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November 2023 by Judy L.
Finance- Sammy SheikhI just went today to purchase my first car.. He made my first time buying a car the worst experience ever. I felt so rushed during the whole process of it. - There was an adjustment needed to be made on the money portion on the contract because I already told the sales person that I will be paying certain amount of money with my credit card for points. He said he already printed out the paper and told me to just write a check for that amount AS IF it's something that he can't make any changes on the contract. When I kept telling him I already spoke with the sales person about that, he seemed a little annoyed but finally tells me I can do that. After he finishes that credit card transaction, I asked him if it's okay not to print out the new contract with correct number. He told me to "JUST write a check with that correct amount and will edit it later" I'm definitely going to keep my eyes out for it in case I got charged more.- After that, I became more cautious and wanted to read thru my contract. He kept flipping the page for me to just sign and go on to the next page.- I had an issue with car insurance, but he was definitely not nice about it when I wanted to take some time to figure out what would be the best option for me to do.He never told me that I could choose the number of days I wish to purchase the insurance that dealership can provide until my insurance becomes effective. He just input 21 days. I found out there was even AN OPTION for him to choose the number of days I want to buy the insurance for when I closely watched what he was doing on the website. Originally, he told me the price is the same either I do for 1 day, 1 week, or 1 month. BUT, it was NOT true. Because when I asked him to change to 14 days, obviously the price DROPPED. He explains he didn't want me to go drive my car with no insurance and get into an accident since ins company these days is taking forever to approve the car insurance. But, if he at least told me there was an option, that would've been nicer and perhaps14-day period was way cheaper than 21-day period. Then, he told me that I need to decide right at that moment and tell him quick because he has another person he's helping. To add on top of that, he told us that he's not trying to sell(?) his liability for just $100 and not make money off of me...??? Okay.....?If you were that busy, why did you even decide to help me? There were other people that could've helped me in such a better manner and walked me through. After everything was done, he had the audacity to come out and ask me to call him if I need any help...??????? Do you really think I would go back to you after everything I went through? Sammy, thank you so much for making me feel so rushed and making my first time buying a car the most "memorable" experience ever. It was my first time and I just wanted to make sure I was doing everything correctly. Honestly, I certainly do believe my experience could've turned out so much better than all this if you helped me with better manner. Also, I'm sorry if you expected me to write a better review when you showed me that act of kindness to offer help if I run into any in the future. Because that didn't make me feel better after everything you showed me.
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November 2023 by Thora M.
Sammy and Michael S are top tier in customer service. We have bought 2 cars from them and highly recommend them. They went above and beyond to take care of every and any one of our wants and needs. After having a traumatic experience with our car. They both made sure to put us at ease and in a much better situation. If you go buy a car talk to Michael and Sammy they will take care of you and have you in the car of your dreams before you know it. So grateful for them.
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November 2023 by Jessica C.
Nadine was a friendly salesperson. Never bothered us and let us browse, shop and gave us the space we need to make a decision. Bastian was super smart and helpful with the financing. Jeff got us the best deal he could
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November 2023 by Shauna Michels
If you want great conversations while buying a car you NEED a to go see MIKE and JEFF! They are a so kind and helpful on all levels. We purchased a K5 GT and had some hiccups along the way but by the end Mike & Jeff really took their time to explain how financing works and how to help us to shop insurance. Thank you for a learning experience and fun experience buys such a cool car with the bells and whistles. Truly a luxury car that has a great warranty.
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November 2023 by Wolf Othman
Mo was so helpful in assisting me in finding my dream car, a beautiful 2024 Kia Forte GT in sporty blue! I have to say the whole experience from start to finish was amazing! And I can’t be more happy! Thank you Mo! And thank you Kia of Irvine! I will be back in a few years for my stinger ;)
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November 2023 by Ryan G.
