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November 2023 by Karina U.
this company raised the unit rent from 200 to 300$ in only 4 months after the first month without notification. not reliable I was out of the country and couldn't do anything. be careful with this scam
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November 2023 by John E.
This place is a scam. I accidently missed a single month payment and they put a lean on my storage as soon as the second month's payment was due. They didn't even wait past the 10 day grace period of paying the bill. The young "manager" argues to me saying that is normal and gave me all kinds of excuses. Thankfully I have a very small storage that is easy to move. She says this is in the lease so be warned that this will happen to you sooner or later.
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November 2023 by I L
Great deals, place is immaculate. Sandra was extremely helpful. Very happy highly recommend
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November 2023 by Tommy Doan
Got my second unit today. Francisco was really helpful and took care of everything in about 5 minutes. Highly recommend this spot if you need a safe storage unit!!Thanks again Francisco!
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November 2023 by Jasmine F
Second time using storage and francisco was super helpful. Even though he had several people waiting, he made sure to answer all my questions and that I knew how everything worked.He even helped me find a dolly without even asking. Great staff and very nice location
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October 2023 by Randi Pritchett
I have had my storage unit there for almost 4 years. The location is very well kept and clean. I appreciate that when if I need to go in the evening the hallway is always lit. Fernando and Sandra who are in the office are absolutely amazing. I always have trouble opening and closing my storage unit (user error) and they are always available to help me whatever I need with a smile on their faces. I would totally recommend Extra Space Storage to everyone. If you want a nice clean location and great customer service don’t look elsewhere
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October 2023 by Anthony Espinoza
I was impressed by the climate controlled availability of my 10x10 space. Spacious freight elevator and available carts to load make things really easy and safe. I had an account here a few years back and I’m pleased to see that the facility has been updated and improved. The staff is just as courteous and helpful as before. Thanks Sean and Sandra!!!
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October 2023 by maximus vonce
Fantastic storage facility for my classic Hot Rod. Grounds seems safe, and never even heard of any break-ins. Staff Is very professional, and courteous. Sandra the manager is top notch and always helps if I have any concerns. Great place and seems very secure.
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October 2023 by Jagger Godarzi
Hassan Godarzi: Sandra is excellent at what she does. She takes her job seriously and makes sure that the customer is always satisfied, which I appreciate greatly! I will be recommending extra space storage to all my friends and family. I love renting from extra space storage five stars A+.
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October 2023 by sruthi ganesh
I have been using extra space for 3 years now and it’s super easy and the staff are very helpful.I would definitely recommend to anyone looking for both short and long term storage.
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October 2023 by Elizabeth B.
Extra space storage at El Camino Real is such a nice safe place. We had our storage there for 2 years now. I needed help figuring out a smaller unit, as I have moved out a lot of stuff from the larger unit.Francisco was very helpful, very knowledgeable, polite, I can go on about all the good qualities he possesses. Excellent service.I was very happy with the unit he suggested and moved in the next day.This gentleman is a rare gem and wish him all the goodness in life.Thank you very much Francisco I will recommend Extra Space Storage to my family and friends.Elizabeth
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October 2023 by Bumble B.
Very friendly staff! Would recommend going here for storage. (I came here for cycle count and the front desk folks were really nice to me
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September 2023 by Bob H.
New and clean which is great. But the customer service is lacking. A few notes:1. Hand out a map of the storage area to find the unit easier. It is a maze.2. Better solution, put a map up in the storage area when you exit the elevator. Maybe add some signage at each row that shows the unit numbers in the row. Similar to hotel floor signage3. place signs in the maze pointing the way back to the elevator4. Respond to your email requests. I sent in my insurance paperwork in a week ago (twice) and nobody has responded that expensive insurance you require has been removed from the bill5. Indicate the insurance requirements so folks can bring in their homeowners policy to prove they have personal belonging coverage to save the $22 per month that Extra Space charges and lock purchase requirement ($29) on the website more clearly so customers are aware of the additional costs
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August 2023 by Lindsay H
Great storage center very clean and temperature controlled and very competitive pricing. My only issue is with the clarity of the price. When they quoted me the price initially they fail to mention that there is a mandatory monthly fee for insurance. I am fine with the fee as it is not that large and it is what it is but my advice is just be fully open about it with the initial price quote before I become hooked on a certain price. Otherwise they seem to be a great storage option.
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August 2023 by Faris Elgaroushah
Francisco and Sandra did a wonderful job helping me out and making sure that they provide the best customer service. Great customer service and I really recommend coming to this location.
