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June 2024 by James Dee
Arthur Chiu guided me through my mortgage and I could not have asked for better service. He was responsive to all of my questions at all times of the day (and night!). He demonstrated immense professionalism and I always felt comfortable and better educated every time we spoke. I would recommend him in the highest terms.
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February 2024 by Jeff W.
Doesn't surprise me that they have 2 stars. I have yet to find a b of a in irvine that provides anything close to customer service. I bank at Chase but I deposit checks for my subcontractor at b of a. I walk in and there's 1 teller working with 15 people in line. This office has like 15 private offices for "bankers" so if you want to buy a house or let them invest your money you probably won't have to pay air long?
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January 2024 by K C.
When I stepped into the branch, I saw a middle-aged couple struggling to cash their check at a teller window. From what I can hear, they have been a BoA customer over 10 years and never initiated any recent changes in their bank account. The line was pretty long, and the teller seemed to focus on getting the couple away from the windows so that he can serve another customer instead of figuring out the problem and solving it. The couple finally asked to speak with the manager; but the manage, after long waiting, simply told the couple that there was a problem and promised the couple to investigate the problem away from the teller window. By the time, I got to the front of the line and finally took case of my business, the couple was still waiting for the manager to come out of his booth and meet them. What a horrible customer service!
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November 2023 by Joe T.
As most of people who has had bad experience at this I'll-fated Bank of America, I'd say the branch has been getting very bad for the business lately. Their tellers are hardly working, and managers are ignorant about the service. I was too disgusted at all of these workers there, I visited one of Chase Bank in Irvine. They are totally different from BoA and so nice and kind to everybody I saw at the time of my visit. So I opened my business account there and will use them without hassle that BoA has given me.
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October 2023 by Dhar P.
Only two tellers all the time. Every time I come in line is 10 people deep. You think they would hire more people. 6 personal banker and only two tellers.
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July 2023 by Diem D.
BE CAREFUL of CHERYL!! The bank stole $100 from me. I came in to the bank and gave them $2,100 in small bills to exchange that amount to $100 dollar bills. When it was my turn to go to the bank teller window, the banker was named Cheryl (asian lady). I first told Cheryl that I wanted to exchange my $2,100 small bills into $100 dollar bills. So I gave her the $2,100 small bills. She got them, and while she was holding onto my money, she asked me, "How much is this?" I then told her, "$2,100." Cheryl then asked me to take out my debit card and put it in the credit card machine to put in my PIN #. While I was distracted taking out my debit card to put it in the credit card machine, she was putting my money in the money counter. After I put away my debit card, she got the $100 dollar bills I asked for, and she told me, "Here is $2,000." I then told her, "No, I gave you $2,100." So, Cheryl told me, "when I counted, it was only $2,000." Then I asked her, "Where is the original money that I gave you?" She then told me she has already put it away in the cash drawer (mixed up with the other cash bills). SO, my concern is, after counting my original money, WHY didn't she tell me and check in with me how much it was before putting the money into the cash drawer??? If she knew that I originally told her in the beginning that I have $2,100 in cash, why didn't she tell me that the amount she counted did not match what I said??? She never checked in with me afterwards to confirm with me that she only counted $2000 instead of $2,100. She just straight up gave me $2,000 and said "here is $2,000." I am 1000% sure it was $2,100 because I counted my bills many times over and over again before I went into the bank, and I asked my daughter to double check it for me. Usually bank tellers have to tell you the amount they counted in the money counter to confirm it with the customer before putting it into the cash drawer. BUT she did not!!! When she was putting in the money in the cash counter, she got me distracted by telling me to get my debit card and inputting in my PIN number, so I did not see the money counting machine. Why didn't she show me the amount the money counting machine counted before putting the money in the money drawer? This seems so suspicious and unprofessional. I then talked to the manager, and he tried helping, but couldn't. Since Cheryl already put my money in the cash drawer mixed up with all other different bills, HOW are they suppose to find my original dollar bills now?? The manager asked Cheryl whether or not I told her the original amount that I had (which was $2,100) before having her count the bills in the money counter. Cheryl told the manager that I never told her that I had $2,100. Cheryl STRAIGHT UP LIED TO THE MANAGER that I never told her that I had $2,100 originally. LIKE WHAT?? I DID tell her and she lied about it, which is making me feel very shocked and suspicious. Why would she lie about that?? The manager then just told me he couldn't do anything for me and he will open an investigation for me. So now I have to wait. I am so shocked and disappointed with this bank. I am concerned that CHERYL is able to work as a banker. If she does this to customers, she does not deserve to work in a bank. She is a liar. I do not know what she did to my $100. I will update once the investigation is over.
