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November 2023 by Lisette C.
I came in on a spur of the moment to see what car they had in stock. I was greeted by Youssef who was Friendly and patience with me since this is my first time buying a car! He allowed me to look around/ test drive and we found a car started to talk numbers but I wasn't all in. I found the PERFECT. Car he was understanding and helped me. He was nice when I told him about the other car I found and wanted to looked at Sam- the Finance manager was also super helpful with the process!! We went over when I could comfortably do- they both heard me and made it work. Took car of me and made it all understandable since I'm a first time buyer! He also helped me find a better APR rate from what I found before. 10/10 would recommend to come over here if you're looking for a car!Plus the snacks and drinks are super yummy!!
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November 2023 by Mitzi C.
Took my daughter here to purchase her first vehicle. We had an amazing experience from beginning to end. Our salesman, Youssef was great showing my daughter cars and even when she changed her mind at the last mintue. Sam was beyond helpful. His expertise was displayed as he helped her find a great deal. Ricardo explained everything whiel she was signing. It was the worth drive from Palm Springs.
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November 2023 by Jocelyn Sykes
Robert Yang was the best to work with! He was so sweet and helpful towards my friend and I which was hard to come across at other dealerships. I’d highly recommend him to anyone who is nervous about buying a car! He is a great salesman!
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November 2023 by Bradley B.
I saw a car in their inventory that was above market and higher mileage than I wanted, but still reached out to see if they could work with me on it. Lina took my call and said she would see then never followed up and after talking to Robert they said they could take $500 off, which was still above KBB top end pricing. The staff was rude and unwilling to price their vehicles to fair market value, even when I provided comparable vehicles with less miles priced under their cost. I wouldn't recommend doing business with a company like theirs that prices their inventory far above the market and treats customers like they don't matter.
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November 2023 by Nick Clark
We could not have been better taken care of while purchasing our new car (24 VW Atlas)! We absolutely love the car and I highly recommend working with Ed Ringler and Sal who couldn't have been nicer and accommodating to our needs . Thank you again to the amazing team!
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October 2023 by Shelly Bravo
Salesperson April Dean was fantastic. She knows the ID.4 inside and out, and her specific knowledge about safety features was pivotal in “selling” me on the ID.4. (With the $7,500-plus reductions, I also felt that I was getting a good value.) April was straightforward, clear and efficient in providing pricing and contract information, and I felt respected and comfortable with the entire transaction. Ricardo (finance) and Felipe (service) were also warm and professional. I drove my new car away feeling happy and excited. And every day I love my new ID.4 more. Excellent experience!
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October 2023 by Elizabeth S.
I went here pretty determined to purchase a specific vehicle for my kid. After some back and forth about the price, which I wasn't happy with, I decided to purchase it anyways. The sales manager then insisted that I was still required to fill out a credit application even though I was not applying for financing, falsely citing 'OFAC and fraud' compliance as the reason. However the Office of Foreign Assets Control and the US Patriot Act do NOT require the dealer to run your credit. This dealership (or any other dealership) does not need access to your credit report or score unless you are applying for financing through them and using their banking partners, again, I was not. The Fair Credit Reporting Act exists to protect consumers from people like the sales manager and sales team at Norm Reeves Volkswagen. Clearly, this dealership is making a lot of profit off of customers who use their flagrant financing scheme. I strongly recommend you find financing elsewhere, this place is epitome of an scummy car dealership. I have spent millions on vehicles over the years and car dealers trying to rip you off is, sadly, expected but I'm really surprised to find that a Volkswagen dealership is probably the worst I've dealt with to date. Maybe if I was man they would not have tried that nonsense. Obviously, I did not purchase the vehicle.
