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December 2023 by A S.
Linda was great and made the process seamless. Went above and beyond to help find solutions!
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December 2023 by Thomas R.
Fast and professional process. The team at the office was welcoming and had everything ready when I arrived. Great location and clean facility. Highly recommend.
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November 2023 by Jason G.
I've been there for quite a few years now. And even when things got difficult they were able to help. Thank you all so much and a special thank you to the onsite manager Thomas!
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November 2023 by Victoria Clearwater
Rented a space online and got a call immediately to let me know some specifics. Then got a follow up call when I hadn't checked in yet since the office was closed on the next day (not the facility), Sunday. We had planned to check in that day, so showed up and the folks were incredibly friendly, and noted that I got a senior discount...yay! Showed me how to get to my space. My lock was waiting for me there, as was a cart and we got everything moved in. The facility is super clean, super secure and easy to access. Highly recommend!
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November 2023 by Liz S
Linda was very friendly a patient with us when we signed for our storage unit and parking spot. We came back and she also helped us when we wanted to change our gate code a she had the same great attitude! 5 stars!
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November 2023 by J Santi
Linda,I wanted to express my appreciation for the exceptional customer service you provided when I came late afternoon at the storage store yesterday. Your thorough explanation and consideration of my needs, along with the options you presented, made my shopping storage truly enjoyable. I value your approach, which focused on assisting rather than pushing a sale. Your dedication to customer satisfaction is commendable, and I wish every storage store had the same level of commitment to providing excellent service.Thanks.-Jimmy
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November 2023 by Will D
I needed a place to store my cargo trailer on short notice. Linda and the team here were very helpful getting my reservation handled quickly. The space was clean and easy to access. Unlike some other nearby places, the aisles are wide enough to easily maneuver a truck/trailer.
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October 2023 by Pat L.
This is my first experience with Extra Space Storage and I can't say enough good things about them. On the day of my move when I was moving from one house to another in the same city, I found out there was a problem at the new house and we were not able to unload our furniture. This was on a Saturday within two hours of arriving at the new house with a truckload of furniture. I had never used a storage facility in this city prior to this incident and was feverishly checking on my mobile phone for a facility closest to my new house. The phone popped up many and it was hard to figure out which to go with in terms of distance, rate and reviews so out of desperation I went with Extra Space Storage which had an address close to my new house that I recognized. They were truly a God-sent. The first person I spoke to was so helpful when I explained my requirements which included needing multiple large storage units within proximity of each other, able for moving truck to drive right up to and unload and hopefully a fair rate and without a long-term commitment as I didn't know how long I would need the units for. The young man I spoke to immediately jumped into action and found me 3 units of 10' x 15' each in close proximity so our moving truck could unload all our furnishings without having to hunt down each unit. I know this was just lucky based on their available inventory. Not only did the young man who helped me who was out of AZ but was able to quickly set me up with three units but also informed me that there was a "first month's free special" that will be honored even if I don't rent beyond the first month; truly incredible. Even though the registration and payment of these units can be done online without requiring a visit to their facility's office, I wanted to make sure I check in with the people at the office since I've never used their service before and had only used one other storage service in another city years ago, I wanted to make sure that I knew how to enter and access each unit correctly before their office closed for the rest of the weekend since I would be bringing a huge moving van into their facility. This was at 4 pm on a Saturday and their office closes at 5:30 pm and is not open on Sunday.So my husband and I rushed to their office and our GPS guided us to the back of their facility with no office in site. When I called their facility's office, the assistant manager, Linda, was so sweet that she asked where we were, what car we were driving and immediately drove up in her golf cart to meet us and showed us where our units will be and how to access each unit which was a very simple process.Afterwards I got to visit with both Linda and their manager, Thomas, who was also phenomenal too. Just great people who excelled at making feel customers valued. Definitely 5 stars. I would not hesitate to recommend them or may very likely used them again.
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October 2023 by Taymour M.
Thank you Linda and Thomas for the professional and lovely service in helping me get the storage unit. Highly recommend!!
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October 2023 by Jim Combs
I had the opportunity to meet Linda while at the facility. She was very helpful and made my visit here enjoyable. If your visiting this facility it will be your good fortune if you deal with her. I live in Cincinnati Ohio and travel the whole country and it's a very pleasant surprise to run into someone as her.
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October 2023 by Gina Renne
Linda was such a welcoming person. It’s because of her and how clean the storage units is why we went with you. Linda was so Happy she made us laugh and put us at ease for making our move. She explained all the steps very clearly and helped us understand the locks and security you provide.
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October 2023 by Ted Ostler
My experience using extra space storage on sand canyon in Irvine has been the best. Linda Serafica is awesome!! I have been renting space here for years and she is friendly and so good at helping me with everything I needed. I highly recommend this place and definitely ask for LindaTed Ostler
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September 2023 by Estheticx Obsession by Linda Elizabeth
Always the best of experiences with office staff, and trusted locations for my business equipment. Thomas was the most efficient and got the job done!
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September 2023 by Lea Martinez
Thomas was super well spoken and super helpful. Very friendly and informative. Did an incredible job!
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September 2023 by Bonita Teeter
Very nicely maintained storage facility close to home. We were assigned an easy access spot for our travel trailer.Security gate coded, fenced in. HelpfulDesk. Clean. Courteous.
