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February 2024 by Kessie Magallanes
My experience at the Irvine showroom was simply fantastic. From the moment I walked in Dal introduced himself and asked how he could help me in my search. He has a very calm and personable demeanor which helped me feel at ease since I truly wasn’t sure what to choose. We tried out several different options and he was patient as I asked lots of questions. I finally decided on the EOS line, as it gave me a mixture of the pillow top feel I’m used to along with a firmness that I like for my back. He even took extra time to make sure I had a proper pillow since I mentioned how my neck had been bothering me. The president’s day sale allowed me to stock up on all the extra items I wanted which included a waterproof protector, pillow protector and a new foundation and frame. I will definitely be back to this location for the amazing attention to customer needs. Thank you Dal for all your help!
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February 2024 by James de Giorgio
Great customer service from Carlos. It’s special to find a company that creates products that are genuinely healthy and low VOCs.
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June 2023 by S W.
Excellent customer service !! Deluth, Valerie and Carlos were all incredibly helpful. They went out of their way to make my experience buying a mattress good and right for my needs. I had a lot of questions due to allergy sensitivities and they helped me tremendously. I recommend them highly. Great experience
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April 2023 by Helen Luu
We were greeted by Carlos at the local Naturepedic store. He was friendly and answered all our questions. We were looking to buy a mattress for our toddler and I knew a little bit about which mattress we wanted before we had gone into the store. I had some questions about the mattress, picking up old mattress, etc and Carlos helped answer any questions we had. Great experience!
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February 2023 by The Dad on Duty
Carlos is and was extremely knowledgeable and highly informative. Helped us get what we needed for a great price and we could not be happier!!
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November 2022 by Ennesa Alfandari
Naturepedic offers the best customer service I have ever experienced. Christian is incredibly friendly and helpful, and he went above and beyond to help me find the perfect mattress for my daughter. I would definitely recommend this store to anyone looking for a high-quality mattress with excellent customer service!
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August 2022 by Ana K.
Carlos was a joy to talk to regarding the mattress and definitely sealed the deal for us! He was super patient which was key considering how picky I am. (I laid on every bed like 10 times!!) Hanging back on the last star because I think I may have picked too firm in the showroom and I may need to get that remedied.
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July 2022 by Kitty Zahedi
Great experience buying a mattress.Carlos was very helpful, took the time to answer all my questions, and was very patient as I tested out different mattresses and toppers. Highly recommend the store in Irvine!
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May 2022 by Kim Poludnianyk
Atmosphere at Naturpedic was great! Carlos was very knowledgeable concerning products. He was attentive and informative to help us decide on purchasing the best mattress.
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May 2022 by Joseph Zinkovich
Carlos was amazing. I had questions and was finding it difficult to navigate the online system, so I clicked on the chat option. Not only did he answer my questions, he suggested that I call him directly to make it easier and within minutes he had me sorted out. It is rare to find such customer service in these days of automated systems. Thank you Carlos.
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November 2021 by Tiffany Tavolino
Excellent customer service!
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October 2021 by Jason K.
Stopped in to check these mattresses out! They're AWESOME! 100% ORGANIC! High-end type of stuff! Let's face it we spend 1/3 of our lives in a bed, why be cheap?! Chris helped me and he's awesome! Very knowledgeable! Thank you Chris, good luck!!!
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October 2021 by Madina Sagnayeva
Would like to leave a positive experience review for the customer service with Christian Gonzalez. When you buy a mattress costing 4K plus, you have lots of questions around the options, choices and what is best investment to make. I am very grateful to Christian who guided me through this journey. He answered by phone the list of all my questions, very clearly explained pros and cons of the available options. I ended up buying EOS Trilux, one side cushion firm and other just firm. I really liked this customization option for both sides so that nobody need to compromise their comfort and sleeping habits! Christian even suggested how we can change the layers between both sides if wish to experiment with the firmness. Very excited about the purchase, now looking forward to delivery and trial of our new ORGANIC comfortable mattress!
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August 2021 by Andre Rodrigues
What a wonderful experience shopping for a mattress at Naturepedic! Daleth gave us his full attention and helped us to find the "just right" mattress for my wife and I, even with our differing preferences. He was personable and knowledgeable and walked us through how to adapt our mattress over time or for potential body changes like pregnancy. We are excited for the delivery of our EOS Pillow top King mattress (one side firm and one side soft) as well as our adjustable base and crib mattress.
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July 2021 by Claude Hall
Christian shared his knowledge of the product and showed a willingness to answer my questions, as well as provide extra information, in a way which made our interaction enjoyable.It felt more like we were having a conversation. And it felt like his focus was to help me find the product which best suited my needs.I was considering purchasing my new mattress from one of three places.And I had the intention of coming in, checking your product out, and then returning home to decide with whom to move forward.At the end of the day, nothing is better than the human touch.So I scrapped my initial intention and purchased my mattress then and there!And then I did a victory lap around your central display because I was so pleased with my experience and excited about my new mattress. LOL! I’m glad I was the only client present!Thank you for offering a product designed to provide a safe and healthy sleep.And thank you for offering what seems to be a healthy environment for your employees.It’s felt on the receiving end!!!I mean, even the young man who answered the phone earlier this week made me want to come in and try your mattress!
