-
October 2023 by Colleen Kosoy
App does NOT work!! Been trying for a month!! Stupid. When I phone a location they don’t answer, and NEVER return a call ?
-
January 2023 by Amy Keelin
Tried to call DryBar customer service/corporate and it was answered by MedicAlert bracelet sales & automated answering service. This after 6 months of the manager for the Rancho Cucamonga location not returning any messages EVER. Don't waste your money - especially on updo's because they call out after 30 minutes and the managers refuse to help.
-
December 2022 by Gail Eskew
I can’t believe how dry bar has changed.. it’s not same quality
-
August 2022 by lovemykids4jv J
The Drybar in Irvine, CA, is the worst Drybar I have been to. If you are the owner I think it’s time to consider staying onsite and training your staff. Especially the ones that sit at the front desk. Most of the hair stylist are pretty good, it’s the front desk and they seem to think it’s okay to cancel appointments at the last minute and then pretend they tried calling 30 minutes before I was do to arrive and then when I arrive she pretended like it was a regular occurrence for them to cancel. When if I cancelled 30 minutes before, I would be required to pay for a full blowout. Also, I went into book an appointment at another location and it looks like someone cancelled my membership and deleted my card payment. I have tried getting in contact with Corporate customer Service, but still three weeks later, no follow-up from customer service.
-
June 2022 by JJ T
Dry Bar Management, please re-evaluate your staff at the Dry Bar Studio City location. This is not a one time bad experience, Ive been to the Studio City location several times thinking it will be better the next time, but sadly no. As a business, the price reflects either the customer service or the product/ the skill, but neither of those were achieved at the Studio City location. I booked an appointment for dry styling ($35), so I washed my hair the night before. Arrived at the appointment, told the stylist what style I wanted and she got started with the styling. When I went to go pay at the front, I was then told by the staff at the desk the cost was $55. I told her I booked the Dry styling, and the lady said that anytime they turn on the blow dryer it will automatically charge as a normal blow out. I was confused because 1) I did not know about this 2) the staff knows about this policy, then shouldn't they have asked the customer/let the customer know if a fee was involved? I feel like I was forced to pay the amount without even given the option not to.Thinking back, the very inside layer of my hair was at most can be considered as "slight" damp. She told me their policy was not to use hot tools on damp hair which I understand and appreciate. The problem is not about the extra cost, but it is the fact that this policy was not communicated at this location. And the way the staff handled the situation, they could have either told the customer before starting saying FYI .. I always drive the extra distance to the Encino location (and I would have gone here if the time I wanted was not booked out already). To be clear, I've been a customer at several locations. I've never encountered issues at other locations; however, at this location I have always left unsatisfied and feels management needs to do something about this.
-
June 2022 by JJ T
Dry Bar Management, please re-evaluate your staff at the Dry Bar Studio City location. This is not a one time bad experience, Ive been to the Studio City location several times thinking it will be better the next time, but sadly no. As a business, the price reflects either the customer service or the product/ the skill, but neither of those were achieved at the Studio City location. I booked an appointment for dry styling ($35), so I washed my hair the night before. Arrived at the appointment, told the stylist what style I wanted and she got started with the styling. When I went to go pay at the front, I was then told by the staff at the desk the cost was $55. I told her I booked the Dry styling, and the lady said that anytime they turn on the blow dryer it will automatically charge as a normal blow out. I was confused because 1) I did not know about this 2) the staff knows about this policy, then shouldn't they have asked the customer/let the customer know if a fee was involved? I feel like I was forced to pay the amount without even given the option not to.Thinking back, the very inside layer of my hair was at most can be considered as "slight" damp. She told me their policy was not to use hot tools on damp hair which I understand and appreciate. The problem is not about the extra cost, but it is the fact that this policy was not communicated at this location. And the way the staff handled the situation, they could have either told the customer before starting saying FYI .. I always drive the extra distance to the Encino location (and I would have gone here if the time I wanted was not booked out already). To be clear, I've been a customer at several locations. I've never encountered issues at other locations; however, at this location I have always left unsatisfied and feels management needs to do something about this.
-
April 2022 by Niece Stark
The Drybar in Irvine, CA, is the worst Drybar I have been to. If you are the owner I think it’s time to consider staying onsite and training your staff. Especially the ones that sit at the front desk. Most of the hair stylist are pretty good, it’s the front desk and they seem to think it’s okay to cancel appointments at the last minute and then pretend they tried calling 30 minutes before I was do to arrive and then when I arrive she pretended like it was a regular occurrence for them to cancel. When if I cancelled 30 minutes before, I would be required to pay for a full blowout. Also, I went into book an appointment at another location and it looks like someone cancelled my membership and deleted my card payment. I have tried getting in contact with Corporate customer Service, but still three weeks later, no follow-up from customer service.
-
June 2021 by RHEA S
I and a group booked reservations at 4:15, for which we were on time. They had us wait 50 minutes before actually letting us in to get our hair done. The person that did my hair was told that I needed it to hold until tomorrow morning, for my graduation. I showed her a photo of what I wanted. She did not do my hair as the photo showed, and exactly one hour after my appointment all of the curls were completely gone and I now have to completely re-do my hair for nothing. I want a full refund, because I essentially just paid to waste my time for over two hours.
