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March 2024 by K Y
Great staff
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March 2024 by To Wong
This location used to be reliable and our go to location.In the past 2 months twice with reservations only to be informed the day prior that they would be unable to rent the reserved vehicle and offer an uncompilable vehicle. ie from van to car; from mini van to electric. unacceptable, disappointed, untrustworthy
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February 2024 by Shabnam Marini
worse car rental experience. I reserved a car online and they charged me right away for more than 600$ when I got there the front staff said they don’t have any car and it takes 4 days to get my money back. very unprofessional.
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February 2024 by Chris Zhang
Much better compared to the Tustin branch.
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January 2024 by Cliff L
Omar was very professional and helpful. Didn’t know this location was here. Well worth the lower rental rates here vs at the airport.
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December 2023 by Clifford Lau
Omar was very professional and helpful. Didn’t know this location was here. Well worth the lower rental rates here vs at the airport.
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December 2023 by Ic
Original amount 400$ For 1 Day but was over charged 633$.I got full insurance from hertz and everything.
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October 2023 by Kuo lun (Allen)
Lupe and Umer are the best! Top notch customer service. Very helpful with our rental, definitely recommend renting here
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October 2023 by idris öz
I made the reservation online and received the confirmation email.we went to pick-up and surprise the guy said he is sorrythere is no available car1 week later Hertz charged me for No Show Feestay away
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October 2023 by Mystery Man
Drove 15mins to get there and the employee says there is no car for rental even though i confirmed with an agent before comjng terrible experience never coming back worst car rental service in irvine?
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September 2023 by Greg M.
Quick, convenient and efficient! Staff was very helpful coordinating my rental through my insurance carrier. Put me in a nice electric Subaru. Easy return process. Had me out in less than five minutes. Cheers!
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September 2023 by Solee K.
We rented a mini van this week to move our college daughter up to her dorm in Norcal. I had the best experience with the Irvine Hertz location. I called a few days before picking up the vehicle to make sure I would get the reserved mini van as our daughter had loads of items to move up to college. JOE promised that he would put us in a minivan and not another vehicle. Joe was the best and actually went out of his way to get us the mini van from another location since the one he had was returned with a bit of a problem. If you need to rent a car, make sure to ask for Joe he will definitely take care of you. Thank you Joe for such a great experience.
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September 2023 by M'Barak “Bo Hmood” Al Hmood
The staff is very friendly and helpful they really wanna give you the best deal .. unlike other branches or companies they wanna squeeze every penny from you! .. will always use them for my future rentals
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September 2023 by Joseph Lee
Can never actually get a rental from here.August of 2023, and also back in November of 2022, went through their online system, reserved a vehicle, got multiple emails that the reservation it went through.Then day of, few hours ahead, Hertz calls back saying they didn't have a car available. "Thank you Hertz". /sThe only way to be sure is to call them and get a real person on the phone to confirm the reservation, or you're out of luck. Of course they make it really difficult to talk to a real person via phone-line, so you have to call back multiple times until somebody picks up.The Hertz phone-counter people here claim they are telling somebody not to send over any more electronic reservations when they have no more vehicles in stock. I would sympathize but it's literally the same story for the past year. It's a smelly story where shenanigan games are being played as part of corporate policy. Be forewarned.
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August 2023 by Vincent Yap
The staff at this location were remarkably friendly and provided exceptional service. The assortment of cars I had to choose from was great quality, ensuring my road trip was not only convenient but also worry-free. The online reservation process was seamless, and the pickup experience went off without a hitch. For anyone seeking a hassle-free car rental experience from a convenient location, I highly recommend considering this place.
