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July 2024 by Mandy Bai
This location has some terrible employees. Their machines are very difficult to use. I went there printed some documents. After printing a document, the system resets, requiring you to swipe your card again. I printed a 7-page document and made less than five copies, but I was charged multiple times. Worse than that was the attitude of their staff. No one sincerely listened to the customers' problems or offered help. Their process for copying IDs is to print the front side first, then place the front side along with the back side in the printer to print both sides on one sheet. This means I have to pay for two sheets of paper to get both sides of the ID printed, and this method results in the ID being barely readable. I asked the staff, and a very big man and a woman both casually told me this is the only way.. When I raised this issue, the very big man was very impatient. Despite my telling him that I had just printed and it wasn't clear, he insisted on doing it again and told me this was the only way. The whole experience was terrible, and I won't go to FedEx again. It’s a shame to have employees like this. I have to go to Office Depot to do it again and everything was smooth and the staff was very friendly and helpful and with print knowledge there. Such a different experience.
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July 2024 by M M (Matt T)
I was in a hurry. The Printer didn't work, I waited for a very slow employee. He took care of everybody while trying to fix the printer. And they didn't accept my package although it was in its factory package.
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July 2024 by Zed Star
PRETTY SAD SERVICE ! I popped in here today to drop off a return...a pair of Merrell Trail Glove 6 shoes in their original shoebox secured with packing tape. I had bought the shoes at Merrell online a few days earlier and they were sent to our house via Fedex shipping....not a good fit. The guy at the service counter refused to take them for shipping back to Merrell because they were in their original shoebox...a Merrell requirement. You will have to put them in a box from us. I told the guy that I had already paid $5 to Merrell for the return. I also mentioned that I had dropped off an identical Merrell shoebox here for return to Merrell a week ago. That was a mistake the guy told me. There was no way this guy was going to let me off the hook unless I paid for a Fedex shipping box. NO WAY ! I left and successfully dropped them off at another Fedex location.
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July 2024 by Yy Kk
A great self system with price
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May 2024 by Sidan He
The manager is sooooo mean. My phone died when I was trying to confirm the shipping address. There is a cable in the store but the manager (Lady) said “I know you need to charge your phone, but you cannot use our charger” omg… Do not understand why such a mean lady can be the store manager…
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May 2024 by Benjamin Lindner
Worst customer service experience I have ever encountered.
My shipping label stated that it could be printed until today. Ryan scanned my barcode told me it does not work and kept telling me I can go to another location, the conversation was over, was unwilling to get the manager for help, was unwilling to provide any alternative ways to try to help, and was playing on his phone while silently standing in the store.
Sno, the manager was equally rude, not trying to understand what happened, not offering help, just telling me I ought not to worry about the situation.
I will be leaving a BBB review as well.
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May 2024 by Alen Beygelman
Fairly quick and easy to make some drop offs and pick ups at this location.
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May 2024 by Jessie Prislac
came in with a lot of items to ship and chris got us in and out within 10 minutes. very pleased with the efficiency and pricing. thank you so much chris!!
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March 2024 by Giezi Fernandez
Bad service. They talk smack behind your back.
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January 2024 by Ben
Albert is the man
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January 2024 by Jerry Napombhejara
Excellent and friendly services.
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December 2023 by Shiv N
I came to drop off my bags, but the employee Sno was extremely rude. Despite explaining that the label was sent to their mailbox, she insisted I step out and wait outside.Unhappy with her behavior, I won't be returning to this location.
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December 2023 by Kai Hsia
Printing used to be easy here. Now it’s a hassle. Should just buy a printer again argh
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October 2023 by Alex Terronez
I went in to deliver a package at the Pack Plus station and Ha was incredibly helpful. Thank you for the pleasant experience, I will be back!
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October 2023 by Hannah Jahanshahi
$2 just to use their computer to print something! Doesn't make any sense!!!! What kind of store provides a printing service without a free to use computer?!!
