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November 2023 by Jon K.
Be careful with their bait and switch pricing.They may give you a certain price one month "to bait you into renting storage unit" and then charge more a month or two into renting.They almost doubled my price and stated "market" reasons. Tom the store manager had no empathy of situation and seemed to just care about making money, he would not issue me a credit.
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October 2023 by Lorraine M.
I've been using this facility for years. Clean and good helpful staff. Justin is great! It is much better than the previous companies I used.
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September 2023 by Guido Guido
Great customer support. Booked it online but had to make last minute changes. They accommodated seamlessly and quickly.Super clean and secure building. Definitely newer. They require their locks but it is easy to lock and unlock. Worth the small charge.
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September 2023 by Pryscilla Duran
Convenient, friendly and hassle free. 1st mo. Rent free was an appreciated extra. Just renewed my lease, Zack was super helpful, friendly & informative. I highly recommend this location for your storage needs. In addition to the excellent customer service the facilities are always very clean, safe, & secure.
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September 2023 by Patricia Nuguid
Extra Space Storage was great with keeping my items secure and very communicative. Tom and Gabby were great to talk to and helped me out when I had issues.
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August 2023 by Ce Z.
The storage is close to my apartment, nice and clean inside.Front desk is also friendly and patient.
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July 2023 by Kevin M.
My company rents a couple of units for storage. I was sorting some of our items, and I needed to move somethings from one unit to another. I couldn't find a push cart around. Tom over at Extra Space Storage was passing by and I asked if he could find me a push cart. He was kind enough to bring one over to me in a timely manner. Service like this is difficult to find now a days and I have to say its greatly appreciated. Thank you Tom again keep up the good work. Your kindness goes a long way.
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July 2023 by Larry Gassin
Wow! What a great experience. I moved from another private storage company's facility to Extra Space and couldn't be happier. The assistance and support was so helpful, friendly and professional that it couldn't have been easier to decide and to make the change. Each of the local team members I interacted with - Gabby, Tyler and Zack - were really great and that's no doubt in part due to the outstanding example and help provided from their manager, Tom Johnson. The people are great and the facilities are clean, new, well maintained, and secure. I'll also mention that their national (800) support team was no less helpful in answering some questions I had in completing my paperwork online in just a few minutes.This was a great experience and I only wish I'd known about them years ago. If you need private storage space, or are thinking of changing/moving, you owe it to yourself to check this location out.
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July 2023 by Ross Chadderdon
This is the best storage facility I've ever been to. Specifically, Extra Space Storage Irvine (6401 Oak Canyon).From the moment you drive in you'll notice the buildings look new and the grounds are always spotless and clean.If I have any questions, the guys in the office have been more than helpful. My go-to guy has been Tom. He's been delightful to work with and seems to have a good grasp of everything going on at the property.Super happy customer ?✅️ Clean facilities✅️ Fair pricing✅️ Good customer service✅️ Great Facility Hours
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July 2023 by Speacific View
Excellent Customer Service. I am very happy with the staff who helped me recently upgrading my small unit to a medium size, the same day and in a way most convenient for me. Comparing to other locations, this place has best overall rate. I will gladly stay here as long as they continue their great work in maintaining the rates stable. Not increasing them has been a major factor for me staying there.
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July 2023 by T T
We have been customers for 2 years. Since that time top notch customer service and advice. Today we came into the office and worked with Zach. Not only did he help us with knowledge and efficiency but also we saw him hustling around the property during the time we were at our storage unit. He was cleaning then later with a potential customer providing a tour, when with us at office he provided exceptional service. Great experience. Thank you we feel secure and safe storing our items knowing excellent staff like Zach are there.
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July 2023 by AA C
This is the place to rent I made a reservation and it got rented so easy and fast! Gaby was so helpful from helping us find the office location to the renting process gaby provided great customer service. such a smooth process. I recommend this place very clean easy and great prices.
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June 2023 by Jake Shea
Best storage experience at any extra space I’ve ever Been to!! Quick friendly people here who really care about satisfaction. Tyler help me cut my lock off and didn’t even charge me the $40 they normally charge. I’ve even been to one in Texas and it was comparable!! Extra space storage is top notch thanks again Tyler for all your help.
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June 2023 by Tiberiu Pál
Such a great experience with renting Extra Storage in 20 Post, Irvine. Thanks to Zack the whole process was smooth, clear and simple. Zack was very helpful and answered to all my questions.Thank You again Zack!
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June 2023 by kori miller
I just signed up with this storage sight unseen because a friend told me how much she was paying and made me realize that I was getting screwed every month over paying. Extra Space Storage has the best hours, the best prices, the best promotions, and the best service so far! I am looking forward to moving in and being a very happy tenant. Thank you for making my move so much easier and for accommodating my needs!
