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May 2024 by Allen Ma
DO NOT come to this gym and definitely don’t sign up their personal trainer.1) My trainer is unprofessional. Only count reps and always get distracted. And I have no results after workout compared to other training sessions I have done in the past.2) Very crowded during peak hours and tiny environment with minimal equipments3) Bad customer service as many said. NOBODY WILL CARE ABOUT YOU ONCE YOU PAID!Update: received my membership and personal trainer refund after investigation.
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May 2024 by Taylor J.
This review is for Annie H. The membership Advisor. I considered joining Equinox and had many questions. Annie was absolutely incredible, she's extremely knowledgeable of the Company and local clubs. She was there to answer every question I had and gave me the opportunity to process my options! I ended up joining and utilizing the SoCal Region pass. Thanks to Annie I felt really confident in joining and am so grateful for her and her experience!
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April 2024 by Natalya Weekes
Terrible customer service. The reviews speak for themselves. You’re providing a service (badly) to consumers and should consider implementing some more inviting ‘policies’. Get your heads out.
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April 2024 by Megan Mujica
Outdated and small. Workers are nice though.
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April 2024 by Lexi N.
Equinox Newport has recently undergone a significant transformation regarding their spa! I love all things beauty, facials, and skin rejuvenation. The gym over all is a wonderful place that is safe & professional. Being a member here for the last 4 years I have yet to meet the spa staff I booked a facial with Sam at the spa and she not only sculpted my entire face but gave me insight on how I can keep up with this at home: We did a 50 minute facial sculpt massage with unique skin care being used during the session. She was so kind, welcoming, and knowledgeable I booked a microdermabrasion for later this month with her & would HIGHLY recommend coming to Sam before you head to grab some Botox or a facial elsewhere. Thank you Sam & Equinox for bringing such a professional skin expert on board!
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March 2024 by Rufus Wade
This gym is too small, very limited on equipment, over priced...
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January 2024 by Cw S.
Great gym and great location. The staff there is also very attentive and friendly. The gym is also kept very clean.
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December 2023 by Siamak Lorestani
Not one of the best Equinox locations. Also, need your own locks in the locker room.
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December 2023 by Chris M.
Good clean place. People are friendly and it's not crowded. Weight machines are laid out perfectly right near the lockers. Music is terrible and loud so I didn't give it an excellent. (99.9% of the people wear earphones anyway to block out the music so they might as well turn down the volume.
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November 2023 by Calis A.
It has been years since I've been here and you still need a lock for the lockers. We pay too much for a membership for that.
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September 2023 by Sean ..
Small compared to other Equinox locations but it's put together well. Everything was clean and equipment worked great. I don't know what others mean about the equipment being old. What do you want? Two day old machines everywhere? Probably the people that wear clothes into the steam room. Oh, and bringing your own lock is not something to complain about. You make at least six figures to be a member here, go buy a lock.
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August 2023 by Jc Velasquez
Was supposed to sign back up but i changed my mind. Their customer service is the worst! The membership advisor - Michael Raether said that they don’t do “same day workouts” and i need to setup another appointment with him in order to do a trial. Definitely not coming back here.
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August 2023 by waseem khoder
By far the worst equinox I have been to, old machines, squeaky ones as well ( like the leg abduction ones) and the worst part Mathew at the front, he was talking to a girl who is probably taking a break from her work out and when I asked him about directions for the lockers, you can tell that he got annoyed and all he cared about is returning to his conversation. I validated my parking ticket and the indicator light didn’t light up and when I asked Mathew on the way out about , he was talking to the same girl ( 90 mins later) and he just blurred and shrug his shoulders and didn’t want to help. Definitely not equinox experience
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August 2023 by Jc V.
Worst customer service!! The membership advisor - Michael Rather was so thirsty he wanted me sign up the same day of my visit. He didn't even provide a trial workout. I'm never coming back.
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August 2023 by J Patel
Out of all the equinox gyms in socal, this one is probably the worst one. Old. No lighting. Bring your own lock for your locker.
