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November 2023 by MIke Ryan
DO NOT USE THIS STORAGE PLACE!Employee Miranda charged my debit card after I told her to remove me off auto pay. Then today I called and asked her what my code was and she says “your drivers license number” I then asked if I need to include any or pound symbols or anything like that and she responded with “Oh yeah, you have to hit star then the number then pound” I said “ Don’t you think that’s important information for a customer customer to know” And she then hung up on me.I also called back, and the manager answered, and when I expressed my experience, he hung up on me as well.People don’t understand that when you work and represent a company you have to do your best these people in my opinion just want to go through their day and do as little as possible possible but make sure that they get their payment every month. Sometimes it’s not the place you do business with the people, and in this case, the people are horrible. The location is super far away and way overpriced.
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June 2023 by Michael Moreno
Good morning my name is Michael LORENO I’ve been at extra space storage for at least two years and I have never had any problems there. The management are very professional everyone that works there is very friendly and I was having some financial problems and I know that corporate was raising the rent and I just couldn’t afford it so I started looking for other Storage units in the area but they just weren’t as friendly and professional as extra storage in the manager didn’t want me to leave so he help me to get a little better of a deal and I decided I was going to stay because I am happy there Giovanni is the manager and the girls at work they’re really nice to very professional so I have a good rest of the week and I’ll be there for a while. I like the storage unit it’s always cleaning and they keep up on it. Thank you goodbye
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June 2023 by Tina Weston
I had the best experience with Extra Storage Irvine, so I feel compelled to share. The “reservation” process was streamlined and WAY too easy. I was able to lock in the rate and pick the day I wanted to come in. I received a call from a very pleasant young lady to confirm my reservation, ensure I knew where the facility was located, tell me how the process would work and answer any questions in advance. I was blown away by the friendly service! I went in to reserve the unit (a little apprehensively), but Giovanni was there and helped me through everything with white glove service! He took me on a brief tour to show me 2 different sized units, showed me how to access the gate, showed me all of the key pads and where to find the carts to help move my boxes, and took his time to make sure I had any questions answered. He made me feel very comfortable and I really was blown away by their EXCELLENT Customer Service. I ended up getting a unit double the size for cheaper than I originally thought! This storage facility is very secure, gated with individual renter entry keypads, security cameras, and lots of light so I did NOT feel uncomfortable by myself. What stood out to me the most is how CLEAN it is…….and it’s air conditioned! I’m so happy I chose Extra Storage Irvine for my storage needs. Give them a try…..you won’t regret it! Thank you, Giovanni and team!
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April 2023 by Stacey G.
It is extremely rare for me to leave a negative review. I am a business owner, so I know first hand how damaging a bad review can be. with that being said, if I could give this place a zero star rating I would. Giovanni, the manager, is rude, unprofessional, and childish. When faced with an upset customer, instead of diffusing the situation he escalated the situation. He was unapologetic for their mistakes and was very aggressive in telling us that it was our fault and that we misunderstood. After I told him I was calling his supervisor and leaving a review he denied me late access, which he previously stated he could give me. This is the first and last month I will be at this place. I can't believe this kid is in charge. My husband and I asked a very specific question when signing the paperwork, and whether or not we were going to get a storage unit there was contingent upon the answer. We were given a wrong answer, and led to believe something was true that absolutely was not. I got the impression that this was not the first time something like this regarding this exact issue has come up, and it's understandable that I would be upset that we rented a unit based off of wrong information. I definitely would not recommend this place to anybody until they change management or put Giovanni and his team through some intensive customer service training! This has been a huge waste of my time and money, not to mention the inconvenience of having to move everything that we just got done putting into storage, to another provider that can accommodate our needs and almost more importantly, knows how to treat their customers with respect!
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January 2023 by Ray M
If you are looking for a nice, clean storage place with reasonable prices and super awesome staff to deal with, look no further. Giovanni is one wonderful individual to deal with.
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October 2022 by Elizabeth Williams
I tried to write a review a while ago but my Google account wasn't working. My husband has been storing our garage stuff here for about a year. Giovani and the staff are always super kind and helpful. I've had multiple storage units in the past and this is by far is our favorite. This place is always so clean! Highly recommend coming here!
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April 2022 by Derick Spirlin
Well it is that time where a storage space is need for one reason or other, with that said I’ve been looking for a good Facility where I can store my belongings. My search brought me to Extra Storage it’s in a great location central to what ever area I move to. I won’t get into how clean the facility is because one would expect that with it being fairly new. So The next best thing for me is the customer service. After making reservations online I wanted to check out the storage unit when I arrived I was greeted immediately by the site manager Gabriel Ibarra, without hesitation he took me to look at the facility and the unit I reserved after looking at the unit it was not in the location where I want it to be so Gabriel‘s offer to switch me to a unit and more beneficial for me. It is customer service like this which makes me want to do business with this company. For me, i’m all about customer service so when I see it done so well I like to praise the individual because they are the ones that drive any business. Great job Gabriel and thank you for making this process easy and friendly.
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April 2022 by sameer pathak
From the beginning Gabriel at the front desk has been nothing but kind and understanding. Hard to think storage companies are this friendly but because of Gabriel’s kindness and professionalism we will be long term customers. Thanks Gabriel!
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April 2022 by Deborah R.
So easy, great price, very clean, and amazing customer service. Thank you Heather!!!!
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April 2022 by Frank Kim
Very clean facility and the staffs are great. Gabriel, the site manager, got me set up in no time with the unit I wanted. This place has the best deal in pricing compared to others in the Irvine/Lake Forest area. Highly recommend.
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March 2022 by Craig Takata
I've been renting a storage unit from Extra Storage for about a year. Unfortunately for me, I've needed to increase the size of storage a couple of time during that year. Each time, the team there has been great helping me with the transition. Very friendly staff and very clean factility.
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February 2022 by Harry B.
Beware. They show reasonable prices online but when you actually go to rent the space, they add a one time admin fee, lock fee and insurance. You can tell they do not care about customers, they just try to scam you and trick you into upsells. They say you need to purchase insurance from them but your homeowners/renters insurance will cover it. They will not issue refunds if you change your mind on anything. Ask everything up front or else they will scam you. They do not care about customers, just money.
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February 2022 by Craig T.
I've been renting a storage unit from Extra Storage for about a year. Unfortunately for me, I've needed to increase the size of storage a couple of time during that year. Each time, the team there has been great helping me with the transition. Very friendly staff and very clean facility.
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January 2022 by Nissa Schaeffer
Great storage facility! I can't believe I just typed those words! I have used various storage facilities since college and Extra Storage Irvine is by far the best! Great deals, friendly staff, willingness to work with customers, oh, and can you say CLEAN?!?!
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December 2021 by Audrey LaMott
I highly recommend Extra Storage Irvine! It’s very clean and brand new but what really sets this particular storage facility apart from others is their staff they are very helpful and polite. I’m most impressed with Gabriel’s customer service skills he is very professional and knowledgeable. Gabriel answered all my questions and was very calm and professional he gave me all the numbers to the exact dollar amount and even told me when my promotion expired and didn’t give me a bad attitude when I asked him to repeat the Information for me to write down. I’m so impressed with his good attitude.
