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May 2024 by Grayson Andronicos
Only use this bank to deposit a check for my landlord once a month, and even then that's one too many times to visit. Thank God it's not my actual bank.
Lines are always insanely long inside. They have 1 teller helping a whole line of people, while managers and other coworkers hang out in the back.
The only time those other workers come out is to tell the customers "We'll be right with you," then they go back into their room in the back
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April 2024 by Abdull “Al” Tarzi
The Citi Bank is good bank. We have good man good woman at this bank. The service at Citi Bank is great. We all have good life and happy mind when we have good bank with Citi Bank.
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January 2024 by Tommy D.
Citibank is not good, they did NOT return my deposit. I need to file complain with FTC. No wonder other branch closed.
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January 2024 by Danielle B.
No tellers to service customers. Branch manager states that they don't have the ability to accept deposits or payments without a teller. So not one person in the banks either knows how to help, is willing to, or ??? Irresponsible at best.
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November 2023 by Mahnaz Jalali
I went to the branch today to unlock my account. I locked this account in another branch in August. I explained it to the teller. She was very dismissive and only gave me a toll free number to call to unlock it. I asked her if she can help me in that. She said no I need to provide a lot of information on the phone..When later on I called the number, they told me they are not able to unlock and I have to go to the branch to do it. I hope the clerk in this bank get some training to not causes waiting the costume time.
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November 2023 by jcmono007
this is honest review.This is Worst bank in the world. Worst customer service.Go open new account with other bank. You will be regretted to have an account with citi.
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November 2023 by 周姵吟
Thank you very much to Joyce Li for her help in allowing us to fill out the form before getting on the plane. Although it is not Joyce's job, she still found the responsible person and assisted us with translation. Thank you very much? and the staff who helped us
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November 2023 by Ken Corless
Super kind tellers
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September 2023 by Zephyr X.
I got the wrong information from employee Genie Sui, which resulted in me having to pay a hefty fine for my CDS account. When I asked her in front of the manager, she lied and said she didn't remember. The manager Deovi Eduad favored her staff in the conversation passed the blame to me and asked some Ridiculous questions to me. When I asked to submit a complaint the manager Deovi Eduad submitted it in her favour. When I received the complaint investigation call, it was not from Citibank's investigation department but from another local Citi employee. He hung up the phone without me finishing my speech and closed the case. This is how Citi trains its employees. I will also submit my complaint to BBB and all other complaint websites.
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July 2023 by hongmei Liu
Worst service ever. I went to consult before and was told that I could open an account with my Chinese ID card. After I brought it expressly from China to open an account, I was told that it was not possible. Never seen such bad service and will never go there again!
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July 2023 by Evan M
Walked in to cash a cashier check issued by Citibank… was refused service to cash the check. Trying to force me to open an account to cash a check. Note that this is not a standard check but a official cashier check so the funds were already pulled and issued to the bank so it’s essentially the same as cashService was nonexistent maricel Jones and marwan abuhadhound have zero sense of customer service.
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June 2023 by Nick G.
This bank sucks. They will only cash Citibank checks for "non members" at 3 locations in OC. They wouldn't even sign me up to be a customer to deposit my $10k check. I'm running around town to cash it as this location and the entire operation is garbage. Poor service and poor rules.
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April 2023 by Rhonda I.
This has got to be THE ABSOLUTE WORST bank in Irvine. I've never been able to get an issue resolved here and I've been a Citibank customer for years. God for it you need anything here --there's only one bank teller so don't ever come in a time crunch. Worst place to do banking!!!
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January 2023 by Tom Kim
Long line always.Only this branch waiting long line.One teller most of time. I waited 30min.
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December 2022 by Nahid S.
I went to citI bank in Irvine, corner of barranca and culverThe teller was very rude. There was a huge line, people standing in line but the tellers would help those Chinese women who were not in line at all.Finally I had to say something....I stood there for 30 minutes but they were helping those who didn't stand in line at all.I will make an official complaint about this issue to their supervisors....I have never experienced anything like this in any U.S. bank. the tellers are very rude and unprofessional..
