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March 2024 by Rhonda Bouzari
Rita and Jen were amazing! There are no words to describe their dedication to helping get our clients their home on time and saving their deposit and incentive with the builder. they were always there to answer questions . Thank you for everything ! The process with Loanstream was very quick and every department was so helpful.
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March 2024 by Lisa Bell
My first loan with LoanStream was amazing. Everyone was amazing and helped me get the loan closed fast ! I appreciate all of the hard work and TEAM effort!
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March 2024 by Bailey Thompson
I’ve called during business hours and select the options to speak to someone about my loan, goes to a disconnected dial tone. I call the next day, left a voicemail to be called back. Called again the next business day, left another voicemail. Called the following Monday, left another voicemail. Spoke to live agent today, who said they will have someone else call me back in 15-30 minutes and if someone doesn’t call me back in an hour, she would personally call me back… that was around 10 am and now it is 2:40 pm and I have not heard from anyone. So I just called back and was offered to be called back with keeping my place in line, so I did that option and it immediately said, someone will call me back the following business day. Now calling again and waiting on hold until I speak to someone. I’ve been on this call for 13 minutes already. My payment was due on the 1st of March. I sent the payment via ach on their online portal, on Feb 27th. The funds are still in my bank on March 6th. I’m happy my loan was bought for the 4th time and that I only had to deal with this lender for a short about of time and one payment. Their customer service is…. Well it is not any type of service at all… take your business elsewhere if you can.Update: still waiting to connect with someone, still listening the onhold recording, 39 minutes and counting….Update: 102 minutes on hold. I give up. Guess I’ll try, AGAIN , at 8am when the open and hope to connect with someone.
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March 2024 by Lorraine Rodriguez
The Team at Loan Stream along side of Gil did an amazing job of holding the loan together. Escrow needed assistance and Gil, Sara did amazing to get the loan done. I will continue to send my loans to Loan Stream.
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March 2024 by dee jay
WoW! That was a quick submission to funded loan!!! Top notch service...if you haven't used Loan Stream lately, try them again! Someone made some great changes over there!!! Thanks to Larocco and Keilly at Loan Stream!
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March 2024 by Nancy Burton
The approval process was mostly great. There was some last minute drama that could have been avoided but all ended well at the end.
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March 2024 by Michael Delgado
The website is terrible, I was trying to make a payment on this site for the 2nd month now. The first month it went easy but this 2nd time it keeps crashing. Then it says my information is wrong. I tried calling the number and was left on hold for over an hour with no progress. The experience with this place has not been easy.
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March 2024 by Kelseydean Woodby Sr. Mortgage Loan Officer
Love working with Loan Stream and Craig P.! Beyond amazing team in so many ways! Thanks yall!
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March 2024 by Jessie Tyler
After 25 days of working with them to get a pretty straightforward investment loan clear to close, they denied our loan. The reason being, an AirDNA report. For those that don't know, AirDNA is an AI report that takes an average of other AirBNBs within a 2 mile radius. This can include any type of rental with similar bedrooms, bathrooms, and sq footage. But what it does not take into account are any amenities, the quality of the building, the type of property, views from the house, etc. Even AirDNA admits this and even wrote a letter on our behalf to support these facts which we submitted to this lender. We also submitted, upon request from this lender, a 1007 Form & paid for this to be performed by a local appraiser. The 1007 Form for those that don't know is a rental analysis prediction which takes into account bedrooms, bathrooms, sq footage, but also all of the amenities, views, quality & age of the build, type of property, etc, by a local appraiser who knows the market. The 1007 Form is a more accurate and up to date form. The AirDNA came back on the lower end and below our monthly mortgage by about $1000 and the 1007 Form came back well above the mortgage by about $4000. And as a seasoned investor, we know from experience this home would produce what we need it to produce to not only make the mortgage but also pay a healthy ROI, otherwise we wouldn't be purchasing this home. Come to find out, pretty much all other lenders take the 1007 Form over the AirDNA report which makes a lot more sense since it is literally customaed to the property not just the area. I came on here with a warning to other investors, do not waste your time or money with this lender.
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January 2024 by RAT ROD
Fraudulent company. DO NOT DO BUSINESS.
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January 2024 by John Kramer
Bill was excellent. I had many questions and he was always there to provide answers in a timely fashion. Thank you Bill!
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January 2024 by Brett Maddex
Excellent work over the holidays with a client that was not as helpful as we hoped and put us behind. Well done!
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January 2024 by Jacqueline Cooper
Allen team is amazing, always above and beyond expectations- truly love working with these folks!
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January 2024 by Soraya Carmona
They deserve 0 stars, they never answer calls, and on the portal there is no option to make payments to the principal, how ugly the truth is,I think they should at least answer the phone, or they should return the call, but calling them is a waste of time, they don't want us to make payments to the principal, since they don't have that option in the portal or not. They answer the phone.
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December 2023 by Steve Christopher Longhini
The team inside worked well on moving the loan through smoothly. Will Davis is a great AE. Will use LoanStream again.
