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November 2023 by Charlie S
******* and **** were great to work with throughout the total process. Comms were really good. They were diligent on our credit as well. I highly recommend them.
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July 2023 by Karen R
My experience with ********************************* was excellent! I had been with another company and it was a complete nightmare. It was by chance I found ****** and American Senior and the experience, from beginning to closing was a breeze. And ****** was communicating with me all the way through! Im so happy with the service I received from ********************************* and American Senior for my reverse mortgage!!!
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July 2023 by Stephen P
American Seniors' ***************************** was great in taking me through the lengthy process of the Reverse Mortgage with great followup and full explanation when I needed questions answered. I would recommend his services.
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July 2023 by Patricia A
After talking to a friend about her reverse mortgage with this bank (and in particular with *****************************), I applied; the approval was neither fast or easy. I had some financial issues that made me look bad, but were not my fault and I was dealing with them. It has finally concluded with me getting enough money to pay my debts, and not having to worry about my cash flow. I was dealing with so many problems, I was a difficult client, but ****************** was so understanding and encouraging. ***** was delivered as promised; for the first time in a year, I have hope that my life will return to the calm security I knew before my husband died.
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May 2023 by Stephen B
Fantastic experience. American senior helped my parents get a reverse mortgage to help pay for in-home care. Very knowledgeable and professional. They made it so my parents could get the help they need without having to sell their house and go into a senior facility.
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May 2023 by Stephen B
Fantastic experience. American senior helped my parents get a reverse mortgage to help pay for in-home care. Very knowledgeable and professional. They made it so my parents could get the help they need without having to sell their house and go into a senior facility.
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April 2023 by Mark W
Our account manager, VS, was terrific. Helpful, responsive and understanding. I would highly recommend her to anyone seeking a reverse mortgage.
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April 2023 by Mark W
Our account manager, VS, was terrific. Helpful, responsive and understanding. I would highly recommend her to anyone seeking a reverse mortgage.
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February 2023 by P Bobocat
Ron Turrubiate helped me find the right loan to refinance my home.He kept me up-to-date every step and was really easy to work with
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January 2023 by joseph n
I had dealt with AAG and had a very bad experience, after contact ***************************** he gave me faith that there was some good people in this industry. ******* was the most knowledgeable person I have de
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October 2021 by Bo Kopaniasz
As a Real Estate Appraiser and Broker I greatly appreciated the detail oriented style of both Eric Johnson and his "team", assisting me in my recent refinance. His honesty and follow through made it a very "user friendly" process. I will continue to utilize his services in the future.
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August 2021 by Gregory C.
Worst reverse mortgage bank! I am a loan officer and i have done MANY loans and i quite know what I am doing. Despite the many negative comments from a lot of LOs in my network I decided to give HTL a shot as their AE Sergio Ramos seemed very nice and knowledgeable. But what a mistake! They are super slow in addition to their underwriters being stubborn! I was able to speak to their VP of wholesale Rich Walker but instead of being a professional man trying to save the deal he acted as a complete a**. No brain what so ever! They wanted to consider the wife of a married couple of 13 years, living under the same roof, and in the family trust, an ineligible non borrowing spouse only because she wasn't on the house bills! They ended up killing the deal because they wouldn't even extend the appraisal another 30 days as it is customary for banks to do so, especially when because of their whooping snail speed they couldn't close on time! So the 1 star I am leaving is for Sergio Ramos because the rest deserves no star at all ans especially not their VP of Wholesale... NB: a complaint is being filed with HUD and FHA.
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August 2021 by Gisela S
Eric Johnson, is a very patient , knowledgably and friendly loan officer.It was very important to me that he understood my situation as an agedsenior individual. I have bin very pleased with his manner to communicate with me and letting me time to time know how my case is proceeding and what to expect next. It kept me calm and gave me a secure feeling. His manner to communicate gave me competence andfelt that I can fully trust him asking anything I needed he explained calmly and clearly laying out the facts to me.I am very thankful and I feel privileged to have Mr. Johnson as my senior loan officer.Thank you Eric, you made my life much easier to led me through thiscomplex process of refinancing.Kind regards, Gisela
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August 2021 by Sally Rigby
Eric Johnson was very helpful and knowledgeable through this loan process. If we had questions we could call him and he was always happy to answer any questions we had. He seemed to go the extra mile to help us understand this, sometimes difficult, process. We would recommend him to our friends and family.
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August 2021 by Eric Johnson
It was a real pleasure working with Eric Johnson. There were times that I wasn't optimistic about my Reverse Mortgage going through. But, he assured me that it would. He was correct and kept me up to date every step of the way. It was a real pleasure working with him. Arids S.
