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June 2024 by 利東
gas
There was a Chinese girl (not from Taiwan) who had a rude attitude and was choked up. I had already applied at the counter. The foreigner told me that I only had a passport and a rental contract. How could I need so many documents to get here? It made me choke. You asked me what my identity was, and what did you mean? You also asked me if I had made an appointment. Your phone number couldn't be called every day. Where did I go to make an appointment? I hung up on you for several days.
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March 2024 by BILLIE SOTO
Vanessa the teller.beautiful service good good
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January 2024 by Karina
Would have consulted with a banker or adviser if I knew that banking is way more complex than I thought before when it comes to how to maximize your finances. First time visiting a branch in 5 years, the staff are great, they will give you all the necessary info. You just need to schedule an appointment early, 0 wait time.
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December 2023 by David B.
Hispanic bank teller in her late 20's at this Walnut location acts contemptuous and lacks basic customer service skills.
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July 2023 by Yifan Cheng
Always come here for atm
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September 2022 by Anna Kee
I have been going to this Chase branch since a few years ago. I always felt welcome at this branch, they greeted me and the service at the counter is always very fast. Usually there are 1 or 2 people in front of me but most of the time when I go in, I am the 1st in the line. I would recommend a Chase bank than a BOA (line at BOA is always very long). I personally felt the customer service at Chase Bank is very helpful as they were able to assist me solving a few issues which I had with the business account. Highly recommend to have a Chase Bank account. They do have agents who can speak Chinese if you can only communicate in Chinese.
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August 2022 by Andrew Surman
New Chase customer, couldn't add my wife to the account online, must go in to add. Does not mention appointment required. Went into the branch, and was not able to be helped because I did not have an appointment. When did banks become like the DMV? You get to hold my money and leverage it for profit, and in exchange I receive minimal to no interest and poor customer service. It takes 5 min to add someone to an account. Not a great new customer experience. I'll probably start looking for a new bank, and I just opened this account.
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March 2022 by Lawrence Jackson
Less expensive gas costs than the opposition across the street, within the business was perfect additionally it wasn't occupied like different service station which was an or more
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December 2021 by Nicholas T
Been here multiple times for a variety of services. Friendly service. Thank you!
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December 2021 by Samer Youssef
David Chou was great banker , I recommend all clients to ask for him , thanks David
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June 2021 by mohamed moharem
Worst customer service ever
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June 2021 by Kiefer Lupascu
Fast service.
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January 2021 by Lake Distant
Horrible service.
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November 2020 by Joy Y
It should be 0 star or negative -1 star, very bad exprience with this Branch manager Christie Teran@Chase bank Irvine Walnut Branch@ Chase Bank @Christie Teran, she was very mean and rude to a customer like me.I will close all of my accounts with Chase Bank soon and I will post the whole story details here.
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January 2020 by Ming H.
The Chase Bank ATMs work well at this location and you are in a well lit area where you can feel safe withdrawing cash. There are two located to the left of the front door entrance. The difference between the indoor ATM and outdoor ATM is the outdoor one the money just pops out. For the indoor ATM, you reach inside to take out the cash. I have been inside a couple times but these days, who has time to get in line when you can just do a quick cash withdrawal. Plenty of parking at this area and relatively safe since it's all very bright, even at 7pm at night. Close to restaurants and stores.
