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September 2023 by Kelli W.
This is the worst Free People store. I am a regular Free People customer. I shop both online and in-store regularly. I received an online order 2 days ago. The item was too big. I went to the store to simply exchange the exact item for a different size. At first, I was told they could not exchange an online purchase. Ummm??? I know this is not true. They finally returned it and then I purchased the same item. The whole time was filled with eye rolls and bad attitudes. I will never go to this location again. I soooooo appreciate the locations I normally visit! This store is BAD!!!
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September 2023 by Eun L.
Only one register on friday night, the customer right infront of me asking the employee to do something that she repeatedly said she can't do it today, holding the customers up who tries to check out. I was standing in the line for like almost 10minutes and the employee ended up said she has to call the customer service to solve the problem. The employee didn't even tries to check me out first while she was on the phone waiting!! Very ignorant
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September 2023 by Megan D.
Definitely not worth going in store, honestly one of the worst customer service experiences of my life. The sales associate was not helpful and wouldn't speak to me at all to begin with, then when she finally decided I was not going anywhere and she had to answer my question, she was short and made it obvious she was annoyed. I chanced it and again asked her for a dressing room she just pointed and told me to go in any open one. She then sweetly and with great customer service showed another customer into the dressing room into the one I was in and opened the curtain even though it was obvious someone was in there. The customer quickly shut the curtain and the sales associate proceeded to loudly say to the other customer that the room was supposed to be for her and has no idea why I would go in there. Then loudly started talking badly about me. I told her I went in there because she told me to go into any open one. She went to the manager and was staring at me while obviously continuing her rant about me. I went to talk to manager (she was nice) and after we finished talking, walked out to find the same sales associate still talking horribly about me. I guess I didn't fit her idea of what a customer of free people should look like. Don't come here, unless you fit the ideal free people customer, according to their employees, no one will help you. So sad, because I actually spend thousands of my hard earned dollars online at free people.
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July 2023 by Sarah B
This was one of the worst retail experiences of my life. Don’t get me wrong I love the store and the clothes but the girls who are hired there DONT KNOW ANYTHING ABOUT CUSTOMER SERVICE AND RESPECT. If I am the owner of this store and care about my clients and my sales I would either rehire or train my stuff to be more friends and respectful and helpful towards others. Giving them the side eyes and not asking them for help and giving major attitude if someone went to the fitting room without their permission is just extremely unprofessional. This Irvine spectrum locations staff is an example of who not to hire especially the girl with the black framed glasses and her major attitude towards women. Word of advice for business owner care about who you hire. This isn’t the first bad experience with the staff in your store in this particular location. Thank you.
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June 2023 by Julzz ..
Will only shop online for now on unless i am going to a different location. The employees don't acknowledge you and won't help you.
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March 2023 by M. Davenport
Store was clean and organized.Was greeted and helped immediately.
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January 2023 by Jeff Liwag
I love that they use sustainable materials and reusable packaging.
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December 2022 by Lauren Haejin
Love free people, the clothes are beautiful, the brand is super unique and fun, however, my experiences at this particular store have not been positive. The staff all follow you and made me feel uncomfortable..
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December 2022 by Lauren Koo
Love free people, the clothes are beautiful, the brand is super unique and fun, however, my experiences at this particular store have not been positive. The staff all follow you and made me feel uncomfortable..
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September 2022 by Nancy D.
Had to return an online purchase and the associate who helped me was so great! I can't remember her name but she was the movement manager and she was so friendly and helped me find the right size in a jumper that I've been wanting! The store is beautiful and I'd come back for just the wonderful service!
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September 2022 by Catherine A L
I love their clothes!
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July 2022 by Kelly W.
I love free people. I buy a ton of free people. I was decked in free people when I went into the store. I had a ton of stuff to try on. Someone did start me a room but that's where it ended. Not once did anyone come and check on me and see if I needed any other sizes. The 2 people working were wayyyyy too busy chatting behind the register to notice anything else. I poked my head out, said hello, waited a little bit and nothing. The thing is I did find stuff but I was so annoyed by the lack of customer service that I rather rather buy online so I left. If you're gonna be charging $80 for a little tshirt then I expect some type of customer service. Also I should mention nobody else was in the store so it's not like they were overwhelmed with customers.
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January 2022 by Marian E.
I have loved this location ever since it opened up. I am from San Diego and not once have I have been to the Irvine spectrum center, just dreamt of going there as we passed by on the freeway. However when free people opened up, I just had to go there. It's a small boutique as opposed to the Huntington Beach location which is overwhelming and too many people, the workers don't even greet u. This boutique in Irving, has only a selected few items which are truly nice things to have and unique. Plus the workers make u feel like their homegurl. I was immediately greeted by Gweneth and she asked if she could start a fitting room for me. She's sweet. I ended up buying all the things I wanted due to great service.
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September 2021 by K
Sales associates are so very rude every time I shop here. Emma yelled at me because she thought it was more important to stand in front of the clothes rack pretending to work rather than step aside to let us SHOP. She scrunched her nose up at me like a child throwing a tantrum (or a very ugly skunk) and actually argued with us. Unbelievably unprofessional. Emma needs to learn manners and customer service skills. Will never return again. She should be embarrassed. Shame on you and your associate for being so blatantly rude!!!
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September 2021 by C BB
Not the place to shop if you want your money's worth. All clothes are from indian villages that (if you travel there) you'd get for under 20$. Cannot in my right mind spend 100$+ to look like I did when I was on my free spirit/ *not consumeristic* village life.
