-
December 2023 by Robin B.
I took a new watch into the shop to have the band size adjusted. Went home and realized it was still too loose. Took it back and had a couple more links removed. Two days later I put the watch on and felt it was now too tight. Took it back for the third time. Every time I was greeted by Homeira with a smile and willingness to fix the problem. She is wonderful. I highly recommend this shop.
-
November 2023 by Deanna H.
Great, easy and fast service! I went in to have my promise ring resized one size smaller ($140) and they texted me it was ready an hour later.
-
November 2023 by Kevin K.
Came in for a quick ring resize, was told jeweler was not in, and to come during select hours, and he could do a same day. Then came back following day, was told jeweler had to leave and it would be a 2 day turnaround. Just asking why, the lady became abrasive and began listing off all these various hours of availability for the jeweler. Should be clearly stated if certain services arent offered at cerain times. Inconsistent, but even worse was the attitude, it was an unfortunate situation but that experience just terrible.
-
November 2023 by Evelyn R.
I feel weird without my wedding rings, so was looking for same-day resizing. Came on Sunday, was told they couldn't do it and to return Monday to Saturday after 11 and they would be able to do it same-day. Came back Monday at 3 and was told by the same woman the jeweler was leaving and they also wouldn't have anyone to do it Tuesday, so the earliest I could have it was Wednesday. When I told her what she had said on Sunday she became defensive, starting saying even more timeframes. Left feeling attacked, confused, and disappointed. Wouldn't trust them with your valuables or time.
-
September 2023 by Joey H.
Beware!!! This place will butcher your high-end watch pieces. I went in just to replace the bracelet on my Tudor watch and this shop ended up hacking and chipping the steel out of the watch, scarring all 4 ends and lugs on the watch. What should've taken no more than 5 minutes (as I had already removed the previous strap with no scratches since I knew even as a novice to add tape around the lugs) took the lady (owner?) and her colleague over 20 minutes as they both struggled and failed mightily to fit 2 spring bars into this watch. After handing me back the watch she declared it to be "a very tough job". How is replacing a watch bracelet a tough job for a watch repair shop? It was clear to me that they didn't bother to put tape around the lugs as they kept chipping away at the metal for over 20 minutes... She was initially reluctant to admit it was her fault but eventually acquiesced and offered to polish the horrifically chipped lugs for free. The end result is now different coloring on the lugs/shades of polishing with significant metal removed from the watch.
-
September 2023 by Tara H.
They were very professional and fast. The price is reasonable. I fixed multiple gold pieces here and all were done very well.
-
August 2023 by Kathy Hotmer
I always come here for my jewelry fixes. They are fast, reasonably priced and have never disappointed me. They are also very nice, an extra added bonus.
-
August 2023 by Julie Osborn
I love Fast-Fix, great customer service, friendly. I really appreciate they don't try to sell me, they listen to what I am there for. Highly recommend!
-
August 2023 by Michele Calahan-Williams
They sized 2 of my favorite rings, refinished my antique ring and saved a ring from a repair gone very wrong ( from another jeweler) all in one day and for a reasonable price!!! Thank you for saving my special rings!
-
August 2023 by Armon T.
Stopped by to get my new Seiko 5 Automatic sized, had previously been here to size my Timex watch. Elli greeted me and was very professional during the process. She was very patient with getting it sized correctly to my wrist and I'm very happy. Both of my experiences with them has been great and they have earned my business. Thank you Elli.
-
July 2023 by Alison Smith
Fast -Fix does an excellent job in jewelry repair and most importantly, customer service. I highly recommend them. They also have a beautiful selection of jewelry for special occasions and gifts.
-
July 2023 by Ralph V.
Fast, professional and reasonably priced. All you could ask for if needing a generic battery swap or fix on jewelry or watches. My only complaint and reason for docking a star is the lack of selection for watch bands. I came in for a battery swap for one watch and that was quick and easy. I had another watch that needed a band upgrade and I couldn't find a band I liked out of the selection. Overall I would recommend this place for generic watch / jewelry service. People were very friendly.
-
July 2023 by Shahla Eslamdoust
This was my first time there. I was very happy with the work that was done. Very knowledgeable and friendly staff. The store is beautiful and chic. I recommend them highly.
-
June 2023 by Tess Mantel
Very kind and professional people. Got our watch hand-polished under 30 min. Although we also intended to have the watch band replaced and unfortunately the options didn’t fit, they did their best and put in A LOT of effort. (They did all the trials and errors for us with no additional fee.) Definitely would come here for watch repairs. Very competitive pricing and went far beyond my expectations!
-
May 2023 by Chelsea Cassidy
They are very kind and courteous. Fixed a broken chain on a necklace in less than 30 minutes. And such a great price. They even cleaned it up for me too. Definitely recommend!