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September 2023 by Alyssa Collins
I am very happy with my choice to go to Norm Reeves Volkswagen. I want to first give a shout out to Ed Ringler. He was an excellent salesman and great at his job. I didn't feel pressured or rushed with the process. He made it an enjoyable experience for me and my family who went with me to pick up my new car. I went from a Honda Hrv to this and it is definitely a huge upgrade for me. Overall the best experience at any car dealership I've been to. Thanks Norm Reeves for the pleasant experience and Ed for the help and patience with this big decision.
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September 2023 by Alyssa C.
I first want to say a huge thank you to Ed Ringler for the outstanding customer service and help picking out a car perfect for my needs. I traded in my Honda Hrv and upgraded to the VW Tiguan 2023. When I say this is an upgrade I went from the basic to the top of the line model. I am so happy with my decision to shop at Norm Reeves VW and I will be back in 3 years to buy this car from them. I am over all pleased with my decision. I would go to Ed and recommend anyone to do the same. I didn't feel rushed or pressured to do anything and this is the first pleasant experience I've had in awhile. Thank you VW for an excellent experience and an excited journey ahead.
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August 2023 by Blaire K.
Bo and Sam are literally the best. Bo is patient and kind, teaches you terminology and truly cares to get his customers the best vehicle for your needs. Not pushy like 90% of other car dealerships, they accommodate and care about your best interest at heart. Sam the manager works with you and Bo as well and truly makes shopping for car a more enjoyable experience. They are honest and kind. Thank you for being one of the best dealerships and car experiences we've ever had. Look no further than here folks!
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August 2023 by Melissa
I would just like to give a shout out to the phenomenal service I received while buying A new car at Norm Reeves Volkswagen in Irvine California. The sales person that help me, April DEAN was absolutely amazing. Not only did she listen to my needs and wants, She found me exactly what I wanted. April went above and beyond to find me the exact car I had been looking for. She was helpful, patient, and went out of her way to make me feel comfortable. I can’t say enough about her and the others that help me through this process. She made my whole experience, easy, quick, and she made it look effortless. Once my lease is up I will definitely be calling April Dean to help me again. Not once did I feel pressured into buying something I didn’t want. She was not pushy whatsoever. She made my whole experience Amazing!!!! Thank you APRIL DEAN for everything!!!!! You have a customer for life!!! I’ll be sure to send my friends your way
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August 2023 by Steven Wang
Ms. April Dean is very professional and patience with me. In the morning she sent me an email confirming vehicle availability. We were able to confirm on the price and term of the car before going to the dealership. No gimmick, no tricks. Got in and out of the dealership in less than 2 hours. Will definitely recommend her to my friends who is interested in buying a VW.
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August 2023 by Jennifer Davila
1st time at Norm Reeves Volkswagen but 2nd time getting a VW. Needed to upgrade my commuter car to a bigger vehicle. Met Logan and he was very nice . Easy going and not overbearing like some people at dealerships can be. This was the first time coming into a dealership getting a car since 2005. In the past I got the deal done over the phone and went In To sign the paperwork. This time around I decided to lease since my work commute is 2.4 miles round trip. I was Leary going in but Logan made the experience smooth and easy . 10/10 in my opinion . Thank you and we love the new car
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August 2023 by TC Reece
What a great experience! Honest, no games, straight forward, friendly and no pressure. We will definitely do business with Norm Reeves VW again! And, we will call upon Sean Vakili, Sales Consultant, who came in on his day off to meet us and present the car to us. That was AFTER the sale was done.
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August 2023 by jocelyn b.
Granted I didn't buy my car here however for past two years this is where I was going to get basic repairs. No longer will I come here. The 4 appts I've had have all been poor experiences - even more ridiculous- the staff can't seem to improve or acknowledge the need for improvement - Communication is poor between service and staff. I've seen upset clients every time. I'm very patient but literally every appt has cost me time and money due to the lack of accurate updates and communication. Every time I've been promised it's finished for basic tune ups - every time its been 3-9 hours longer - Why would staff tell a customer car is finished when it is not Probably the worst customer service I've ever received. Reminding me that I should go back to Audi. Norman reeves needs customer service HELP
