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October 2023 by Vishal Modi
Great experience with office staff communication, quality of work and professional approach from starting with inquiry to deliver the international shipment process.
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February 2023 by Joe Koester
Craters and Freighters picked up and crated my very rare and valuable antique radio and shipped it from California to Tennessee. I was very favorably impressed with the care they showed in wrapping the radio and then with the quality of the crate they fabricated. Stephanie was very helpful and sent me pictures of the crate and the radio before it was shipped. This was the first time I ever used a service like this to ship something this large and heavy (375 pounds in the crate) and it arrived safely. These people are professionals, and they take pride in their work. I would recommend them without hesitation.
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February 2023 by Kayli B
We have worked with Craters and Freighters twice now - initially with their VA/DC branch, and now their Orange County side. They are SOOOO fast, SOOOOO attentive, and they communicate better than many companies I have worked with across multiple industries. I cannot thank Stephanie and Erik enough for their attention to detail and their quality of service. You will not regret working with them!
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February 2023 by Ronald Peters
Excellent service and handling, impeccable level of care and detail was enough for me to take a minute to leave a review. This company recently handled a high-priority, high-urgency request for our company. Stephanie and Erik were two of the people that we were in contact with throughout the process and they went above and beyond to make sure communication was clearly understood on both ends. Thanks again for you guys' help!! Would recommend this business.
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August 2022 by John Clinard
Best service imaginable. I shipped a car windshield to Washington State and it arrived flawlessly and on time. I highly recommend this company!
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February 2022 by Dideric van den Berg
This Craters & Freighters location is one of my favorite to work with and I engage this type of service at different locations all over the country. Excellent communication and willingness to work with us on some of our more challenging retrievals/packing jobs. Paul is my point of contact and is fantastic at following through on communications and I never have to prompt or request for things we have discussed. He is always on the ball and gets things done right. Thanks for all the continued help guys!
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December 2021 by Ari Galindo
Awesome work
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October 2021 by Barry Goffin
Erik was great iendly and responsive on the phone. He and his assistant arrived on time and went right to work. Piece count & photos...they were great. We're confident that our pricelessFamily things will arrive in New Jersey safely
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July 2021 by john puleo
A fully professional experience from start to finish. The crating in particular exceeded my expectations.
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June 2021 by Robert S.
I needed to have some family heirlooms packaged and shipped following the passing of a parent. Craters and Freighters expertly packed a marble bust, several marble tabletops, and several pieces of art and furniture. The material was then palletized and shipped cross country and arrived in excellent condition. No damage occurred during transit. This was my third experience using the Orange County C&F team, and each time I have I have been completely satisfied.
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October 2020 by Ronald Bertram
These folks went out of their way to help us get our package out on a Friday night. We made the shipment only through the heroic efforts from these devoted employees. I would recommend Craters and Freighters.
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July 2020 by Joe Petrucci
I write less than one negative review a year. Craters & Freighters of Orange County have earned my attention and review. My brother in law dropped 11 boxes off at their facility on 6/30. Boxes contained my mothers possessions that were being shipped to my home in WA as part of her move to an assisted living facility. On 7/16, I called their 800 number and then also spoke with their Orange County manager Eric. We had a please conversation. He explained that it takes 7 - 10 days for them to package and process shipments and that it had not been shipped yet. I politely reminded him that it had already been 17 days. He said he would make sure they were shipped the next day. I did receive a message the next day telling me they were shipped. We've had to buy additional clothing for my mother during this wait. Yesterday (my mother's 92nd birthday) my brother in law received a text confirmation that the boxes were shipped. Assuming they were, even with my 7/16 inquiries, it took 22 days for them to ship 11 boxes. We do hope we receive them in the next few days. I cannot recommend this company and recommend you use some other shipper.
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July 2020 by Ian Mertens
Orange County to Ohio! Extremely pleased! Class act all the way. Shipped with excellent LTL company. Very happy.
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May 2020 by Shana Narsa
Craters and Freighters stands behind their service. I appreciate the assistance of the owner, Paul, who resolved an issued I faced.
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March 2020 by Shana N.
DO NOT USE THIS PLACE TO PACK YOUR DELICATE BELONGINGS. If I could give negative stars I would! I paid for a delicate statue to be packed and my buyer received the item broken. The problem was not that it was broken, the problem is that the broken piece was not in the box therefore it was broken during packing. Also the stand that was molded to fit the statue was missing from the shipment. My buyer also found a glass marble piece inside with the styrofoam peanuts. The company refuses to compensate my loss of $2,500
