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November 2023 by Chris A.
Terrible bank! Too many times have I had issues and headaches with this bank and too many times has their support team led me down and failed to help me. I would not recommend Chase bank to anyone.
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October 2023 by Hani R.
"The bank is poorly maintained, with dirt and broken stuff everywhere. Inside, it's not very clean. When you put money in, they make you wait a long time to access it. This might not be the best choice for customers. Some people also had trouble getting their money after depositing it. It's important to know experiences can be different, but these issues show the bank might need to improve. You should explore other banks to find the best fit for your needs."
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May 2023 by Erin D.
Anthony is stellar! I have never met a bank teller so kind, genuine, and welcoming. He made what would have been a normal everyday interaction something so memorable. I walked away with a smile. My day is instantly brighter! Great staff!!
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May 2023 by Jr D.
The bank I grew up with was more local, so I was a bit nervous opening up a national bank account for the first time. Rocky Xi helped me out and was super nice and understanding; he guided me through every step and ensured I knew about every benefit I had access to! Fully recommend this Chase and Rocky!
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September 2022 by Marques R.
Rocky Xi assisted me in getting some credit card issues handled. Very nice guy. The only accounts I currently have with Chase are a few credit cards. Never thought I would ever have to step foot in a branch ever again but Rocky was quite nice. Although we were not able to resolve my challenge, she gave me alternative ways to make sure I got my situation taken care of.
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April 2022 by Mary P.
Friendliest staff! I just wanted to give a shout-out to Junru Ma for helping me out with everything and for being extremely patient! :) thank you!
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January 2022 by Mark A.
I recently went to open an account with Chase Bank in Irvine. I was running a bit late but still made it about 20 minutes before closing. As i walked in i watched a young man from one of the offices that said accounts walk behind the teller counter. I mentioned to the teller i would like to open an account. He turned and looked at the young man who had just entered who stated he was leaving and i could go online to set up an account. It is now after 5pm. I can see everyone including that young man still in the bank. Have we gotten to the point that no one cares about customer service any more? I was very excited to bring my business back to Chase especially this branch as i used to business here a few years back. I will now out of principle drive across town to do business else where. Unless, someone from Chase contacts me and tells me they want my business. I will give them 48 hrs. Let's see what happen! Let's see if they care about one account?
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August 2021 by Dan P.
Good staff welcoming quick easy good communication . Professional- came in with my son 4 years old and they offered him a coloring book and crayon which was very nice and cool to get a coloring book instead of candy lolipop for a change .
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May 2021 by Jb K
Friendly and attentive bankers giving personalized suggestions.
