-
September 2024 by 落华
A powerful ‘BOSS’ was making fun of us like clowns. My wife is pregnant and due to give birth tonight, yet he cruelly toyed with us during such a critical time!
Because my car will expire in 2 days, but my pregnant wife will go to the hospital tonight, so I have to plan to return the car in advance and rent the car again, because I don't want to go over time or return the car with my newborn child? Nobody returns their car when their wife is in labor, right? This morning, my pregnant wife and I personally went to the hertz store in Irvine. I showed all the things I needed to rent a car, including passport, Bank of America credit card, Chinese driver's license, etc., to the staff there and asked if I could rent a car. If possible, I would rent a car through the website. Yes, there's no problem. Just fill up the tank. These conversations took place at your counter, this is evidence, you can even access the surveillance video, it is shameful to cover up your mistake, I went to the gas station to fill up the gas, returned to the store, ordered the order directly on the website, but the front desk changed the staff, directly refused my request, I said I came to the store this morning to ask your staff, I made sure everything was OK before I paid the order, but the worker was very rude and stressed that he was the boss, he was what he said, and was not responsible for what happened in the hertz store in Irvine this morning! His attitude makes me feel discriminated against! You know, he was like an emperor and he was very powerful, and I admit hertz is a big company, and the management of a big company is it okay to make a clown out of customers? Or even a pregnant woman who is giving birth today! Without any sense of responsibility, I don't know how he succeeded in becoming the management of hertz, or is hertz's corporate philosophy such? I will complain to this boss on any possible network platform and channel!
-
August 2024 by derek park
Nick was outstanding on his prompt service and attention to my needs as customer. I highly recommend this location!
-
July 2024 by Moh'd Al-Harbi
I had an outstanding experience with the Hertz Center in Irvine. The staff delivered exceptional service, and I want to extend a special thanks to Umer. His dedication to customer service and his helpful attitude made the entire process seamless and enjoyable. Umer went above and beyond to ensure that all my needs were met, exemplifying true professionalism and a strong commitment to customer satisfaction.
-
June 2024 by Reff H
Getting car renting here is amazing! Manager and worker is friendly over here, and they always help out if needed.
-
June 2024 by Courtney Ressler
Reservation for pick up at noon on Saturday, but they were closing and didn't have time or cars. I offered to come back on Monday as long as I didn't get charged a no-show fee- instead it cost me $200 more and 25 minutes on the phone.
Edit to add- I'd like to thank the owner for responding, but I was STILL charged the no-show fee, despite at the very least being told I wouldn't. When I called again it was another 25 minute wait- so I completed the online form as directed. I received a confirmation email that someone would follow up, but never heard another word. Your link asks me to download messenger, but I've already submitted an online communication with no response.
-
May 2024 by Bo Bo
Great and honest staff.
-
May 2024 by Alex Tran
Got in an accident with my Tesla, had insurance rental through here for 30 days. Got a model 3 and didn’t cost me a thing. Shout out to Umer. Great customer service and made the whole experience easy.
-
March 2024 by K Y
Great staff
-
March 2024 by To Wong
This location used to be reliable and our go to location.In the past 2 months twice with reservations only to be informed the day prior that they would be unable to rent the reserved vehicle and offer an uncompilable vehicle. ie from van to car; from mini van to electric. unacceptable, disappointed, untrustworthy
-
February 2024 by Shabnam Marini
worse car rental experience. I reserved a car online and they charged me right away for more than 600$ when I got there the front staff said they don’t have any car and it takes 4 days to get my money back. very unprofessional.
-
February 2024 by Chris Zhang
Much better compared to the Tustin branch.
-
January 2024 by Cliff L
Omar was very professional and helpful. Didn’t know this location was here. Well worth the lower rental rates here vs at the airport.
-
December 2023 by Clifford Lau
Omar was very professional and helpful. Didn’t know this location was here. Well worth the lower rental rates here vs at the airport.
-
December 2023 by Ic
Original amount 400$ For 1 Day but was over charged 633$.I got full insurance from hertz and everything.
-
November 2023 by chloe chi
They have the best staffs on the world. Lube and Umer are so friendly.
