-
December 2023 by Dan H
This review is regarding BuildPro’s activities working through an insurance company on a water damage claim. We had a plumbing emergency in February of this year and our insurance company connected us with BuidPro. I’ve thought long and hard about this and wanted to give them 3 stars and the benefit of the doubt, but too many unprofessional things happened along the way.I’ve included several pictures. Let me just say this from the outset: While some of the individuals might have been well intentioned, I don’t think I saw a single construction vacuum on the job site in the 3 months they worked on the job. The job site was basically untidy/messy the entire time as if there was no professional pride. Additionally various workers damaged a bathrobe, (dude hop-mopping shower pan used it as a rag) a recycling container, (tile guy cut tile on it and put it back in our kitchen like we wouldn’t notice) and parts of the hardwood floor that wasn’t properly protected. There were other debacles not worth going into lest I lose my cool. They used a lot of our equipment including a ladder that was left with paint on it. I almost felt bad for some of the workers, because it didn’t seem like they were getting paid enough to have the proper equipment: As an example, the tile guy did not have a tile saw and instead used a grinder to cut tiles in our garage leaving a mess behind that I cleaned up myself. I also ended up doing some of the quality control myself because the PM was either too busy, or in over his head. And as you can see from a few of the photos some of the work was sloppy and incomplete.The kicker though was after the project wrapped up, we tested out the new bathtub and had a fairly serious backup which damaged brand new hardwood floors. The project manager helped to pay for half of the repair but here was the problem: The plumber blamed the problem on the faulty new bathtub. Granted there was a minor drip-drip leak from the drain but nothing that would explain the volume of water that ended up on the floor. Turns out during the demolition phase of the project, a lot of debris went down the drain causing the serious backup down the road. The bathtub was plumbed to an open drain so when the water hit the debris and had nowhere to go it came back up through the open drain and onto the hardwood floors. My problem was that the plumber was trying to cover for the demolition guys and basically misled (lied?) to us about the cause of the backup. Also, when the “professional cleaners” came to tidy up at the end of the job they did a subpar job. The project manager sent one of his guys to finish the cleaning and the poor dude didn’t even have a construction vacuum so we lent him ours. Enough said.
-
December 2022 by JOSEPH F
Awesome
-
December 2021 by Craig Kim
I highly recommend BuildPro Carpet One. Chase came in with his team and overdelivered on budget and timelines. He was flexible and highly communicative and was able to work around multiple other contractors who were doing other repairs (flood damage). The quality of his work and the extra effort he gives gains him a 5 star review from me.
-
December 2021 by Julie Jacobs
We had a great experience working with Chase! We got new flooring throughout our whole house. His crew did an amazing job! They arrived on time every day and completed the job quickly. Chase was always available to talk to us and keep us updated on the work that was to be done each day. We also had drywall, electrical, and painting done and those crews were great as well. We will use Buildpro again in the future!
-
December 2020 by Ayahlushim Getachew
We had a massive slab leak and needed completely new flooring. The Build Pro team was incredibly helpful, and went above and beyond by leveling the floors anew and installing the most beautiful hardwood and tile. Their installers did high quality work, and the entire team was extremely professional. Everything on their end was done on schedule and with client satisfaction in mind. I would recommend Build Pto for flooring over and over again. Our house is absolutely stunning!
-
December 2020 by Holly Redman
Nathan Paz has been absolutely wonderful, he has been there each step of the way, always showed up when he said he would out at our home. He worked with the insurance company. We appreciate all his help and guidance through this major renovation due to a plumbing nightmare. He has been so helpful and accommodating, during this very stressful, difficult time for our family. The crew that has removed our old tile and replaced it with the new have all worked hard and done a beautiful job, they were all respectful and pleasant the many times I would drop in to see the progress.
-
December 2020 by Sheila Blyth
I can't rave enough about this company! After our home flooded while away on vacation, Chase and his crew came in and saved the day. The prep and clean up was done efficiently and professionally, which was much appreciated. Chase did a superb job finding our flooring to match the existing wood floor than had NOT been damaged. BONUS!! When it was time for the installation the CDS crew was on time and had the installation done in 2 days. We loved their professionalism, being on time and clean up!!! Thank you BuildPro and CDS installers for giving us back our home!
-
December 2020 by karen obuljen
I don’t post reviews very much, but this time, I thought it was necessary because Chase Davis is phenomenal. I would recommend him to anyone. He is very communicative and did his job so well. Every single time I had an issue, problem or question, I sent it to him and he responded immediately. If there was any kind of issue, he would call me and we would talk about it. Everything came out so beautifully and he is probably the best person in the business!
-
December 2019 by Hernandez JorgeMedel
Best Costumer Service.
-
December 2019 by Stengel Haus
Chase from West Coast Carpet One went above and beyond!!! He truly exceeded our expectations in customer service...and the work that was completed on our home is stunning. It is hard to find companies and people like Chase that think a few steps ahead of you. This company really cares and does amazing work. I would highly recommend them for any job!
-
December 2019 by Mary Stephens
Buildpro was recommended to us by Farmers Insurance. I simply cannot say enough about the project manager, Chase Davis, and his entire crew. The attention they paid to detail, especially Edgar, Paul and Omar, was beyond our wildest dreams! They made our home better than it was before. Thank you to ALL of the team at Buildpro! We highly recommend buildpro! Jim and Mary.
-
December 2019 by Laura Hess
They did such a wonderful job on our new hardwood floors. They took the time to go over design options with me. Couldn't be happier with the way the floors turned out.
-
December 2019 by Stacy De Grande
Chase was great! I would highly recommend him.
-
December 2019 by David Berlin
My wife and I were both very pleased with our new floor and baseboards. The project management of Chase was exceptional - he was great to work with and made sure everything was done in a high quality fashion. We recommend Chase at BuildPro without hesitation and plan to use him again when we do our next renovation!
-
December 2019 by Jeff C
My parents' house in Diamond Bar was flood and we were referred to BuildPro Carpet One by Farmers Insurance. Chase came to evaluate the wood floor and baseboard damages. He worked with us in choosing new wood floors from start to finish. In addition, they sanded and re-finished flooring in other area of the house to ensure the color matches all throughout the house. He made the daunting process very easy every step of the way. His installers, Matt, Mike and Sean was also very friendly and showed up on time everyday to finish the job in a timely matter. We were amazed! The work was done efficiently and professionally. We are very luck to have Chase and his crew in providing excellent service and quality!
