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April 2024 by Todd McTallguy
The worst pharmacy in the history of the universe. Hey, we're ordering what you need. Few days, call into the most awful automated phone system ever that doesn't register numbers input from an iphone correctly, spend 15 minutes on hold. Well we don't have what you need, call back in a couple of days. Wait, so you're saying it's on ME to call YOU because you can't keep it in your "que"? Ya, these people are worthless. I will call EVERYDAY, several times a day, just because I have the time to do so. Maybe, just maybe, try doing your job over there and taking care of the people that come in every month, same day, same time, for the same thing. Actually, ya know what, I'll bet I can find an "online service" that will deliver. I hope CVS goes out of business.
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March 2024 by Jason Cook
I used automated system to refill prescription for my daughters rescue medicine for asthma and it said it would be ready the next day after noon. I went in a 7pm and was told sorry insurance didn't cover it for another 2 days, so they didn't fill it. I said can I use discount card (GoodRx)? and of course "our system is down for discount cards" which sounded a lot like "we don't get reimbursed as much for that, so no you can't use that", BUT you could pay 8x as much in cash. $$. Without much recourse for an essential medication, I said I'd pay cash. OK come back in 10 min. I came back in 20 min to be sure they had enough time and instead of being able to just pick it up, then had to go to the back of a long line and wait another 10 minutes! Ultimately I think insurance is to blame for almost all of the issues, but the pharmacist was cold and not apologetic for the illogical and inconvenient process.
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March 2024 by Alex Kravtsov
My order was picked up by someone else, and CVS do not have an option to complain about this.
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March 2024 by Sozy K
Mixed Experience at the Pharmacy:
I recently visited the pharmacy, and while I can't generalize about all the staff, I must express my concern about the level of customer service provided by some workers. Unfortunately, my experience included encounters with individuals who were notably rude and seemed to lack the necessary knowledge and disorganized. My advice would be for staff to avoid bringing personal problems and bad attitudes to the workplace. I hope some changes happen here. It used to be a great pharmacy.
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February 2024 by BVNA
I’ve had nothing but positive experiences at this location. First my passport picture and the help I got with the photo machine. Today I have to thank CODY for his patience and great care he took to help me once again at the machine and transfer CD photos and videos to a flash drive . YAY!! SUCESS and GREAT customer service. Shout out to CODY!!! Thanks for your help.
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January 2024 by Zenmaster
There's something wrong with CVS in general, when you send over an electronic transfer request, they automatically deny them. I just had four requests sent over via Amazon home pharmacy and each one of them were immediately denied by CVS. I don't think they have a right to do that. I'm the one initiating the transfer and they have no right to hold my prescriptions against my will.I spoke in person with the pharmacy manager and he said that the other pharmacy should give him a call. I told him that to do with electronically and that CVS needs to respond with the transfer. Everything is supposed to be done electronically so there is a record. Another pharmacy is not going to sit on hold until they decide to pick up the phone over there. So I'm giving this pharmacy at one star because of their rejection of automatic transfers to other company pharmacies, lousy customer service and because of their outrageous prices.I advice anyone to go through Amazon Home pharmacy instead. You can set up automatic refills and use your Amazon card to pay. And it's way cheaper. One medication CVS was going to charge me $89 and Amazon pharmacy charges $17 same medication, same prescription and no insurance!Goodbye CVS with your horrible customer service , inability to fill prescriptions, lack of communication and your prescription goes for weeks without being filled, horrible hold times, and outrageous prices.
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January 2024 by Christina “tina” Maldonado
Terrible place. They will put you on hold and say there is one person ahead of you then answer and tell you there are 2 people ahead of you and then hang up. The staff is rude and unprofessional. You can speak to anyone because all they do is put you on hold.
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January 2024 by Sunny
There's something wrong with CVS in general, when you send over an electronic transfer request, they automatically deny them. I just had four requests sent over via Amazon home pharmacy and each one of them were immediately denied by CVS. I don't think they have a right to do that. I'm the one initiating the transfer and they have no right to hold my prescriptions against my will.
I spoke in person with the pharmacy manager and he said that the other pharmacy should give him a call. I told him that to do with electronically and that CVS needs to respond with the transfer. Everything is supposed to be done electronically so there is a record. Another pharmacy is not going to sit on hold until they decide to pick up the phone over there. So I'm giving this pharmacy at one star because of their rejection of automatic transfers to other company pharmacies, lousy customer service and because of their outrageous prices.
I advice anyone to go through Amazon Home pharmacy instead. You can set up automatic refills and use your Amazon card to pay. And it's way cheaper. One medication CVS was going to charge me $89 and Amazon pharmacy charges $17 same medication, same prescription and no insurance!
Goodbye CVS with your horrible customer service , inability to fill prescriptions, lack of communication and your prescription goes for weeks without being filled, horrible hold times, and outrageous prices.
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November 2023 by Darlene Welling
I like this location. Usually has what I want Great customer service and friendly. Shout out to Mark!!! Thanks for your help.
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November 2023 by Luke H.
I've been coming to this pharmacy for a year and have grown increasingly more frustrated with their performance. They've had two very common medications that i take on "back order" for literally months now. I gave them the benefit of the doubt for the first month or two but it's reached the point where i'm convinced that they're not even trying. I'll be transferring to a different pharmacy as soon as I am able.
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November 2023 by Minoo M.
Stories like this happened to me several times at the pharmacy there, so I decided to write about it. I was there to pick up 2 refills which were ready to pick up. I also asked if i could refill another Rx ( very easy one), the pharmacy technician said pharmacist is going on break, cant be filled for another hour. So u need to come back later. I am a registered hospital pharmacist, I know it takes 30 seconds to fill and check that Rx. It was a blood pressure medication, but they sent me home and asked me to come back again for it. Even though no other patients were there. I realize pharmacists need to take a break, but i would never send a pt home and have them come back again if i can fill their prescription in 30 seconds!! You are actually decreasing patient compliance. I have decided to go to mail-order Rx so i wont have to deal with them anymore!
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September 2023 by Dee Vee
Gouged by CVS by charging more than $38 for a 5 day course of ZPAk. Mislead by the Pharmacy stating that the medication is not covered by United Health. United later confirmed that they do not have an alliance with CVS. Can someone from CVS stand up and correct this? This is day light robbery and needs to be addressed immediately.
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August 2023 by Socorro M.
If you have a prescription that needs to be filled, I strongly urge you go to a different pharmacy. The pharmacist here are the most rudest I have ever experienced. Not sure how they still are employed. I had an emergency medication I needed to pick up for my mom. After she received a text message it was ready we went to pick it up and were sent home for the third time because either they were out to lunch or no one was available to help even though they sent a text message it was ready for pick up. Three days in a row for medicine that was an emergency. It's beyond me how they can have such a careless pharmacist staff. Absolutely the worst pharmacy ever.
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July 2023 by Geradine J.
I almost didn't come to this pharmacy because of all the bad reviews but then I saw on Yelp that all the CVS in this area has bad reviews. Lol I came in around 2pm today. While I waited for my prescription/ consultation with the Pharmacist, I got a chance to observe all the interactions with the customers and staffs. All the pharmacists and staffs including Keyur (and I believe the other two were Ken and maybe Kelly? Sorry if I got your name wrong!! ) were super energized, helpful and was willing to listen to each person. It felt like a nice neighborhood pharmacy. I'll come back to this one.
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July 2023 by Eddie P.
The pharmacist working here (who claimed to be the manager at the Lake Forest location temporarily working at quail hill) is extremely rude and unprofessional. Talks to others with a condescending tone.