-
June 2021 by Danielle W
I was a bar fly member for a while and would go to ************ and then SF, the staff at every location is horrible. They are so rude. One of the girls at the ******* ** location was so extremely rude to me I even called the manager, the manager assured me they would credit my account and of course it never happened. I had asked the stylist to give me a ton of volume, she didnt so I asked again and she said ** sorry are you the one with the license it was so mean. Just this last week I called the call center and made an apt to get my hair done, I am pregnant and so sick it makes me Nauseous to wash my hair myself, I was so happy the ************ location opened back up, once I got to the salon for my 4:15 apt they said I didnt have one. The call center man never actually booked my apt, I called the call center to see what happened and they said he tried to call me back (he never did) and he said our call was disconnected, it was NOT we both said by. Just over all a horrible experience DO NOT go there, there are plenty of hair stylist who want to work and to do your blow out. This mass marketing of a business has truly ruined the name.
-
May 2021 by Charlotte U
I was charged a cancelation fee. First and foremost, l called the number provided on your website and knowone answered or responded.As know-one picked up then l tried calling the store as l knew l would be five minutes late and include the hassle in finding parking as it doesn't state anywhere on your website that there is no parking after 4pm as it goes to the restaurant next door.When l finally made it, l walked in at 6:55 and was barely acknowledge. l waited to see if any of the two women would at least say something as l had come in greeting and explained that l had been calling to inform them that l would be about 5 minutes late. The one hair dresser proceeded to let me know that she would not be able to take me. l mentioned that i could wait around and she proceeded to say that they were closing. i then left the shop and was suprised then proceeded to google at 8pm. There were no other customers in the store. l have never experienced such treatment anywhere especially a drybar! my experiences in NYC have always been amazing customer service. ,l can't see how l am now being charged a $20 fee when according to your rules we have an allotted two hours to notify the studio about any changes. The worst is the emails and customer service line does not work! I will be contacting my bank next as this is absurd.
-
March 2021 by Cindy
3/11/21 Went to the Drybar location in Summit, NJ I had to return a shampoo product that was purchased 6 days ago with the original receipt. The lady at the front desk said i couldn’t return it i have to go to the original store I purchased it from to return it. Policy states “Products that are purchased from any Drybar shop location may be returned to any Drybar shop location within 30 days of purchase for a full refund to the original form of payment as long as it is accompanied by a receipt.” I left I am not going to argue just to go back and forth and decided to write this complaint on this situation if this policy is put here in place why is you employer stating she can’t do it and that I’ll have to go to the original location the item was purchased to make the return that was unacceptable when I have all valid requirements to make this return.
-
December 2020 by Mel C
So I have had a Barfly membership for a while. I recently decided to cancel for financial reasons. I was told that canceling the membership was easy. I submitted a request for cancellation on November 14th. I have sent 3 emails about this issue and called at least 10 times and spoke with supervisors who could not even guarantee it will be canceled! I was charged for another month days after I requested my membership to be canceled. I requested a refund for the $80 charge, but have not gotten a phone call or email back for anything! The website and auto response emails state that someone will be in touch within 48 hours. No one has contacted me and it has been almost a month!! I was only canceling because of hard times, but this would make me never have a membership again with Drybar!
-
May 2020 by Anthony G.
Worst online purchase experience I have ever had. Ordered one hair dryer for Mother's Day and never received an order update or tracking number. Sent emails that no one responded to. Called in multiple times to be told someone will get back to me and no does.A month later and another phone call, I have to wait another three days to see if someone will respond to my issue. Unbelievable.
-
August 2019 by Jessica Farrell
If I could leave negative stars I would. I love my Drybar, the receptionists are great as are the stylists. I’m so sad because the corporate customer service was beyond. Key work here WAS. Something changed. Policies have changed and customer service went out the window. I received a 10off text, and popped in for a walk in appointment. When I gave the receptionist my phone with the text she said she couldn’t apply it. I have done this a million times before, and it was always fine. Not things have changed. You HAVE to book online, to use the coupon, AND not on Saturdays. It does not say this on the text!!! I’m so tired of false advertising, or deceiving advertising, it’s the first sign that a company is failing its customers. I called corporate, as I was told maybe they can apply it in the computer, I called as was surprised to get someone in the Philippines, who sounds like a parrot, repetitively saying the same thing over and over again. They told me there was nothing they could do. So sorry. I asked for a supervisor, he came back 4 times to get me to not speak to a supervisor, the the same exact pero son pretended to be a supervisor with a slightly high voice !!!!!!! I refused to speak to them, and asked for a real supervisor. Honestly I think the third person was the same man with an lower voice but i can’t say for sure. They had the exact same vocal pattern and said the exact same things. I’m not an idiot. This company used to have the sweetest, most caring customer service based in the US. Now their support is complete trash and they can’t/won’t do anything to alleviate any issues that arise. I highly suggest finding a better company to put your dollars Into. I’ll be using my local “Blo Out Lounge” more often because of this! No more dry bar for me! It’s too bad Allie let go of control, the company she created has gone down the drain.
-
February 2019 by Cummings Family
I called customer service looking to see where my order was. The person had a hard time understanding the English language. I did not get my question answered, asked if I was talking to someone in the USA. Was told no, so I hung up. They called back and told me not to order again and used the F@$! Word. Nice customers service Allie!! For an upscale salon and product I expect more from your company. I don't mind paying your prices, but the sheer disrespect is very distasteful!!! You have lost a loyal customer. Sherry
