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November 2023 by Ami R.
I just had a really disappointing experience at this place. I went there based on good reviews, but the service was horrible. The staff seemed knowledgeable about bikes, but they were completely lacking in customer service skills. Throughout my visit, they had a bad attitude, and to make matters worse, one of their workers almost hit me with a big red truck as I was leaving. Not only that, but I also witnessed the same worker driving recklessly, speeding, and tailgating other cars. It's really not cool and I wouldn't recommend this place to anyone. When you have a company's logo on your car, you're always representing that company, so it's important to act in a way that reflects the image you want to convey for the company.
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October 2023 by David M.
What a great experience I've had numerous times at Cycle City. Jeff has been very forthcoming and informative letting me know what my bike needs how to take care of it, etc.. They have gone above and beyond to make my bike safe and repaired on time and giving me fantastic estimates and taking great care of me can't recommend the place enough.
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October 2023 by Scott Roder
Hands down best shop I’ve been to; Great prices, awesome dudes. They take real pride in their work and are true professionals who go above and beyond. If I could give 10 stars I would.
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October 2023 by Ali Tehrani
Cycle city is probably the most fair bike shop in the area. Highly recommended
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October 2023 by Nicholas S.
Have had a bad battery changed as well as a few sets of tires those were pretty good jobs. The clutch cable adjustment they did made it feel pretty horrid till I fixed it. Had asked Jeff about my brakes such as getting the fluids flushed since I had seen separation in the reservoirs. He said they had taken a look and they seemed good. My abs failed shortly there after and my rear tire full locked and wasn't able to unlock in-time to steer out of the accident. Though he saved me some money that day I've definitely paid for not getting it done trust your gut.
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September 2023 by Eric K.
They pu my bike in Back in april for a gas leak after not hearing anything I stopped by. Spoke to Service manager Jeff gave me a 1800 repair estimate complete carb rebuild , I saw my bike in service dept and noticed the the seat/ tank was never take off. I had put some tape on , tape was still there. i walked out disapointed. The onwer was walking in and saw my frustration, I told what Service manager said. He said he would look at persoally and that he worked on Honda Magma'sWeeks later I was finally called again and was told that they cant find the parts and was tubes needed to be replace and where discontinued by Honda but someond maybe makes one in Brass. Weeks later they could not find parts etc. I said ok just bring bike back.I was told that Onwer was sick and they could not do. weeks went by again I went into shop meet with service manager, I was told that delivery truck was broken and they could not deliver. He then said you can ride the bike home. Service and emploee where eating lunch they just smirked and laughed . The bike would have leaked gas and caught on Fire ,WTH. I asked for owner to call me never did!I called next day later acting like another customer and asked if they could PU my bike, They said yes tomorrow am when onwer was in. So much for truck being broken.I asked just bring bike back nothing happened. I finally called again and said I was going filie a law suit . Wow bike was then delivered right away! they had it for over 5 months!!Onwer then gave a list of discontnued parts. I did check and parts where yes discontinued. I tired to find parts. finally gave up and sold the bike for 800.00 and told the guy who bought the info, i was up front with him.Jake who bought the bike took bike apart and the parts that they said where bad where fine . it was another gasket and screw in carb was stuck and that was the problem. Easy fix he said. He fixed it in 2 days and now is riding it WTF. He fixed in his garage in couple hours I think they just wanted to make big bucks or did not care IDK Sad I am out of great bike!!! I paid 2500 plus new tires brakes battery etcBeware of Service manager !!
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September 2023 by KC M.
Good prices and I was in and out for a tire change within the hour. The guys that work there are very good, highly recommend.
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May 2023 by Leo Lai
My wheel got screwed by CycleGear lake forest in the neighborhood, and I ask Cycle City if they can take a look. Super fast and friendly, even though they can't fix this time but I'll visit them in the future when needed. I have to insist on paying otherwise they were not going to change me a penny.A very honest store l shop.
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May 2023 by Mike
They told me last week to drop off my 12 year olds 50. My boy was so happy he did his part. Roll it in and this mec told me no and to get a better job and buy my son a real bike! And infront of him.
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May 2023 by Matt L.
Whatever your needs are in the motorcycle department whether you have a cruiser , a sport bike an adventure bike, or off-road bike.. Basically if it has a motor and two wheels this is the place to go. Justin the owner goes above and beyond in customer satisfaction. Great service, great price, and great peeps .Just recently stopped in two have new shoes put on. In n out in an hour with appointment.I've brought all my bikes here.
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April 2023 by Amanda H.
I nothing but raving reviews for Cycle City. Justin was there to assist me for a wheel/tire and gave me the best service! This shop is so clean and conveniently located. I highly recommend this shop for all motorcycle needs!
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April 2023 by Lucian L.
Justin and his team are true professionals. I had a vibration in the front end of the Harley for years and took it back to Harley twice and they said that there was nothing wrong even though there was a ton of weights on it. Justin came and picked up the bike with his mobile Lift and took it. They installed new tires, balanced them, performed a three hole oil change, and went through the bike. We did Arizona bike week and the bike has never been better or smoother.I would highly recommend he and his team, as they are true professionals, and take the time to make sure all of the details are covered
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March 2023 by jeff h.
I been to a lot off shops in my 40 years of riding and let me just say "THESE GUYS ROCK !!! " the prices for everything is always bottom line and there service is top notch. Very solid shop and always recommend to anyone and everyone.Justin will take care of you !!!!Worth the drive and effort.
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February 2023 by Matt Leighton
I've used this shop with two motorcycles over the last several years. The crew is great and three other is very knowledge, friendly, and professional. This shop cares about it's customers and do a great job. Don't hesitate to take your bike here. I even had them do my first service on my new Hayabusa instead of going to Suzuki Dealer.
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January 2023 by Luke Ferguson
I have taken my bike here a few times, yet every time I have I’ve been nothing but dissatisfied. The last time I brought my KX 250 in for a very easy fix, which was just replacing my Kickstarter, but when I got the bike back, it has never worked since, this was about a month ago now. They also told me they threw in a brand new spark plug because they were saying that was an issue but when I pulled my spark plug out a couple days later, it was definitely not brand new spark plug was definitely not brand new looked like the spark plug that came from the factory when I first got the bike.
