rude when spoken to I was not able to buy a vehicle that day. A week later they had reached back out to me to try and sell the same vehicle for a mark up value which was about $10,000 over asking price and what I would've paid in the first place be careful.
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August 2023 by Steven S.
My wife's car is a Lincoln Nautilus. Purchased at Tuttle-Click Irvine. I received an email and several texts to bring her car in for scheduled service. I arrived at Tuttle-Click at 0850 for a 0900 appointment. No one met me in the bay, so I went in to service where a line was formed. One person helping customers. I found my service rep that I had in the past, he finally helped me and wondered why I was there? I showed him the emails and texts from Tuttle-Click. He said the car is not ready for scheduled service yet! So after 30 minutes trying to leave the bay I get a call from my wife telling me that a man was at my home from Tuttle-Click to pick up my Nautilus! This was never mentioned or scheduled! Extremely unorganized business. I own a Lexus.... Like night and day difference with service!
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July 2023 by Felicia L.
I work in the area and scheduled service online for an oil change, windshield wiper and air filter change. Oscar Rosales helped me quickly and was very kind. He scheduled a Lyft to take me to work which was complimentary. I received a video later that day from the service tech working on my car which showed me exactly what was recommended. I asked for a car wash and was very pleased to see a nice clean car rolling upThe entire experience was great for me, i'm glad to have good service close to work if I can't make it near home.
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May 2023 by Jeremiah F.
They ripped us off. We have had 5 trucks diagnosed in the last 2 years and Tuttle Click wanted to charge us 3 to 4 times more than other dealerships and mechanics. Why? they aren't better or more skilled. And good luck trying to get a hold of the service advisors. Don't go here.And Shirley D, customer service representative, why don't you respond with follow up, what you did to make it right...
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May 2023 by Mr. Orange County C.
I went in to the dealer because it was an emergency and close by. I was looking for some HVAC heater hoses. The parts guy asked for the VIN number. I told him that I didn't have it, which seemed to perturb him. He then prints out what he claims are the parts and where they belong on my vehicle. I told him that's not the same as mine. He obviously looked up the wrong model. I told him to just sell me some Gold anti-freeze. Guess what? He sold me the wrong colored anti-freeze!I've never had this kind of an issue with a parts guy at a Ford dealership. It honestly felt like this employee was trying to screw me over because of the VIN number. Sorry, that I had to make you push some extra buttons, but you obviously pushed the wrong ones.
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April 2023 by Ali S.
I want to start by acknowledging the only reason I did not give it one star was due to the manager Dan Schmidt waiving the diagnostic fee. I have never had my car serviced at a Ford dealership in the past I used my local shops. This time I decided in good faith to visit Tuttle-Click as they have great reviews, for the most part, due to complications with my vehicles AC. I figured I would just need to use a freon can to recharge it, but decided to have them handle my car and do a thorough check up. I scheduled it 11am on 4/17.Upon arrival I was introduced to Jack Triefenbach the service "advisor" he informed me they will conduct the inspection and contact me when he finds out the diagnostic issue. I agreed to the terms and signed. The promised time of completion was 4/17 @ 4:00.I waited around until 3:00pm and still did not hear back from Jack so I attempted to call the service department and was directed to his voice-mail. He contacted me 20 mins later stating the technician had a family emergency and would not be able to work on the car for the rest of the day, and that he meant to tell me earlier but forgot. With that I understood things happened, and he informed me he will contact me first thing in the morning with an update. Later I found out that the tech had gone home at 1pm so why wasn't I informed immediately??4/18 its 12:30pm and no call from Jack. I called the directory and was transferred to his VM again and left a message. He calls me back 10 mins later stating in quote, "I was going to call you but we're still figuring things out ill call you in 15 mins". Well 30 mins passed and he called me finally explaining the issue. Apparently the ac compressor came apart when they looked into it and it would cost me 2400 for repairs?!?! The part would have to be ordered and delivered by tomorrow. At this point I'm getting frustrated. Its taken 2 full days to figure out the issue and now I'm expected to wait another day. I said, I don't have that time I'll need my vehicle back so please put it back together and I'll pick it up. He said no problem ill get the car ready and give you call. He obviously didn't call back, so I called him at 2pm saying ill be there in 15 mins. He calls me back saying the ac compressor is damaged and won't fit in. Oh and they've put it in a BAG for me to take! Causing more of an issue. At this point I was fuming. I requested to speak to the supervisor Dan, and that's where he acknowledged the follow through was horrible. I literally had to follow up with the service team multiple times over 2 days. I work in customer service myself and the client is to be contacted immediately with updates and not to wait around clueless of the situation. This is truly the worst customer experience I've ever had at a dealership. I promised myself to never go to a Ford Dealer again. My wifes Honda dealer is outstanding compared to them, with constant updates via call and text. Ford management please train and educate your staff on how to follow up with clients, this is common sense. The sad part is I'm a very calm and understanding person and it takes a lot to upset me. Its a shock to me with the lack of urgency and follow through this company operates like this on a daily. Do yourself a favor and don't take your car to be serviced here.
