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March 2024 by Christopher Bonney
Karen did a great job finding the right design for a very difficult room. The Bassett Furniture and layout exceeded expectations.
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March 2024 by Bruce Wise
I have been a Bassett customer for over 5 years. My house looks amazing now after the remodel, all thanks to my designer, Felyce Rhodes. She was very professional and could easily answer any questions I had, on any of the Bassett product lines during my initial purchase. With over 20 years as an Interior Designer, she easily understood what I liked in furniture and introduced me to the AWESOME Bench Made product line, and the Beckham sectional....it looks fantastic in my home. She is very pleasant to work with, so when Felyce transferred from the Ontario store over to the Irvine store, I followed her for all my new purchases. She is an amazing Interior Designer with great suggestions and ideas, has a amazing eye for color coordination. simply the best!
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March 2024 by Laurence Erickson
I would like to personally thank Lorraine Barrie once again for her professional designing skills on my home furnishings. She came up with ideas & suggestions I never would have thought of. I had no idea my house could look so nice. I've had so many compliments on the design & creativity she came up with. Bassett's outstanding quality & workmanship is definitely backed by Lorraine's professional designing skills. I look forward to using her services again in the future.
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February 2024 by Stephanie Morris
My experience with Bassett furniture has been one of the greatest cells. Person by the name of Lorraine in the Irvine store is awesome. She makes it fun exciting. Try to design your home the way you wanted. Understand the needs set you have just an awesome experience. Buying advantage furniture furniture is quality. I've already had a deadline set by them. And it's helped up very well. You won't go wrong using basset furniture decorate your home.
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February 2024 by Aida Honey
We are very happy with our new furniture and very much appreciated Nikki Clark and the way she was able to incorporate our existing furnishings and create a unique updated design for our home.
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February 2024 by Ron Sterud
We have worked Canh Hoang with Basset Furniture at the Irvine Spectrum location for years. Cahn has been instrumental in helping us furnish our homes, finding pieces to complement our design. We have even given Cahn the floor plan / measurements of rooms and he has helped us design with the right size furniture pieces for form and function. If you desire high quality furniture made of real, solid wood here in the USA, look no further than Basset Furniture and contact Cahn for his design expertise.
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December 2023 by Rosemary Heggtveit
My husband and I have had a very good experience at Bassett furniture in Irvine. We have worked with Nikki a couple of times, she was good enough to come to our home with great suggestions. I’m sure that we will be seeing her again.
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December 2023 by D W
BUYER BEWARE!First, I have NEVER written a review!!!I purchased a beautiful and expensive Beckham modular with 4 pieces. As the Bassett store was in Irvine, CA, I mistakenly assumed that their furniture was a higher end.I chose a high-end leather for construction of the sofa. We waited weeks for it to arrive only to receive 1 of the 2 end modular pieces with the the wrong back and side cushions. They are sewn with the backs of the cushions (velcro and all) facing us. Also 3 of the 4 seat cushions were poorly constructed. Thet don't sit flat on sofa frame. Just ask the independent tech they sent out to our home detail the issues. And there were many!!! The welting was obviously off on the cushions. Since then, we we told to "Give the cushions a good knee-knocking!" and"We don't refund custom orders."We've had the run-a -round from their customers service to the manager of the store..so we called Synchrony Bank to stop payments on our $10,000 sofa! They say it could take up to 60 days to resolve the issue!!!Bassett obviously does not have quality management either or this would never have happened. I should have looked at their rating before I bought!!Now, the holidays are here and with family in town....we have had no resolve. We have 3 sofas now as we can't get rid of our old one till we have this one taken away.Bassett is more than willing to showcase their perfect representation of the Beckham modular sofa...but to heck with sending the properly sewn cushions!!!Next time, we may just check out Living Spaces or Wayfair first!!!!
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June 2023 by Dennis G.
They have nice furniture but horrible customer service. Screwed up all over the place but didn't want to take responsibility for it. You're better off just shopping elsewhere. In the end they cost time and money, so buyer beware.
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February 2023 by Deb G
I had the best experience with Diane Hayek! I recently moved back to the east coast, but still placed my order through Diane in the Irvine, CA store. She is knowledgeable, helpful and went out of her way several times for me. She understood my vision and guided me through the process with “my ideas” which I appreciated. I do not like going into a store where, when I come out, my vision is changed or swayed to what the designer thinks I like since that’s what they like. Diane talked to me, listened to what I envisioned and then helped me through the process. We became a team! Thank you for all the time you spent with me and I will be back!
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February 2023 by Philip C.
NEVER buy from this store. They say they are high end but their product is inferior. Purchased dining tables and chairs and everything was damaged. Their customer service does nothing to help the situation and the local store won't return any phone calls. They say this is how their furniture is made. Buyer beware
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January 2022 by Jim K.
Some of the best customer service and quality design assistance is available here as you shop for your home furnishings. Our friendly consultant, Felyce, has a wicked eye for good design and a personality to make the time working with her such a joy. We laughed while we learned and eventually found a sofa and two chairs which we customised with Felyce's help. Our best furniture shopping experience in years!
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June 2021 by Maureen Parker
The service and product are great. However, double check your invoices because I was unaware that we were charged $300 for a 5 year stain warranty. When I called because we had a stain. We were told we would be sent a cleaning kit. Yep. $300 for a cleaning kit.
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June 2021 by C C.
We love the personalized service and huge selection of quality products at Bassett. Nikki Clark has been a huge help to us with designing and furnishing our home during a recent update of the kitchen, dining and family room. Her knowledge of products, artistic sensibility and ability to listen helped us create and execute our vision. She is extraordinary.
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May 2021 by Kim K.
Terrible quality. Dropped 15,100 for defective leather sofa and 2 custom chairs and love seat.... FONOT waste your time or money!
