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December 2023 by Al M.
I have been a customer for over 20 years and unfortunately Chase became a BBS (big bank syndrome) where they don't care about customers anymore. They provide offers that they don't intend to fulfill and they waste your time with horrible customer service.
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September 2023 by Kokila S.N
Gehovanni Reyes was able to answer my queries and helped me to open the account in all the ways possible and returned my calls promptly ! Great job and thank you !
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March 2023 by Bilal Iskandarani
Worst service ever. I opened an account at chase but still waiting for the debit card to be mailed since 1 month now. still haven't received any. I called them to find out the problem, they ordered me a replacement card which I need to wait for further. I have dealt with a number of banks so far, this one is the worst.
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January 2023 by Rachel H
I've had really positive experiences at this particular Chase branch. The staff is friendly and helpful - especially Bryan Keitel, who has personally assisted me on multiple occasions. He has great customer service and worked diligently on a couple unique and complicated situations for me with a smile. I had previously gone to another branch that gave incorrect information and didn't do their due diligence to give proper guidance. Bryan worked with me to get everything resolved and I'm very thankful everything worked out. Having a banker who cares about your money and investments is critical, and I'm glad this branch is conveniently located for me
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October 2022 by Lisa H.
I called this branch to ask if they could break two $100 bills for me and give me back smaller bills. They said they could only do $100. How ridiculous. I have an account here. They should try harder to be accommodating. I went to the Wells Fargo nearby and they exchanged all the bills I needed. I'm glad I called first. It saved me an extra trip.
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June 2022 by Ashish Joshi
Writing this review for the branch, and especially for Tyler Wardlaw. Super happy with the friendly, quick and professional service. Happy to be banking with Chase.
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January 2022 by Purpill
Had a 4:30 appointment with Jason M. Wasn’t acknowledged for 25 minutes.
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June 2021 by Peter P.
Jason is a notary public at this branch. I'm a current chase customer and Jason was really quick to solve my daily business needs. He's always smiling! Will definitely revisit this branch. Great customer service.
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March 2021 by Nagesh Aithal
Worked with Danny. Excellent customer service!
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February 2021 by Henry B.
All I have to say is Manny S is the best teller there! Asked me how my day was helped with everything I needed will be coming back here again!
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January 2021 by Jack Cheng
Terrible service and terrible private account manager.
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July 2020 by Phillip Y.
Some local bank employees are great but the bank itself is corrupt. They suspended more than $28,600 of my funds because I had to close my accounts to change the account numbers due to ach debit fraud that they said they couldn't stop unless I closed the accounts. Beware of this unethical bank who are just a bunch of thieves who use your money to invest in stocks and real estate in return for not even .1% interest? which will crash and your tax dollars will be used to bail them out. The biggest scam in history!
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September 2019 by Kim Nguyen
I came in for something long and annoying but Alexis Salazar and the other tellers were so amazing and patient. They took their time and answered all my questions and made sure I understood what was going on and didn't have any confusion. Thanks guys for such great service!
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September 2019 by Lauren Obrien
I went into this location to apply for a student credit card and to get some advice because I had never had a credit card before and thought the bankers could help me, and was helped by Jason. He convinced me to apply for the Freedom Unlimited card and said it was just as easy to get as the student card (a lie) but I was nervous to get an extra credit inquiry if I didn't get approved for this one. I asked Jason if it will be a hard inquiry when I apply and he said no it is a soft inquiry. After speaking with higher ups in Chase and reporting the incident I know this was a outright lie. Now I have an extra hard inquiry on my alrighty tiny credit score (never had a credit card) and the higher ups tell me there's nothing they can do to help. I plan to go and close my Chase bank account today. Beware of this location and of Jason
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May 2019 by Zafrir Benyehuda
As a random walk-in into a Chase branch while traveling away from my hometown, I expected to receive standard good service. But the service and assistance I received from Ms. Taghreed Gohar at the branch at 4543 Campus Drive in Irvine totally blew me away. Ms. Gohar treated me as if I were a long time valued client of hers. She gave me her complete attention, went through all the details of my request, processed everything correctly, all the while being wonderfully cordial and appreciative of my business. It was obvious that Ms. Gohar enjoys her job and her place of work. She also took the time to help me work with Chase technical support to fix a problem with my online profile. And to top it off, she followed up with a phone call to me after a couple of weeks to confirm that everything had been set up and completed to my satisfaction.
