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January 2024 by ALBERT ELECTRICAL ENG
HI, I asked COX for internets service, but since they don't offer it where I live, I canceled without activation and returned all of the equipment, but they continue to charge my card every month. I GAVE AGENT A FEW CALLS, AND THEY SAID THEY WOULD FIX IT AND REFUND MY MONEY, BUT THEY BLADE MY CARD.
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December 2023 by Behdad B.
Unfriendly and combative female customer rep that was fighting us from the time we entered the store
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December 2023 by Tannis W.
This review is for Tyler. After getting the Cox Customer Service phone-in run around for days, I finally went into this store and was helped by Tyler who handled my business in less than 15 minutes. He is courteous, knowledgeable, and efficient. He made it easy to do what needed to be done, and did so with great customer service skills and a smile. Thanks Tyler!
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December 2023 by Rojina S.
Jason was probably the most helpful cox representative I've ever encountered with. He was super patient and nice and helpful. I suggest u ask hom for help when going to this location.
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November 2023 by W W.
WORST Company EVER!!. Cable Always Out. Internet Down Constantly. Home Phone Doesn't Work 90% of the Time. TOTAL WASTE OF $$$$ and TIME!!The store employees are ok, they have to give you REFURBISHED equipment every time your CABLE GOES OUT, or Internet Stops Working, but they do it nicely at least. AWFUL TERRIBLE COMPANY THOUGH.....STAY AWAY!!!We are Finally Switching to GOOGLE FIBER....
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October 2023 by Aidan
Katya Rodriguez was very helpful when I walked in today. She talked through all my options with getting wifi and a new phone line, and genuinely prioritized what was best for me. I felt she went the extra distance to provide all the information and material I needed!
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October 2023 by Aidan L.
Katya Rodriguez was very helpful when I walked in today. She talked through all my options with getting wifi and a new phone line, and genuinely prioritized what was best for me. I felt she went the extra distance to provide all the information and material I needed!
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September 2023 by Dmitry Bondar
Young lady (unfortunately dont the remember the name) serviced us perfectly. All went fast and very friendly, cox is now our priveder.
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September 2023 by Markus Ribbe
Great store! Very friendly staff, fast, and efficient. Thanks Freddy for your efforts to find me a great deal! Much appreciated!
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August 2023 by Allie K.
Like most people I hate going into these sort of establishments... and the past two times I've been here have sucked.... EXCEPT FOR TODAY! What was the difference?--- TYLER. Thank you Tyler for explaining everything and being so patient with me. Thank you for listening and truly figuring out what was wrong with my service/account. We all know most customer service these days are trash, but he is the exception. Thank you, I hope you get the recognition you deserve. :)
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August 2023 by Astro* personal stuff
The worst internet service I have ever experienced. The worst customer support I have ever experienced. This company has the most spotty internet service imaginable. And when you need technical support, it doesn’t exist.
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August 2023 by Alessandro Caponi
I’ve never had such a terrible in-store experience. The staff was rude and unqualified, and they treated me very poorly. I suggest going to another store because you’ll just waste your time by going to this one.
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August 2023 by Andy Gong
Returned equipment and terminated contract. Process was quick and easy.
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July 2023 by Rodney B.
Moved out of state and returned my equipment to this store as directed. Then received a 1300.00 bill. Returned to the store to reconcile and they happen to find in their system that I did in fact return my equipment. Once again, provided me with a receipt showing 0.00 balance. A month later, received a 1300.00 bill. The incompetence of the people involved and the shit systems they have in place result in headaches and multiple inconveniences for this past customer. This debacle ultimately hit collections and my credit report. It is a shame I was a customer for 13 years, and this was the send off I received. I'm not a big fan of dish or Direct, however, I will use any other service in any of my homes within a Cox geography. Never again.
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July 2023 by David D.
Great customer service! I needed high speed internet and Cox delivered the best product along with the best service. I give them my highest recommendation.