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July 2023 by Kei I.
Bad service. Even branch manager is bad. Don't come to this one. No wonder they have 2 star
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June 2023 by Alice C.
always understaffed, with 1 teller helping a line of customers, and when the teller calls for backup there are no colleagues or tellers to be found. the manager is too busy in the front trying to get sign on commission for credit cards. all the mortgage and private baking people in their offices are no help either... i don't know why i bother banking with bofa... so far chase and wells fargo have been way better.
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May 2023 by Miranda H.
The company I work for does business with BofA so I've been to plenty locations and worked with multiple tellers. Jennifer Berg stood out to me! No teller has been so personable and so friendly. BofA should use her as an example for the standard of their customer service. Thanks Jennifer!
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December 2022 by Jack E.
Boo. 3 pm on a Tuesday and there is a line of 10 people with only one teller. Bad business practice.
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December 2022 by Eliza C.
Terrible customer service!!! Busy times with 7+ customers in line and ONE TELLER!!!!!!!!!! Wth!! Always a line and no attention to the problem! Changing banks is such a hassle, wish they would remedy the PROBLEM!!!! Just pitiful!!!
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October 2022 by Brad S.
Sorry for the long review but it is necessary. I was trying to get my new account turned into a joint account with my wife and I was told by another branch over the phone it would be a quick 15 min: login, verify and sign. We showed up at 4 o clock with no one waiting inside and asked if they might squeeze us in. Jennifer told us it is going to take too long since they close in an hour, so we asked if they might be able to get to us since we were told it should be a quick thing and she said "yeah you can wait." As we are waiting a Chinese man sits down to wait for his appointment, and then at 425 a Chinese woman who spoke little English came in to ask for help. While someone else was helping her Jennifer came over and said "what does she want? Does she want someone that speaks Chinese? Tell her come back tomorrow just say we are closing." The Chinese man who sat down earlier offered to translate and help them figure out what she needed done and then the teller thanked the man for helping. Then at 440 Jennifer comes back over and tells us "yeah there is no way we are gonna be able to get to you today so come back tomorrow. I can't find the banker that was free they must have left early." Next morning we went to the Alton branch with no appointment, and we activated our joint account in 17 min, I timed it. Just logged in showed ID to verify and we both signed. Just like I was told over the phone that it would be real quick, but at the culver branch with no one waiting, a free banker and 45 min of waiting plus 15 min to spare no one can even bother to try and help us? If your not going to help customers after 4 don't bother saying your open until 5. The lady at the front desk I cannot remember her name but she was very polite so thank you for helping that lady get her help. I live a block from the culver location and I'll go anywhere else from now on.
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August 2022 by Lisa N.
Staff is never welcoming or friendly. I had to switch Bank of America business location since the one near my office no longer took cash deposits. This is a larger bank but two tellers and two personal bankers are always on site. If you come around lunch, look forward to waiting about 20-30 minutes because there are no tellers for the business line.
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August 2022 by Ruth L.
It was bad experience in this bank, the teller her name is Jennifer she alway is rude. you should teach her the good customer service
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July 2022 by Alan L.
Worst branch ever. You have to wait for the front person to show up, than you get in line to wait to talk to someone.