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January 2023 by Haider Flayyih
I had the best quick line experience in this location, way better than the Huntington Beach one.Sam I want to thank you for your assistance and awesome customer service, you are a lifesaver. I really appreciate your help with my Escape.Services: Transmission repair
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September 2022 by James B.
My 2014 Lincoln MKX had Solenoid issues. Paul in Service was outstanding and Professional with regards to my Warranty Co. Got my car repaired and Paul contacted me as the Service went along. Thank You Tuttle-Click Ford, Paul and the Mechanics on my Lincoln.
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September 2022 by Alan P.
I would have liked to give a good rating to this company, but after calling to see if they could get my car in, and giving all my details and contact information to the person that answered the phone, and being told someone would call me right back, no one bothered to call. They must be so busy they don't need the extra business. I went somewhere else.
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August 2022 by Ricky B.
I would always get my 2017 Ford F-250 Diesel serviced here. From oil changes to maintenance. I had the issues with the power moon roof. This is when the problems started. The service department repaired everything but the drivers seat still today moves around a little. Service department said they will not address as that is 'normal'. Fast forward to a year later, I hit a deer in bay area during the wild fires. Just bent the front bumper on the front left corner. Replaced the bumper with an aftermarket and relocated the adaptive cruise. Through 3 visits and the service department charging me an extra $350 (disabled all cruise control), the service department was not able to re-program the computer with the new bumper (service manager said he did not have a tech that knew how to perform the programming). Moving a year after that to another state, my new local dealer took care of all the issues, with the drivers seat, re-program of the cruise, and other small items for a reasonable price. In summary, from my experience: for more advanced fixing and maintenance on your $80k diesel-powered Ford truck, stay away from this dealer.
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August 2022 by Brian McCowin
Great service, Zack, our go-to service expert takes good care of all of our vehicles.
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August 2022 by Daniel K.
Basically they did 5-10x the amount of work and time needed to get the job done but I suspect this is actually the business model for them so that they can charge more shop hours. Additionally after a two week repair my car came back filthy so they didn't wash it even though other dealerships provide this service complimentarily. My tire pressures were insanely low so they didn't inspect anything (funny enough. They admitted to not even inspecting the part they were removing before taking it out lol). There are permanent grease stains on the stripes on my hood from where the mechanic opened it. They left a part out on the dash that holds a small compartment closed so now it's partially open all the time. And they misquoted the job and had to come back later to ask for more money because they'd forgotten to include "one-time-use parts" in the original quote (AGAIN funny enough. When I confronted them about not having needed to do so much work to get the parts out their excuse was that they couldn't replace one of the individual one-time-use parts and that's why they had to remove a whole assembly). Most of this is just small nuisances but the overall experience put together is probably the worst I've ever had. TLDR: They charge half again as much as a regular shop just to be really bad at their jobs. Then they'll feed you BS to justify it and they're as bad at BSing as they are at fixing cars.
