-
September 2024 by Trent Whitaker
Do not buy a car from Kia of Irvine unless you want to be ragdolled around and get horrible customer service.
-
September 2024 by Michelle Bartkus
Mo was a great salesman. He had the car we drove hours to look at waiting for us. He went over all the features with me, set up the app and I left with no questions. Thanks Mo!
-
September 2024 by Jonathan Mirfasihi
My wife and I work with Mike A. In purchasing a car for son. We think Mike was very influential in our decision making choosing the right vehicle. He was ver kind and not pushy. We felt he was always on our side and look at our best interest in choosing negotiating for our vehicle. Thanks, Mike. Jonathan M.
-
September 2024 by Pamela Smith
Updated review and score is pending
9/1 - TBD once I see if they appropriately apply a cancellation refund to my loan total.
8/12 - Run as fast as you can... This is the last day the finance guy who lied to me and ripped me off answered any of my emails.
8/9/24 - Very helpful and easy service to buy a new car from Ramin and especially Sammy!
-
September 2024 by Taryn Beck
Will B did a good job and was really knowledgeable. Thanks Will B!
-
August 2024 by Kraziek13
Nice store, even nicer people, had no idea the GM was who greeted me, made me feel comfortable, looking forward to a call to do business soon.
-
August 2024 by Jasmine Ilano
I have nothing but the highest praise for Jeff and Nadine over at the pre-owned department. Nadine was very proactive and communicated with me from beginning to end. Jeff handled the whole buyout process like clockwork. Both are pros in what they do. I leased my Niro from Irvine 3 years ago and will continue to keep coming back to Irvine. Will also tell others about it. They are the best Kia dealer I have dealt with. And I have dealt with Covina, Pomona, Ontario and San Bernardino. Hands down Irvine beats them all. No comparison. Thank you guys for making life easier for me. I appreciate it.
-
August 2024 by Manoj Vishwanath
Highly unprofessional staff. Was not attended professionally. Treated like we can't afford it. Told us to look for the car ourselves and went ahead with the family who came right after us. Then when we went back to talk they said these cars are very costly and treated as if we couldn't afford. That day they lost a customer. It could have well been us with a Kia car.
-
August 2024 by Fernando Maya
Bad experience there. went to go pick up a part that I needed and the guys just threw it at me. Unacceptable.
-
August 2024 by Steve Lee
5 stars because both Michael and Hugo made the deal go very smooth. Great experience
-
August 2024 by Brittany Rosario
Returning customer!
I recently purchased a car from Kia, and I couldn't be happier with the experience. The sales team including Greg was incredibly knowledgeable and helpful throughout the entire process. They took the time to understand my needs and preferences, making sure I found the perfect vehicle. The transparency and honesty in their communication were refreshing, and I never felt pressured to make a decision. The entire process, from test driving to finalizing the paperwork with Hugo, was smooth and efficient. I highly recommend Kia for anyone looking for a reliable car and exceptional customer service. Thank you so much Kia, Greg, & Hugo! My family and I are so happy with our Kia ev9!
-
August 2024 by sanah
Sammy was very helpful and made my experience buying my first car very pleasant. I would highly recommend working with him at this dealership!
-
August 2024 by Erik Rashidi
Wow where to begin! I can’t believe they are in business! Made an appointment will William to test drive an EV9 for my model X replacement. Liked the car but man, we went back to talk number and I had to deal with another gent called Gary (I think). I originally asked Will to grab the money factor numbers for different terms and also the MSRP. Then Gary showed up with an attitude and started talking to me about a 53% money factor! I was so shocked since that was the highest money factor number I’ve ever heard so I had to keep repeat myself that is not possible! Then I had to correct him and asked him if he is maybe talking about the residual value, and he said yes. Then he had the audacity to keep asking me if I knew what money factor is!!!! Any ways then he came back with some numbers that did not make any financial sense since they didn’t calculate the rebates correctly! Long story short, he came back and told me that maybe we are far off with an attitude…. Way to sell sir!!!! So I went to BMW and leased an iX instead. That reminded me why I never leased a Kia. I’ve leased more than 8 cars in my life and by faarrrrrr this was the worst experience I’ve ever had.
-
August 2024 by Pedro Elorza
Very kind and attentive, they help you a lot ?
-
August 2024 by Dave Ernst
Michael and Sam were incredible with our purchase of our Telluride.
We had a great experience with them and got us everything we needed and wanted.
THANKS AGAIN for the great work guys we are enjoying our Telluride!
