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January 2024 by Flor Herrera
Support team is no help
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December 2023 by Larry Nichols
Just Received a very nice Card from Jim Conroy/ Boot Barn. Also a Holiday Gift Card for $15? Sez alot being there is Thousands of customers I'm sure. Thnx All. Happy Holidays!!!!!! L. Nichols.
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October 2023 by Jessalyn Kennedy
Ross, from customer service was a delight. He was so kind and patient and I was very pleased with my experience buying boots.
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October 2023 by Jenny Deedon
Ross from customer service helped me with an online order, and was extremely helpful. He was friendly and very easy to talk to. Wonderful customer service!!
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July 2023 by Nujhat Patel
I received mail regarding remote job of my field. It uses this address on check an company name. It was scammed internship offer.So you guys have to keep eyes on this type of movement..It would maybe affect on your reputation.
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December 2022 by Jason Esun
This place has the worst customer service. Their online chat representatives told me I had to wait 30 minutes to try and update my shipping address, I did that and called back and then they said I missed the window to make a change it already is going out for shipping. I live in a different state. I told them I want to cancel my order and they said no we can't do that your order has been processed already. What a joke. This place gets negative stars.
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January 2022 by Steven Scharf
I don't know which store is worse the one in Albuquerque on San Mateo that left me standing 20 minutes at the counter until I finally just walked out of the store or try and calling customer service at the headquarters in Irvine California and trying to get a hold of the operator 6 minutes it was still ringing. Mr Conway the owner please look into how your stores are being run.
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September 2021 by Ida Hockenberry
I stared working there last Tuesday, and it is a nice place to work! My coworkers are nice people and they have lovely places to eat your lunch!
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March 2021 by Jared Souza
Do not order a gift card online from this place if you want it to arrive anytime soon. Ordered a gift card 10 days ago, no clue where it's at, and customer service provides no help.
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February 2021 by Thoth's Geospatial Dynamics
Passes up highly qualified applicants willing to work, District Manager too lazy to even setup a second interview. What a Shame when people need it most.
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January 2021 by Ryan Dayton
I purchased boots online. They received their money, and I never received my boots. It's almost 3 weeks later. I wrote customer service and they said they would look into it. Not much to look into. The tracking number for shipment shows the boots were never picked up or sent to UPS. As of right now I'm still waiting on a response from customer service before I need to dispute the charge with my credit card company. You can't take people's money and not give them anything in return (That's theft).Tough to stay in business when that's your policy.
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January 2021 by Lynn Marsh
Update: 1 -> 3 stars. I was contacted by a very understanding manger, Linda, and she just wanted to make sure I was heard and take care of anything on her end. I stopped by today while it was extremely busy and ended up browsing boots and Lizzett offered to help me with a pair of boots I was looking at and I saw her leave the store 2 minutes later and I couldn’t find the other boot she had taken. She must be new and I hope she gets the needed training she so desperately needs when it comes to actually helping customers.Original review: I have just witnessed an extremely unfortunate event at the Chico Ca boot barnA couple of ladies were purchasing boots and the customer asked for military discount. The store associate helping her, Lizzett (who was not wearing a name tag and name was found out later on) said she would get it after the lady showed her military ID.Once the transaction was completed, the customer double checked the discount was applied and it was not. The associate acknowledged she forgot. She went to get the manager and came back to let us know the manger was on the phone and would be out when he was done.About 5 minutes later another associate comes out, Andrew (actually wearing a name tag), and apologized but was not able to help her because the transaction already went through. She said to just go ahead and return it all. He walks away then comes back to ask to see the military ID. She showed him then he asked to physically see it and took a while examining it as if the problem was the authenticity of the ID when it was forgetfulness of the associate.The manger, Wyatt, comes to do the return and add the discount. At the end he tells the customer he is a veteran and asked that she show her ID next time after his close examination. She said she did and he said he was there to protect his associates and the lady needed to leave.The customers friend came in to ask for the stores associates names (lizette and Wyatt) because they didn’t have name tags. She told Lizette it would have been nice to correct the manager when he was wrongly accusing the customer of not showing her ID. She forgot Wyatt’s name and asked again. He immediately declined and said he needed to ask her to leave. She asked again and he asked her to leave several times more and the store security guy came to assist her exit. She politely (and had been the whole time) asked the security guy what the mangers name was and replied “Wyatt” and she left without problem.How is this expectable to refuse telling someone your name and making them leave because of it? Why was the customer treated as if the associates accident was the customers fault? Can security cameras prove that the ID was actually shown and the associate lied? I mean I saw the whole thing go down and so appalled I left my Christmas items and left. Shame on you boot barn.I would to give further detail if needed. This happened around 530pm on Christmas Eve
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June 2020 by Kevin Althammer
Great place to purchase your western stuff!
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February 2020 by Linda Stone
I love our store in Lebanon,Tn,always helpful and courteous. My only complaint is.I received a beautiful calendar with awesome pictures and ready to hang and who you hired to layout the calendar needs to look at the setup.Not useable for a calendar,but will use the pics for other use.
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November 2019 by Jamie Aragon
I will never shop at bootbarn again!!! 10/27/19 I went into one of their stores to buy my baby a shirt for thanksgiving. I was greeted when we walked in which is to be expected. Told the girl I was fine and I’d let her know if I needed help. From there I felt like I was being hunted down and felt very uncomfortable. At one point I saw the manager say sometimes an employee and the employee nodded her head and then began to follow me as well as if I didn’t already have enough of them following me in the first place. I couldn’t even shop and hardly even touched anything because I felt that embarrassed and uncomfortable to shop. My cousin who was with me came up to me and said I had at least 5 employees closing in on me and I can’t figure out why since I didn’t even have a product in hand. At that point we left and my cousin said something to the manager, the manager smiled at my cousin and said have a nice day in a very condescending way! I have been a loyal customer for almost 8 years and I’m even a credit card holder but not anymore.
