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January 2024 by Dee Dee Nolley
Overpriced and horrible customer service. Very rude front desk staff. Operating hours are also terrible for what you are paying, the gym should be more accessible. We are paying for them to be there and open for business, but they have their own hours. Should be extremely accommodating and accessible for $300 a month. They should do better.Still waiting for manager to contact me. She played phone tag during holidays by not calling when I said I was available. Now not a word. Again! Horrible customer service.
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December 2023 by Jerry Callo
Considering how much they charge for a membership, I would expect it to be better. There is a lot of issues that they either don’t fix or fix poorly.Most of my complaints have to do with the men’s locker room where the showers, jacuzzi, sauna and steam room are.It almost always looks like this in the evening:- You’ll see dirty towels, plastic cups, and razors on the floors around the showers and jacuzzi area.- Jacuzzi is usually foamy, cloudy, low on water and smells like musty feet.- Showers are usually low on soap, bottles are nasty, there’s pubes all over and there’s usually at least one broken shower but sometimes more.- No clean towels.- Shower tiles are moldy/rusty look like they’ve never been cleaned.- All the boards in the sauna look like they’ve been soaking in sweat for the last 10 years.As far as equipment goes, I haven’t seen any issues with the stuff inside. The rooftop needs some help though. The track, turf and most equipment looks pretty bad I don’t think they’ve ever updated or replaced anything up there and generally nothing is put away.They love to close for multiple days or close super early on and around holidays, you know, the times when you actually have the time off to come here? If there’s a holiday on a Friday they’ll close for the entire weekend.The last complaint is a silly one, I don’t know why they can’t get this right. The water and ice machines are always broken and they’ve replaced them multiple times with ones that look even more used and they don’t work well.Overall you can tell they fix things really cheaply and poorly and don’t renovate when things get nasty. The sad part is it’s still the best club around so we all just accept the mediocrity.
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September 2023 by D D
For what I’m paying membership? Violation of terms. Im paying to utilize facility at operating hours and I couldn’t! To be bothered every weekend by that crowd of non members castings!!! Did you ask agreement of actual members? It’s been for a month I can’t use pool on my weekends. No respect to members and no privacy. Horrible customer service, random crowds of casting people for some fashion show. Are you a gym or casting space?!? If you collaborating make it at non operating hours. At least show some respect and privacy for your actual guest that bringing money to you!
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August 2023 by Ken Trader
I love this place. Ashley Morgan in membership is the best. She treated me and my guest first class all the way. The staff is extremely friendly and provided great customer service. This particular club has a special place in my heart. Ashley Morgan is a real asset. Treat her well Equinox. Thanks for hosting me on my trip back to OC and will look to buy a universal membership where I can access the club when I do business on the west coast!
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July 2023 by Laura Buckle
sports club is my local equinox- it’s Clean- friendly staff- good classes etc- however I WISH they had a juice bar/protein shake bar. I visit the Culver City location frequently (which has earth bar attached) and that is a huge plus point for me.The canteen style set up at sports club OC is pretty dated and honestly the food just isn’t THAT great…I work long hours so being able to grab a smoothie day or night is ideal. I also wish there was a 5am class of some description for us early birds.
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July 2023 by Maryam J
I have been a member there for over 10 years and it's sad to say that their customer service and over all, the club and amenities are little by little getting less and less satisfying. The staff at the front desk are literally clueless of what is happening. If there's an issue, they say please leave your number and we'll get back to you or a manager will get back to you and no-one will call back. It has happened to me a few times. Recently, I had a few issues to be discussed, and I kept getting pass around between concierge and assistant manager and it's taking seriously months and still nobody had help me out, no body wants to take accountability for the mistakes they made. And for a club that the membership fees are quite high, you'd expect a better customer service. If you are looking to become a member, please look around more and check out other clubs, I won't recommend this one
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July 2023 by Divine Passage
Great location! 5 stories of gym and amenities. Plenty of machines so you don’t have to wait. Giant parking garage with free parking with validation. Super clean. Very friendly staff!!!
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June 2023 by Edith Price
Equinox Sports Club Orange County is a disappointment. The equipment's are poorly maintained. The trainers lacks expertise and fails to provide proper instruction. It's a waste of time and money for anyone looking to improve their health.
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May 2023 by Jarren San Jose
This equinox has basketball courts, paddleball courts, and has a rooftop working out area. It’s clean and they have an executive level membership here, too, that has a special locker room and parking situation. You can park at the a garage here otherwise and get validated at the front desk. This gym is pretty close to everything like Diamond Jamboree and South Coast Plaza and the airport
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March 2023 by Julia Miller
Just another update on how amazing this Sports Club is. Jordan was super helpful at the front desk and and just went the extra mile with customer service. Highly recommend this gym. It's truly worth the investment. Thank you Jordan for enhancing my experience at equinox!
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March 2023 by Adam Green
Great place for gym.I use Equinox first time and very likely.Customer service was great .Thank Corey and Rebecca for help !!!
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March 2023 by Jeremiah Jordan
this place is actually INSANE!!!! the most exquisite gym i’ve ever been to. i cant even name everything that i used at this facility it’s so nice and the membership is expensive, but honestly so worth it if you’re actually going to use the facility!
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February 2023 by Shelby Rankin
I’m sad to see all of the one star reviews but at the end of the day, everyone has a different experience.For me, this place has become my escape and my mental safe haven. It’s expensive, but paying this price isn’t just about a gym, I’m paying for peace in an environment I feel welcomed at.Everyone is so nice from the people at the front always saying hi and bye to me (aka acknowledging me) to the trainers that run the classes here. Shoutout to Ashley Moore’s energy bringing me to life. And I appreciate Katrina’s big smile that always makes me feel welcomed.Maybe my perspective is different coming from smaller corporate gyms so this place looks and feels like Disneyland to me. But it’s clean, the locker rooms are relaxing, and the sauna/steam rooms are roomy.If I had anything else to say, I’d say I wish the cafeteria was a little more inviting, maybe comfier chairs, but that’s a very external thing.*Also—please bring back the ice bath, I was SO EXCITED and then one day it was gone and I was like nooooo.<3 Equinox 4 ev
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February 2023 by Niree Kodaverdian
I’ve been trying to cancel my membership here since August (it’s now mid January) and it’s been a hell of a process. They put a freeze on my account and charged me $150 for the months of January-March. I showed them a medical note and finally canceled my membership today but they won’t refund me the freeze fee for February and March, even though we’re in January! Never signing up with Equinox again.
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January 2023 by R J
Unfortunately, this place has gone downhill. I was a member here for 6 yrs. Referred at least 4 new members.The new assistant manager is very incompetent in what she does. If this place asks for top dollars, they should provide top service. Which what used to be the case. personally know around 6 ppl cancelled their memberships and I was holding up until 2 days ago. I would not recommend this place whatsoever.As far as equipment, definitely below average, old and nothing exceptional. The main thing this place used to sell is customer service which is not the case anymore. Will no be surprised if it shuts down with the amount of cancellations that have been going.