I purchased a used Ford F-150 here a few days ago (October '23). It was in great shape and Kia did a great job getting it ready for sale. I had a great experience with salesperson Michael A. who showed me the truck, prepped it for a test drive, and got me started on the paperwork. Then I worked with Rafiq to finish the paperwork and decide on warranties, protection plans, maint plans, etc. Rafiq is very knowledgeable on these things and offered great advice on getting the most value out of my warranty and service plans. The rest of the staff was nice and helpful too.They were quicker to process my purchase than other dealerships had in the past, and they even helped with tips on how to handle taxes and payments because this truck will be a work truck. Last, they have a nice dealership with complimentary coffee, water, and snacks. They even have a kids playroom that my daughter loved. It allowed me to stay focused with the purchasing process while my daughter was having a great time. Overall I had a great experience, I'm very happy with my truck and the price that I got. Thanks to all that helped me out.
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October 2023 by Andrew P.
Rabi and Kirk were excellent helped me find the right car for me. Bastian in Finance did a great job explaining paper work and getting be all set - thanks Kia of Irvine
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October 2023 by Kayla H.
My hubby and I just purchased a used palisade. Lexi was amazing! She was so helpful, and kind right from our first conversation on the phone. They had this car way below blue book costs and it was even more gorgeous in person! The process buying from them was quick and painless. Sammy and Lexi were great and you can tell they actually care for their customers! Thanks so much for your help!
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October 2023 by Robyn Sasbin
I had a great and fast experience buying my car from kia of Irvine , Sergio was upfront with the whole transaction and he even delivered the car himself to my house, and explained all of the features as well. Thank you Kia of Irvine .
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October 2023 by toufan mehryan
GREAT BUYING EXPERIENCE!It was our first trip to Kia of Irvine and the first time buying a Kia!We had an appointment with Ashley who was very pleasant, kind and knowledgeable about all the details of the car we were interested in and also tried hard to get us the best deal.Once we were ready for financial determination and qualification Jeff stepped in and explained everything clearly and honestly and helped us understand which option was best for us!At the end we had to make the decisions on how the financing works and that was when Bastian stepped in and took a very good care of us. He was very knowledgeable about the loan options, rates and payment options. He made sure patiently for us to understand our options and to make our final decision.I’m very happy with my experience at the Kia of Irvine and I will definitely consider returning and referring family and friends!
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October 2023 by Nicole Baca
Amazing work! Best experience first time buying a car! Annie from sales really helped us out to find the right car. Bastian from finance was great to work with. Very help with finding a good deal. Jeff the sales manager was very nice and helpful 10/10
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October 2023 by Anna Cuevas
I had a great experience at this Dealership. I Love my EV six and all the other kias I've had before. Great service ask for Annie!!
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October 2023 by Hedith P.
Matt our sales person, Bastian Finance, Kirk Sales manager got us in and out and gave us great value. Awesome experience.
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September 2023 by Jack E.
Kia of Irvine were very responsive and got me into the 2024 Niro PHEV Hybrid I was looking for! Michael A, Sales Consultant, greeted me instantly and he highlighted the features of the car with detail. He also got the preliminary paperwork done quickly while I test drove. He did an excellent job getting me information I wasn't aware of about the car and walked me through it's unique features.Sammy S, Finance Manager, likewise took me from there, and quickly and efficiently got me through the finance and paperwork process in record time. He walked me through the best approach for the car and we got to a perfect consensus of services and payment schedule.The car was handed off in pristine condition...and I happily drove it off the lot in just a matter of hours.Highly recommend Kia of Irvine for their inventory, selection, knowledge of vehicle features, and quickly getting me through the process. Thank you Michael A and Sammy S!We are a Kia family with a Forte, a Telluride and now a Niro - we may be back soon for that K5 GT Line!
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September 2023 by Asya 888
Just bought my new forte, I am a first time buyer and been scared a little bit about how it works , which is absolutely went perfect , sales consultant Harold made my car looking absolutely gorgeous and spotless, explained everything I need to know and been professional at all , also Sammy Sheikh finance manager done amazing job helping me with my financial options and explained all about my payments, insurance and everything else so I left it fully understanding what I need to do and how it works for me. Really happy to have my new car , highly recommending to come here and you’ll have great service ?
