As a legacy bank, their services are fine. I've always gotten what I needed from my local branch. But BTW's online banking, as a whole, is horrible. The site keeps locking me out, and good luck getting through to tech support
February 2022
Terry Chang gave superb customer service. Prior to him, I had difficulty closing an account at another BofW branch. I was so perturbed by that visir at that other location. Thank you , Terry, for all your help!
January 2022
Terry (Chang) truly provides the best service I've ever had in a bank. He's personable, helpful, and honest. His service and product recommendations feel like genuine recommendations, not just sales pitches. The man deserves an award.
